In-Demand Program manager Jobs in Essendon Fields Vic

Senior Customer Success Program Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
12d
Strategic Program Manager, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- PMP
- Engineering
12d
Program Manager
Showtime Consulting —Melbourne VIC
- Contract
- Management
- SQL
- Agile
Quick Apply
2d
Academic Program Development Manager
University of Melbourne —Parkville VIC
- $156,480 a year
- Full-time
- Master's degree
- Education
- Product management
- Health insurance
- Parental leave
6d
Regional Transition Program Manager - Melbourne
Microsoft —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Senior Secondary Certificate of Education
Senior Program Manager
Chemist Warehouse —Preston VIC
- Bakery
- Health insurance
- Work from home
Manager Commercial Program Delivery
VicRoads —Melbourne VIC
- Up to $200,000 a year
- Full-time
- Remote
- Microsoft Office
- Agile
- Budgeting
- Work from home
- Parental leave
6d
Program Manager, OTR ACES
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Excel
- PMP
- Engineering
Program Manager - Member Experiences
Defence Bank —Melbourne VIC
- Full-time
Quick Apply
Baby Makes 3 - Emerging Workforce and Postnatal Program Lead
healthAbility —Melbourne VIC
- Contract
- Hybrid work
- Organisational skills
14d
Sr Program Manager, AU OTR ACES
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- Master's degree
- Business Administration
- AI
Program Manager, GSCP - Australia
Moog Inc. —Melbourne VIC
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
Program Lead - Culturally Safe Partnerships
Peter MacCallum Cancer Centre —Melbourne VIC
- $87,003.80 - $96,181.00 a year
- Part-time
- Hybrid work
- Communication skills
- Annual leave
12d
Program Manager
NCS Australia —Melbourne VIC
- Contract
- Hybrid work
- Analytics
- Parental leave
Quick Apply
1d
Security Program Manager
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
Technical Program Lead
Kraken —Melbourne VIC
- Full-time
- Hybrid work
- Agile
- AI
Quick Apply
Program Manager - Kraken Distribution
Kraken —Melbourne VIC
- Hybrid work
- CRM software
- Agile
- AI
Quick Apply
Medical Program Lead
Gallagher Bassett —Melbourne VIC
- Hybrid work
- Management
- Analysis skills
- Recruiting
- Employee stock purchase plan
- Health insurance
Team Leader - Victims Assistance Program
Windermere —Box Hill VIC
- $124,000 - $130,000 a year
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
- Health insurance
- Parental leave
Head of Programme
Kapitol —Melbourne VIC
- Full-time
- Construction experience
- AI
- Leadership

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Senior Customer Success Program Manager

Uber -
Melbourne VIC

Apply Now

Job Details

Full-time
12 days ago

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

program manager jobs in essendon fields vic

Senior Customer Success Program Manager

Strategic Program Manager, AWS Professional Services

Program Manager

Academic Program Development Manager

Regional Transition Program Manager - Melbourne

Senior Program Manager

Manager Commercial Program Delivery

Program Manager, OTR ACES

Program Manager - Member Experiences

Baby Makes 3 - Emerging Workforce and Postnatal Program Lead

Sr Program Manager, AU OTR ACES

Program Manager, GSCP - Australia

Program Lead - Culturally Safe Partnerships

Program Manager

Security Program Manager

Technical Program Lead

Program Manager - Kraken Distribution

Medical Program Lead

Team Leader - Victims Assistance Program

Head of Programme

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