Are you passionate about helping customers and building strong community relationships? Do you enjoy variety in your work and thrive in different environments? Join our team as a Customer Advisor (Relief) and play a key role in supporting multiple branches across the southern part of the Northern Rivers region.
Pay: $32.5 per hour + superannuation + leave loading
About Us
Regional Australia Bank and Summerland Bank have come together to create a stronger, member-owned banking organisation that remains deeply committed to supporting regional communities.
Both banks share a strong customer-first approach, a focus on personalised service, and a long-standing dedication to helping individuals, families and businesses thrive. With similar values centred on trust, community connection and mutual ownership, this exciting partnership brings together two like-minded organisations to enhance products, services and opportunities for members while maintaining the local relationships that customers value. As a member-owned bank, we're committed to making a positive difference for our customers, communities and people.
About the Role
As a Customer Advisor (Relief), you'll provide support across our branches in Ballina, Evans Head, Casino, Kyogle & Grafton, ensuring customers continue to receive exceptional service wherever support is needed. The role requires regular travel between branches and offers plenty of variety, exposure to different teams, and opportunities to develop your banking career.
What You'll Be Doing
- Deliver exceptional customer service and build strong customer relationships.
- Assist customers with everyday banking needs, including transactions, account enquiries and account openings.
- Identify opportunities to refer customers to specialist banking services.
- Promote digital banking solutions and support customers to bank with confidence.
- Support branch operations, cash handling, compliance and security requirements.
- Travel between branches to provide flexible support and maintain consistent service standards.
What You'll Bring
- A genuine passion for customer service and helping people.
- Strong communication and relationship-building skills.
- Excellent attention to detail and a commitment to accuracy.
- The ability to adapt quickly and work effectively across different branch locations and teams.
- Professionalism, integrity and sound judgement when handling confidential information.
- Experience in customer service, retail, administration, financial services or a similar customer-facing environment.
- Banking or financial services experience will be highly regarded.
Essential Requirement
- Current Australian driver's licence and willingness to travel between branches.
Apply Now
For a confidential discussion about the role, please contact:
Mandy Leard
Area Sales Manager
0427 039 106 or (02) 6625 3635
[email protected]
Applications close: 10 August 2026
