In-Demand Level technical support Jobs in Gold Coast, Qld

IT Support Engineer, Level 2 - ONGC
Lyra Technology Group —Arundel QLD
- Full-time
- Hybrid work
- Azure
- Customer service
- No degree
Quick Apply
IT Service Operations Analyst
The Gold Coast Convention and Exhibition Centre —Broadbeach QLD
- Full-time
- Customer service
- Free parking
- Parental leave
Quick Apply
Patient Management Systems Administrator
Griffith University —Southport QLD
- $94,966 - $101,295 a year
- Part-time
- Microsoft Office
- University
- Bachelor's degree
- Work from home
Quick Apply
8d
Technical Officer - Simulation and Practical Experience (SPE)
Griffith University —Southport QLD
- $76,126 - $80,321 a year
- Full-time
- Laboratory experience
- University
- Recruiting
- Parental leave
Quick Apply
1d
Service Technician (2 Openings)
ResMed —Mermaid Beach QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Product Junior
Hismile —Burleigh Waters QLD
- Full-time
- Organisational skills
- Communication skills
- Outdoor work
- Free parking
Quick Apply
Program Support Officer (Corridor Management)
Queensland Government —Gold Coast QLD
- Administrative experience
- Wellness program
- Employee assistance program
9d
Account Executive | Cyber Security
Solis —Surfers Paradise QLD
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
Quick Apply
2d
Casual Sales Assistants | Helly Hansen Gold Coast Harbour Town
Helly Hansen ANZ —Biggera Waters QLD
- $32.06 - $54.21 an hour
- Customer service
- In-person
- Employee discount
- Referral program
Quick Apply
Junior Planner
Rosebel Gold Mines N.V. —Gold Coast QLD
- Full-time
- Management
- Maintenance
- Bachelor's degree
Quick Apply
Science Technician - Helensvale State High School
Queensland Government —Gold Coast QLD
- Temporary
1d
Implementation Project Manager
Veracross —Miami QLD
- Full-time
- Hybrid work
- Salesforce
- Leadership
- Annual leave
- Work from home
Quick Apply
Customer Success Manager
Veracross —Miami QLD
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Annual leave
- Parental leave
Quick Apply
Customer Solutions Advisor - Part-time - Coomera
Vodafone Australia —Coomera QLD
- Part-time
- Parental leave
Systems Engineer
Telio Management GmbH —Bundall QLD
- On call
- English
- SQL
Project Administrator
Modos Group —Nerang QLD
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Junior Engineer - Tailings
Rosebel Gold Mines N.V. —Gold Coast QLD
- Full-time
- Education
- Bachelor's degree
- Civil Engineering
Quick Apply
Remote Mechanical Diagnostic Technician
Smart AVR —Nerang QLD
- Full-time
- Remote
- Office
- Analysis skills
- Computer skills
Cyber Incident Manager
Solis —Surfers Paradise QLD
- Full-time
- Hybrid work
- Writing skills
- Office
- Organisational skills
Quick Apply
14d
Customer Solutions Advisor - Part-time - Robina
Vodafone Australia —Robina QLD
- Part-time
- Parental leave

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level technical support jobs near gold coast, qld

IT Support Engineer, Level 2 - ONGC

Lyra Technology Group
Arundel QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

ConnectWise
ITIL Certification
Azure
Customer service
Microsoft Exchange
Technical support
IT support
SharePoint
AI
Communication skills
Intune

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Our Operating Company, ONGC, is looking for an experienced IT Support Engineer, Level 2 to join their team in Arundel, GQ.

About The Role

As a Level 2 IT Support Engineer, you'll provide advanced technical support across a diverse range of client environments while managing escalated issues from the Level 1 team. You'll take ownership of incidents from diagnosis through to resolution, contribute to infrastructure improvements, and help deliver an exceptional customer experience.

Key Responsibilities

Provide Level 2 technical support across desktop, server, network, and cloud environments.
Manage escalated incidents and service requests, ensuring timely resolution.
Troubleshoot Microsoft 365, Azure, Active Directory, Exchange, and Windows environments.
Support networking technologies including firewalls, switches, VPNs, and wireless infrastructure.
Maintain accurate documentation and ticket updates within the PSA system.
Build strong client relationships through professional communication and outstanding customer service.
Assist with infrastructure upgrades, migrations, and technology projects.
Collaborate with Level 3 Engineers on complex technical issues when required.

About You

To succeed in this role, you will ideally have MSP experience, excellent troubleshooting skills, and a proactive approach to customer support.

Essential Skills & Experience

3+years' experience in an MSP or similar IT support environment.
Relevant IT qualifications or equivalent industry experience.
Experience providing Level 2 support across Microsoft environments.
Strong knowledge of Microsoft 365, Azure, Active Directory, Exchange Online, andWindows Server.
Experience supporting networking technologies including switches, firewalls, VPNs and Wi-Fi.
Excellent communication and customer service skills.

Preferred Experience

Microsoft certifications (MS-900, AZ-900, MD-102, MS-102, AZ-104, or similar).
CompTIA, Cisco, or ITIL certifications.
Experience with ConnectWise PSA and ConnectWise RMM.
Exposure to Microsoft Intune, SharePoint, Microsoft Defender, or Azure Virtual Desktop

Benefits

Flexible working arrangements – 2 days WFH
Clear career progression pathways
Exposure to meaningful, enterprise technology projects
Supportive, collaborative team culture focused on growth and innovation
Opportunity to work with emerging AI technologies and innovative automation solutions
Be part of a values-driven organisation committed to delivering exceptional outcomes for clients across Australia

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

level technical support jobs in gold coast, qld

IT Support Engineer, Level 2 - ONGC

IT Service Operations Analyst

Patient Management Systems Administrator

Technical Officer - Simulation and Practical Experience (SPE)

Service Technician (2 Openings)

Product Junior

Program Support Officer (Corridor Management)

Account Executive | Cyber Security

Casual Sales Assistants | Helly Hansen Gold Coast Harbour Town

Junior Planner

Science Technician - Helensvale State High School

Implementation Project Manager

Customer Success Manager

Customer Solutions Advisor - Part-time - Coomera

Systems Engineer

Project Administrator

Junior Engineer - Tailings

Remote Mechanical Diagnostic Technician

Cyber Incident Manager

Customer Solutions Advisor - Part-time - Robina

I want to receive the latest job alert for level technical support in gold coast, qld

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