In-Demand Service desk analyst Jobs in Geebung, Qld

Desktop & Service Support Analyst
Auto & General Holdings —North Lakes QLD
- Customer service
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
8d
Business Analyst
Auto & General Holdings —North Lakes QLD
- Management
- Communication skills
- Parental leave
- Gym membership
Quick Apply
2d
Desktop Support Analyst (6-month contract)
Superloop —Brisbane QLD
- Contract
- Management
- Customer service
- Scripting
- Free food
Service Desk & Desktop Analyst
MEGT Australia —Brisbane QLD
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
8d
IT Service Desk Analyst
Affinity Education Group —Brisbane QLD
- Full-time
- Azure
- Microsoft Outlook
- Management
Service Desk Analyst (QLD)
St Vincent's Health Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
4d
IT Service Desk Analyst
Icon Group —Brisbane QLD
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Parental leave
9d
Senior Service Desk Analyst
Populous —South Brisbane QLD
- $85,000 - $105,000 an hour
- Weekend availability
- Azure
- Organisational skills
- SharePoint
- Annual leave
- Parental leave
8d
Operations Centre Analyst - Brisbane or Perth
Australia’s Academic and Research Network (AARNet) —Brisbane QLD
- Rotating roster
- Hybrid work
- Management
- Customer service
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- Parental leave
ATS Service Desk Team Lead - APAC
Applied Medical —Geebung QLD
- Full-time
- Management
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- Research
- Employee assistance program
1d
Second Level Service Desk Analyst
Auto & General Holdings —Toowong QLD
- Customer service
- Administrative experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Senior Commercial Analyst
Megaport —Brisbane QLD
- Full-time
- Remote
- Microsoft Excel
- Sales
- Salesforce
- Parental leave
Project Financial Accountant
Accenture —Brisbane QLD
- Full-time

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Desktop & Service Support Analyst

Auto & General Holdings -
North Lakes QLD

Quick Apply

Job Details

8 days ago

Benefits

Parental leave
Employee assistance program
Employee discount
Gym membership
Paid volunteer leave
Insurance services
On-site parking

Qualifications

Desktop support
ITIL Certification
Customer service
Technical support
IT support
Communication skills
Time management

Full Job Description

Desktop & Service Support Analyst North lakes

Your new team

You'll be part of the IT Support team at Auto & General, working closely with the Service Desk team to deliver frontline technical support across multiple channels. This is a hybrid role that combines traditional Service Desk responsibilities with direct onsite technical support, making you a key member of our IT operations team.

The role

Provide ICT support to users via telephone, remote, face-to-face, and onsite walkup channels

Respond to support inquiries promptly, delivering accurate information and effective solutions

Resolve non-complex and moderately complex technical issues to minimise downtime and productivity loss

Troubleshoot hardware and software issues at the user's workstation

Provide onsite walkup support for urgent and complex issues that benefit from your physical presence

Perform system diagnostics and hardware replacements where required

Provide onsite technical support at the Toowong office location and across Auto & General facilities as required

Respond promptly to walkup support requests from users seeking immediate technical assistance

Manage onsite support workload, balancing reactive walkup requests with proactive maintenance tasks

Perform onsite equipment installation, configuration, and decommissioning

Maintain awareness of common onsite technical issues and provide preventative support

Coordinate with Service Desk team to triage and prioritise onsite support requests

Log and maintain accurate records of service requests and incidents with timely updates on resolutions

Triage incoming incidents and requests to determine appropriate resolution path

Track and monitor incident resolution times to ensure SLA compliance

Coordinate with third-party vendors and internal teams to resolve complex issues

Contribute to the development and maintenance of ICT support documentation

Create and update articles for the Service Desk knowledge base

Identify opportunities to improve Service Desk and onsite support practices and procedures

Provide after-hours support as scheduled

What experience you'll bring

1–2 years of Service Desk experience or equivalent frontline IT support experience

Experience with onsite technical support or desktop support preferred

Strong technical knowledge in frontline support and desktop environments

Proficiency with common operating systems (Windows, macOS, or Linux)

Experience with hardware installation and troubleshooting

Familiarity with ticketing systems and support tools

Excellent oral and written communication skills

Exceptional customer service skills

Strong time management and multitasking abilities in high-pressure environments

Outstanding troubleshooting and problem-solving skills

Ability to work independently and as part of a team

Professional demeanour and reliability

Physical capability to perform onsite technical work

Our Perks

Location – Kawana - Based at our Kawana office on the Sunshine Coast, you'll have access to a modern workplace with excellent facilities. Ideally positioned overlooking Lake Kawana, our Kawana location offers a vibrant beachside setting with convenient access to the coast and local attractions. Free parking is available on-site, with easy access to shopping, dining, and recreation facilities. You'll enjoy a relaxed, coastal work environment with beautiful natural surroundings

The benefits of working at Auto & General

Be rewarded – Bonuses and perks for high performance, and recognition of exceptional customer service and technical contributions

Work flexibility – Options to work flexibly when remote support or Service Desk activities permit, with work-life balance initiatives and a supportive team environment

Options for leave – Volunteer days for community engagement, additional paid 'ME' day for personal wellbeing, paid parental leave, and the opportunity to purchase additional leave

Professional development – Learning and development opportunities, support for IT certifications (ITIL, CompTIA, Microsoft, etc.), mentoring and career progression pathways, and training on new technologies and systems

Community engagement – The A&G Difference program for volunteering, fundraising, and donations; team involvement in community initiatives; and employee giving programs

Wellbeing support – Mental health support and counselling services, fitness discounts and gym partnerships, a healthy mind and body hub with wellness programs, and employee assistance programs

Team environment – On-site team events and collaboration spaces, family fun days and annual celebrations, and a strong team culture with supportive colleagues

Employee discounts – Insurance product discounts on Auto & General policies, retail and hospitality partner discounts across Australia, and exclusive employee benefits programs

About us

Auto & General (A&G) is Australia's fastest-growing major Motor and Home insurer, offering insurance products including Car, Motorcycle, Home, Contents, Pet and Travel products. We're delivered through our Budget Direct brand and partnerships with leading brands including ING, Qantas, Virgin Money and Coles Insurance.

We're committed to customer service, innovation and growth, with an inclusive and supportive workplace culture. We actively invest in employee development and wellbeing, making us a great place to build a career in the insurance industry.

We're dedicated to safeguarding a bright future, with high performance and high integrity at the heart of everything we do. Our commitment to our people, customers, business and community drives our success and shapes our culture every day.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

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service desk analyst jobs in geebung, qld

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