In-Demand Implementation manager Jobs in Epping Vic

Implementation Manager
ADP —Cremorne VIC
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Implementation Manager
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- EMR systems
- Epic
- Work from home
- Parental leave
7d
Acct. Manager, Member Relations - AUS/NZ
Virtuoso, Ltd. —Melbourne VIC
- CRM software
- Sales
- Microsoft Office
Senior Commercial Supplier Manager - Wine
Endeavour Group —Richmond VIC
- Full-time
- Data analysis skills
- Finance
- Bachelor's degree
13d
Senior Manager - Modern Slavery
The Salvation Army —Coburg North VIC
- Full-time
- Management
- No degree
- Social Work
- Annual leave
- Parental leave
Product Manager (Business Analyst)
Archa Limited —Melbourne VIC
- $80,000 - $85,000 a year
- Full-time
- SQL
- Agile
- In-person
Quick Apply
D365 Implementation Manager (Australia)
Rotork —Melbourne VIC
- Contract
Quick Apply
Manager, Strategic Policy and Projects
Department of Health —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Administrative experience
- Recruiting
- Communication skills
12d
Airfield Operations Manager
Australia Pacific Airports (Melbourne) —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Employee assistance program
Senior Change Manager
Yarra Valley Water —Melbourne VIC
- $162,322 a year
- Full-time
- Hybrid work
- Management
- Agile
- Annual leave
- Work from home
9d
Senior Change Manager
Coles Group —Hawthorn East VIC
- Contract
- Communication skills
- Free parking
- Employee stock purchase plan
Inventory Manager
QMS Media —South Melbourne VIC
- Hybrid work
- Analysis skills
- Health insurance
- Parental leave
14d
Manager
Homes Victoria —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Recruiting
8d
Digital Manager
Commonry —Melbourne VIC
- Full-time
- Data analysis skills
- Time management
- Employee assistance program
- Referral program
8d
Project Manager
MacKillop Family Services —South Melbourne VIC
- Part-time
- Management
- Analysis skills
- Organisational skills
- Employee assistance program
IT Change, Release & Implementation Manager
AMP Limited —Melbourne VIC
- Full-time
- DevOps
Change Manager
Link Group —Docklands VIC
- Analysis skills
- Organisational skills
- Agile
- Parental leave
- Employee assistance program
Strategy and Transformation Manager (Melbourne or Sydney) - Hybrid
Kinyara Health —Melbourne VIC
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- SQL
- Presentation skills
- Communication skills
GlobalView Lead Implementation Consultant
ADP —Cremorne VIC
- ERP systems
- Human resources
- Time management
- On-the-job training
Change Manager - APAC (12m FTC)
Civica —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Work from home
Quick Apply

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Implementation Manager

ADP -
Cremorne VIC

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Job Details

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Customer service
ADP
Payroll
Leadership
Communication skills
Analytics

Full Job Description

Position Title: Implementation Manager

Reporting Line: Implementation Director

Position Purpose:

Management of ADP’s Implementation team and associated activities to ensure timely and efficient delivery of all aspects of ADP’s implementation services to all new and/or existing clients across multiple market segments.

Key Responsibilities:

Manage and plan operational and implementation activities to maintain appropriate levels of service, productivity and resourcing
Engage and meet with clients in relation to the escalation and investigation/rectification of issues within timeframes
Implement and recommend process improvement initiatives to drive performance improvements across the operation
Ensure alignment to the implementation methodology and standard processes
Manage all aspects of talent management for the associates in the team including on-boarding, up-skilling, development plans, performance reviews, career development, feedback and succession management.
Facilitate regular team and one-on-one meetings with associates to develop strong feedback and communication channels, to maintain strong associate engagement
Review NPS scores and Medalia feedback: respond to all clients, close loop detractors within allocated time period and create action plans to address detractor comments.
Allocate and manage all client/employee issues logged to the implementation team by internal and external clients
Monitor implementation activities to ensure all applicable work is sent to offshore teams.
Provide an escalation point to resolve implementation critical issues.
Escalate client priority 1 issues to, Sales, Relationship Manager and/or Director Implementation as necessary
Monitor and quality control data entry to minimise security breaches.
Conduct allocated implementations/projects as required (allocated during peak periods, for capacity reasons, and/or escalation requirements)
Coach team members and clients in the correct use of applications, implementation standard processes and procedures.
Work with Transition Consultants, MS teams, Relationship Managers and Support teams to ensure smooth transition to ‘go-live’ for all new clients
Work with Implementation Director and Implementation team to identify & transition clients/work that can be re-allocated to our offshore team
Keep abreast of technology developments as they relate to the implementation team processes.

Experience:

3 – 5 years’ Customer Service / Implementation experience
Previous leadership / management experience is preferred
Strong understanding and experience in time and attendance, payroll and/or other related systems.
Demonstrated experience in building talent within teams
Significant experience in change management (process and culture)
Knowledge and understanding of the client contracts and Service Level Agreements
Demonstrable experience acting as the escalation point both internally and externally, utilising effective problem solving skills
Experience in Customer Information System (CIS) Subject Matter Expert
Experience in creating /implementing processes and policy
Sound experience with monthly reporting, analysis and team activity planning
Solid experience in workload allocation and development of schedules
Proficiency in Microsoft applications such as Word, Excel and Outlook
Process improvement and change management techniques
Experience with various coaching models, as leadership & communication/feedback mechanisms.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Apply Now

Refine Your Search

implementation manager jobs in epping vic

Implementation Manager

Implementation Manager

Acct. Manager, Member Relations - AUS/NZ

Senior Commercial Supplier Manager - Wine

Senior Manager - Modern Slavery

Product Manager (Business Analyst)

D365 Implementation Manager (Australia)

Manager, Strategic Policy and Projects

Airfield Operations Manager

Senior Change Manager

Senior Change Manager

Inventory Manager

Manager

Digital Manager

Project Manager

IT Change, Release & Implementation Manager

Change Manager

Strategy and Transformation Manager (Melbourne or Sydney) - Hybrid

GlobalView Lead Implementation Consultant

Change Manager - APAC (12m FTC)

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