RETAIL MANAGER
Business: Pizza Hut Frenchs Forest Pty Ltd
Location: Unit 2/55 Sorlie Rd, Frenchs Forest NSW 2086
Employment Type: Full-time, Ongoing
Salary: AUD $75,000 – $85,000 per annum plus superannuation
About the Business
Pizza Hut Frenchs Forest Pty Ltd operates a Pizza Hut restaurant located at Unit 2/55 Sorlie Rd, Frenchs Forest NSW 2086. The business operates within the quick-service food retail sector, providing customers with a range of pizzas, sides, beverages and related food products through takeaway, online ordering and delivery services.
The business is committed to providing quality products, efficient customer service and a consistent customer experience while maintaining appropriate stock levels, competitive pricing, effective product presentation and efficient day-to-day retail operations.
Operating in a fast-paced food retail environment, Pizza Hut Frenchs Forest requires effective management of customer demand, inventory, purchasing, sales, staffing, service standards, costs and operational compliance.
Position Overview
The Retail Manager will be responsible for planning, organising and controlling the daily retail operations of Pizza Hut Frenchs Forest. The role includes managing product mix, stock levels, purchasing, pricing, marketing and promotional activities, customer service, financial records, budgeting and staff supervision while ensuring compliance with workplace health and safety and applicable operational requirements.
The Retail Manager will provide hands-on leadership and ensure the establishment operates efficiently, maintains appropriate customer service standards and achieves its operational and commercial objectives.
Key Responsibilities
Store Operations & Stock Management
- Plan, organise and manage the day-to-day operations of the establishment.
- Determine appropriate product mix, stock levels and customer service standards.
- Monitor customer demand, sales trends and stock movement to maintain suitable availability of ingredients, beverages, packaging and other retail products.
- Coordinate purchasing and stock replenishment according to sales volumes and operational requirements.
- Liaise with suppliers regarding product availability, pricing, quality and deliveries.
- Maintain accurate inventory records and coordinate regular stocktakes.
- Monitor stock rotation, expiry dates, damaged products, wastage and inventory discrepancies.
- Ensure products, ingredients, packaging and supplies are appropriately stored, handled and accounted for.
- Monitor daily store performance and implement operational improvements where required.
- Coordinate takeaway, online ordering and delivery operations to support efficient and timely customer service.
- Ensure the establishment is appropriately presented and organised throughout trading periods.
Purchasing, Pricing & Marketing
- Formulate and implement purchasing procedures appropriate to the operational requirements of the establishment.
- Review supplier prices, product costs, sales volumes and stock usage to support purchasing decisions.
- Monitor product pricing and implement approved pricing strategies having regard to costs, customer demand, competition and business objectives.
- Develop and implement local marketing and promotional initiatives to support sales and customer engagement.
- Promote and advertise the establishment's goods and services through appropriate channels.
- Coordinate promotional offers, product campaigns and merchandising arrangements.
- Monitor customer purchasing patterns and identify opportunities to improve product offerings and sales performance.
- Evaluate the effectiveness of promotional activities and recommend improvements where appropriate.
Sales & Customer Service
- Maintain high standards of professional, efficient and responsive customer service.
- Oversee the sale of food, beverages and related products to customers through in-store, takeaway, online and delivery channels.
- Provide customers with information and advice regarding products, promotions and available services where required.
- Respond to customer enquiries, feedback and complaints promptly and professionally.
- Ensure employees consistently maintain established customer service and sales standards.
- Monitor order accuracy, service times and customer satisfaction.
- Monitor customer feedback and identify opportunities to improve service delivery.
- Build positive relationships with customers and encourage repeat business through reliable service, product quality and availability.
- Resolve escalated customer concerns and implement appropriate corrective measures where required.
Financial Management & Budgeting
- Maintain accurate records of stock levels, sales, purchases, expenses and financial transactions.
- Undertake budgeting for the establishment and monitor expenditure against operational requirements.
