In-Demand Team leader Jobs in Joondalup, Wa

Member Resolutions Team Manager
Royal Automobile Club of WA —Joondalup WA
- Full-time
- Analysis skills
- Leadership
- Communication skills
4d
FIFO Team Leader & Supervisor – Cleaning, Catering, Bar & Administration
Compass Group Australia —Perth WA
- From $90,249 a year
- Full-time
- Supervising experience
- Cleaning
- In-person
- Parental leave
Production Team Leader
Krispy Kreme —Hillarys WA
- Communication skills
Cook / Kitchen Team Leader | Outback Splash
Perth's Outback Splash —Bullsbrook WA
- $30 - $40 an hour
- Weekend availability
- Cooking
- Supervising experience
- In-person
- Employee discount
Quick Apply
Retail Team Leader
Krispy Kreme —Hillarys WA
Join Our Banksia Grove Team as a Personal Trainer - Leads and Zero Rent
Jamie Fitness —Banksia Grove WA
- $40.17 - $55.00 an hour
- Urgently hiring
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
13d
Team Manager
EML —Perth WA
- Full-time
- Remote
- In-person
- Communication skills
- Negotiation
- Work from home
- Parental leave
Join Our Ocean Reef Team as a Personal Trainer - Leads and Zero Rent
Jamie Fitness —Ocean Reef WA
- $40.17 - $55.00 an hour
- First Aid Certification
- In-person
- Gym membership
Quick Apply
14d
Warehouse Team Leader
Segals Outdoor Furniture —Osborne Park WA
- $33 - $65 an hour
- Full-time
- Forklift
- Warehouse
- Warehouse experience
Quick Apply
6d
Join Our Yanchep Team as a Personal Trainer - Leads and Zero Rent
Jamie Fitness —Yanchep WA
- $40.17 - $55.00 an hour
- Urgently hiring
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
13d
Contract Management Team Leader
Western Power —Perth WA
- Part-time
- Management
- Analysis skills
- Budgeting
- Parental leave
- Gym membership
9d
Team Leader
Compass Group Australia —Perth WA
- $27.09 an hour
- Part-time
- Hospitality
- Customer service
- Leadership
- Parental leave
TAROCASH WHITFORDS Retail Team - Store Manager
Retail Apparel Group —Hillarys WA
- Full-time
- Management
- Sales
People Systems Team Leader
Water Corporation —Leederville WA
- Contract
- Remote
- Analysis skills
- Business
- Leadership
- Annual leave
- Work from home
4d
Mental Health Team Leader. Permanent Full Time
Life Without Barriers —Perth WA
- $95,964.59 a year
- Full-time
- Management
- First Aid Certification
- Conflict management
NDIS Team Leader – SIL & Community Access
Pragma Home Care —Malaga WA
- $33 - $35 an hour
- Temporary
- Hybrid work
- First Aid Certification
- Leadership
- Communication skills
Quick Apply
Join Our Edgewater Team as a Personal Trainer - Leads and Zero Rent
Jamie Fitness —Edgewater WA
- $40.17 - $55.00 an hour
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
3d
Venue & Events Team Lead
Moana Hall —Perth WA
- From $43,000 a year
- Part-time
- In-person
Quick Apply
Wedding & Event Childcare Team Leader
Little Guests Collective —Perth WA
- $50 an hour
- Evening shift
- Childcare
- Supervising experience
- Experience working with children
Quick Apply
14d
Team Manager | Full-time | Perth
Tiffany & Co. —Perth WA
- Weekend availability
- Hospitality
- Management
- Sales
- Employee discount
3d

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team leader jobs near joondalup, wa

Member Resolutions Team Manager

Royal Automobile Club of WA -
Joondalup WA

Apply Now

Job Details

Full-time
4 days ago

Benefits

Group activities
Insurance services

Qualifications

Analysis skills
Business requirements
Leadership
Communication skills

Full Job Description

About the Role

As a Team Manager – Member Resolutions, you will lead and support a team responsible for the effective management of member complaints and remediation activities. You will ensure high-quality member outcomes by providing leadership, coaching and oversight so remediation actions are completed accurately, consistently and within required timeframes, while adhering to internal resolution and regulatory requirements.

What Will You Be Doing?

Key responsibilities include:

Lead, coach and develop a team of 3-4 Member Resolutions consultants.
Build and sustain a high-performing culture through strong leadership, clear expectations, accountability, coaching, and recognition.
Oversee complex complaint, internal dispute resolution and remediation case management.
Support fair, accurate and consistent member outcomes through thorough investigations and impact assessments.
Monitor daily workload, quality, sales and operational performance, identifying opportunities to improve processes and service standards.
Work with internal stakeholders to investigate issues, resolve root causes and support practical solutions.
Support the centralisation of complaints handling and RG277 activity within S&MS to improve effectiveness and regulatory alignment.
Champion compliance with internal guidelines, ASIC RG271, ASIC RG277 and applicable industry codes.

What We’re Looking For

As a member-based organisation, we are looking for a leader who is calm and confident and can support others through complex or sensitive matters.

You will bring;

Sound judgement, strong communication skills and the ability to balance member needs, compliance obligations and business requirements.
Experience leading, coaching or mentoring team members in a service, complaints, remediation, quality or compliance environment.
Strong understanding of complaint handling, internal dispute resolution and fair customer outcome principles.
Confidence managing complex, sensitive or escalated customer or member matters.
Strong written and verbal communication skills, with the ability to explain decisions clearly and empathetically.
Strong analytical thinking, attention to detail and the ability to work through ambiguity.
A collaborative style and the ability to build effective relationships with internal stakeholders.
Knowledge of ASIC RG271, ASIC RG277 or the General Insurance Code of Practice would be highly regarded.

What Can We Offer You?

For more than 115 years, RAC has been part of the WA community. As a purpose-led member organisation, we are committed to being the driving force for a better WA. In this role, you will lead a small team that makes a meaningful difference for members by supporting fair, timely and high-quality outcomes.

You’ll enjoy:

Access to exclusive RAC member benefits
Flex@RAC – our flexible working program
A strong Diversity & Inclusion strategy
Generous insurance discounts and free roadside assistance
In-house health and wellness programs
Competitive salary + super, with the option to purchase additional leave
A vibrant Social Club with over 900 members

If you are ready to lead a small team delivering fair, member-centred outcomes, we would love to hear from you.

with your resume and a brief cover letter outlining your relevant leadership and complaints, remediation or service experience.

Applications close: COB 5pm Friday 11th September 2026

RAC reserves the right to close this vacancy early.

#BetterJourneysRAC

Apply Now

Refine Your Search

team leader jobs in joondalup, wa

Member Resolutions Team Manager

FIFO Team Leader & Supervisor – Cleaning, Catering, Bar & Administration

Production Team Leader

Cook / Kitchen Team Leader | Outback Splash

Retail Team Leader

Join Our Banksia Grove Team as a Personal Trainer - Leads and Zero Rent

Team Manager

Join Our Ocean Reef Team as a Personal Trainer - Leads and Zero Rent

Warehouse Team Leader

Join Our Yanchep Team as a Personal Trainer - Leads and Zero Rent

Contract Management Team Leader

Team Leader

TAROCASH WHITFORDS Retail Team - Store Manager

People Systems Team Leader

Mental Health Team Leader. Permanent Full Time

NDIS Team Leader – SIL & Community Access

Join Our Edgewater Team as a Personal Trainer - Leads and Zero Rent

Venue & Events Team Lead

Wedding & Event Childcare Team Leader

Team Manager | Full-time | Perth

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