In-Demand Food & beverage team leader Jobs in Jacobs Well, Qld

Team Leader - Guest Services (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Supervising experience
- Organisational skills
- Guest services
Team Leader F+B, Events and GS
Dreamworld —Surfers Paradise QLD
- Full-time
- Bar
- POS
- Organisational skills
13d
Pool Club Team Leader (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Leadership
- Communication skills
12d
Assistant Manager: Treasure Island Resort
NRMA Parks and Resorts —Biggera Waters QLD
- Weekend availability
- Hospitality
- Management
- Maintenance
- Employee discount
- Gym membership
Quick Apply
Team Leader - Pool Club (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Hospitality
- Food service experience
- Leadership
- Employee assistance program
Food Services Assistants
Mater Group —Gold Coast QLD
- $32.02 - $34.52 an hour
- Hospitality
- Experience working with children
- Food service experience
- Health insurance
- Employee assistance program
13d
Gaming/Bar Attendant | The Wattle Hotel
Redcape Hospitality —Upper Coomera QLD
- $34.96 - $48.95 an hour
- Weekend availability
- Hospitality
- Customer service
- In-person
- Employee discount
Quick Apply
Management | Cleveland Sands
Australian Venue Co. —Loganholme QLD
- $79,550 - $85,000 a year
- Hospitality
- Leadership
- Communication skills
- Employee discount
Quick Apply
Duty Manager - Overnights (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Leadership
- Communication skills
- Hotel experience
Duty Manager
Queensland Venue Co. PTY LTD —Loganholme QLD
- Weekend availability
- Management
- Supervising experience
- Computer skills
- Employee discount
Quick Apply
Cleaning Team Leader
Village Roadshow —Gold Coast QLD
- $29.48 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Cleaning
- Employee assistance program
12d
Restaurant Team Leader (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Communication skills
5d
Food & Beverage Supervisor (Part Time) | InterContinental Sanctuary Cove Resort
InterContinental —Sanctuary Cove QLD
- Part-time
- Leadership
- Communication skills
- Hotel experience
- Parental leave
Assistant Manager – Pool Club (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Hospitality
- Supervising experience
- Leadership
5d
SkyPoint Attendant (PT20)
Dreamworld —Surfers Paradise QLD
- Part-time
- Customer service
- Food service experience
- POS
Venue Manager
Marriott International, Inc —Surfers Paradise QLD
- Weekend availability
- Hospitality
- Senior Secondary Certificate of Education
- Budgeting
- Health insurance
- Parental leave
2d
Group Sales Executive
Accor Apartments & Realty —Gold Coast QLD
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Assistant F&B Manager
O Bagel —Southport QLD
- $70,000 - $75,000 a year
- Full-time
- Hospitality
- Management
- In-person
Quick Apply
6d
Owner Relations Manager
Accor Apartments & Realty —Surfers Paradise QLD
- Full-time
- Hospitality
- Management
- Administrative experience
Food and Beverage Attendant - Norfolk Tavern
ALH Hotels —Ormeau QLD
- Employee assistance program
Quick Apply

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Team Leader - Guest Services (Pre-Opening)

Andaz Gold Coast -
Gold Coast QLD

Apply Now

Job Details

Full-time

Qualifications

Supervising experience
Organisational skills
Guest services
Leadership
Communication skills
Hotel experience

Full Job Description

Summary

Guest Service Team Leader (Communications)

Be the voice behind every memorable stay.

At Andaz, every conversation is an opportunity to create a genuine connection. Before a guest steps through our doors, picks up a room phone or reaches out for assistance, they're welcomed by a voice that sets the tone for their stay.

As we prepare to open Andaz Gold Coast, we're looking for a Guest Service Team Leader to lead our Communications team. This is a unique pre-opening opportunity to shape the guest experience from the very first hello, building a culture of warm, intuitive service while establishing the systems, standards and relationships that will define our hotel from day one.

About the Role

As Guest Service Team Leader, you'll lead the team responsible for managing every guest interaction over the phone. Whether coordinating guest requests, arranging dining reservations, supporting service recovery or connecting guests with the right colleague, your team will be at the heart of the hotel's operation.

You'll lead by example, coaching colleagues to deliver confident, personalised service while ensuring requests are handled efficiently and seamlessly. Working closely with every department, you'll help create effortless experiences that feel distinctly Andaz.

As part of the pre-opening team, you'll also play a key role in testing systems, refining service standards, developing operating procedures and preparing colleagues for a successful opening.

What You'll Do

Lead the daily operation of the Guest Services Communications team.
Inspire and coach colleagues to deliver warm, engaging and personalised service with every guest interaction.
Ensure guest calls, requests and enquiries are handled efficiently, accurately and with genuine care.
Coordinate guest requests across Front Office, Housekeeping, Engineering, Food & Beverage and other hotel departments.
Support service recovery by resolving guest concerns with professionalism, empathy and sound judgement.
Monitor service standards, response times and operational performance to continually enhance the guest experience.
Assist with training, onboarding and developing colleagues within the team.

Contribute to pre-opening activities, including systems testing, process development and operational readiness

Qualifications

About You

You're a natural communicator who enjoys connecting with people and helping others succeed. You remain calm under pressure, think quickly and understand that exceptional hospitality often begins with a single conversation.

You'll also bring:

Previous leadership or supervisory experience in a hotel communications, guest services, front office or contact centre environment.
Outstanding verbal communication skills with the ability to build rapport quickly.
A genuine passion for delivering exceptional guest experiences.
Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
Confidence using hotel technology, including Opera Cloud and guest service platforms (or the ability to learn quickly).
A collaborative approach and a passion for coaching and developing colleagues.
Flexibility to work a rotating roster, including evenings, weekends and public holidays.
Must already have ongoing working rights

Why Join Andaz Gold Coast?

Opening a hotel is a career-defining experience. You'll help shape how we communicate with our guests, influence the culture of a brand-new team and build meaningful connections that extend far beyond a phone call.

At Hyatt, we care for people so they can be their best. You'll be part of an inclusive team where curiosity is encouraged, individuality is celebrated and your career can grow across Hyatt hotels around the world.

If you're ready to lead with warmth, inspire others and become the voice behind every memorable stay, we'd love to hear from you.

Join us as we bring Andaz Gold Coast to life.

Apply Now

Refine Your Search

food & beverage team leader jobs in jacobs well, qld

Team Leader - Guest Services (Pre-Opening)

Team Leader F+B, Events and GS

Pool Club Team Leader (Pre-Opening)

Assistant Manager: Treasure Island Resort

Team Leader - Pool Club (Pre-Opening)

Food Services Assistants

Gaming/Bar Attendant | The Wattle Hotel

Management | Cleveland Sands

Duty Manager - Overnights (Pre-Opening)

Duty Manager

Cleaning Team Leader

Restaurant Team Leader (Pre-Opening)

Food & Beverage Supervisor (Part Time) | InterContinental Sanctuary Cove Resort

Assistant Manager – Pool Club (Pre-Opening)

SkyPoint Attendant (PT20)

Venue Manager

Group Sales Executive

Assistant F&B Manager

Owner Relations Manager

Food and Beverage Attendant - Norfolk Tavern

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