- Monitor sales revenue, labour costs, inventory expenditure, wastage and other operating expenses.
- Review financial and operational information to assess store performance.
- Ensure cash handling, point-of-sale and transaction procedures are accurately followed.
- Investigate stock, cash or transaction discrepancies and take appropriate corrective action.
- Prepare sales, stock, labour and operational reports for management as required.
- Monitor daily and periodic sales performance against operational targets.
- Identify opportunities to control expenditure, reduce unnecessary wastage and improve profitability.
- Assist in establishing operational budgets and controlling costs to support the commercial sustainability of the establishment.
Staff Management & Supervision
- Control the selection, induction, training, rostering and supervision of employees.
- Determine staffing requirements according to customer demand, order volumes and trading requirements.
- Prepare and manage staff rosters to maintain appropriate coverage throughout trading periods.
- Allocate duties and responsibilities and monitor completion of assigned tasks.
- Train employees in customer service, sales procedures, stock handling, order processing, point-of-sale operations and relevant store procedures.
- Monitor employee performance and provide guidance, coaching and feedback where required.
- Maintain appropriate staffing levels during peak trading periods.
- Coordinate workflow between customer service, order preparation and delivery functions.
- Address operational or staffing issues promptly to minimise disruption to customer service.
- Promote a professional, productive and customer-focused workplace environment.
Workplace Health & Safety
- Ensure compliance with applicable occupational health and safety requirements.
- Maintain a safe, clean and organised environment for employees, customers, delivery personnel and visitors.
- Identify workplace hazards and implement appropriate preventative and corrective measures.
- Ensure employees understand and follow safe work procedures.
- Maintain appropriate workplace safety and compliance records.
- Monitor cleanliness and hygiene standards throughout the establishment.
- Ensure relevant company policies and operational procedures are consistently followed.
- Coordinate appropriate incident reporting and corrective action where required.
- Ensure equipment, storage areas, customer areas and employee workspaces are maintained in a safe condition.
Skills & Experience
- Proven experience in retail management, quick-service restaurant management, food retail management or a similar customer-focused environment.
- Demonstrated experience managing day-to-day retail operations.
- Strong understanding of inventory control, purchasing, pricing, sales, customer service and operational management.
- Experience maintaining stock and financial transaction records and undertaking budgeting.
- Experience selecting, training, rostering and supervising employees.
- Strong commercial awareness and ability to monitor sales, labour costs, inventory expenditure and overall store performance.
- Ability to manage stock levels and minimise product and ingredient wastage.
- Excellent leadership, communication, organisational and problem-solving skills.
- Ability to manage multiple priorities within a busy and fast-paced retail environment.
- Strong customer service skills and ability to resolve customer concerns professionally.
- Ability to coordinate employees effectively during high-volume trading periods.
- Understanding of applicable workplace health and safety requirements.
- Ability to analyse operational performance and implement practical improvements.
Qualifications
- AQF Associate Degree, Advanced Diploma or Diploma in Retail Management, Business, Management or a related field; or
- At least three years of relevant experience may substitute for the formal qualification. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Work Environment
The Retail Manager position at Pizza Hut Frenchs Forest Pty Ltd is a hands-on management role requiring active involvement in the daily operation of a busy quick-service food retail establishment and regular interaction with employees, customers, suppliers and delivery personnel.
The successful candidate will be responsible for maintaining appropriate product and stock levels, coordinating purchasing, supporting pricing and promotional activities, monitoring sales and financial performance, undertaking budgeting, supervising and training employees, maintaining customer service standards and ensuring compliance with workplace health and safety requirements.
The role requires the Retail Manager to balance customer service, workforce management, stock availability, cost control and operational efficiency while ensuring the establishment can respond effectively to changing customer demand and peak trading periods.
Note: Australian Citizens and Permanent Residents are encouraged to apply, and preference will be given to suitably qualified Australian Citizens and Permanent Residents.
Pay: $75,000.00 – $85,000.00 per year
Work Location: In person
