In-Demand Job seek australia Jobs in Dural, Nsw

Customer Service Representative
Gourmet Basket —Artarmon NSW
- $65,000 - $70,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick Apply
5d
Data Entry Administrator
Healius Corp. —North Ryde NSW
- Full-time
- Laboratory
- Administrative experience
- Data entry
- Health insurance
- Employee assistance program
Christmas Casual Opportunities 2026 | Logistics Assistant | Silverwater DC
David Jones —Sydney Western Suburbs NSW
- Weekend availability
- Warehouse experience
- Communication skills
- Time management
- Employee discount
Team Member - Westfield Parramatta
Grill'd —Parramatta NSW
- Part-time
- No experience needed
- Employee discount
Quick Apply
Tutor position in Hills-DURAL
Hanwoori College —Dural NSW
- $27 - $50 an hour
- Part-time
- English
- Senior Secondary Certificate of Education
- In-person
- Employee discount
Quick Apply
9d
OWNDAYS - Sales Associate/ Optical Assistant - Part time - Westfield Chatswood
Bluebell Australasia Ltd —Chatswood NSW
- $29 - $63 an hour
- Part-time
- Sales
- In-person
- Communication skills
- Employee discount
Quick Apply
Volunteer Retail Assistant - Dural Salvos Stores (NSW)
Salvos Stores Australia —Dural NSW
- Part-time
Kiosk/Service Assistant - Casual
Blacktown City Council —Blacktown NSW
- $31.02 an hour
- Weekend availability
- Cash handling
5d
Full-time Retail Sales Assistants
MUJI Retail (Australia) —Chatswood NSW
- Weekend availability
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
- Work from home
- Employee assistance program
Quick Apply
Sushi maker/Kitchen hand
Kaito Japanese Restaurant —Castle Hill NSW
- $26.50 - $30.00 an hour
- Part-time
- CPR Certification
- First Aid Certification
- In-person
Quick Apply
Store Team Member
Big W —Brookvale NSW
- Parental leave
14d
Full Time New Car Sales Consultant
Parramatta Toyota —Parramatta NSW
- Full-time
- Hospitality
- Sales
- Time management
- Health insurance
Claims Manager
Greenstone Financial Services —Norwest NSW
- Full-time
- Management
- Financial services
- Leadership
- Travel reimbursement
- Free food
Quick Apply
Part Time Sales Associate
Léays —Parramatta NSW
- Up to $34.85 an hour
- Part-time
- Customer service
- In-person
- Employee discount
Quick Apply
8d
Volunteer / Administration Assistant
Blacktown City Council —Blacktown NSW
- From $1,468.72 a week
- Full-time
- Administrative experience
- Computer skills
- Communication skills
12d
Customer Service-Operations Specialist
Fujifilm Australia Pty Ltd —Macquarie Park NSW
- Full-time
- Hybrid work
- CRM software
- Customer service
- Organisational skills
- Work from home
Quick Apply
City Assets Customer Experience Improvement Officer
Blacktown City Council —Blacktown NSW
- From $1,690.22 a week
- Full-time
- Customer service
- Communication skills
12d
OOSH/OSHC EDUCATORS - RYDE AREA
DEBASCA —Denistone East NSW
- $32.74 - $41.55 an hour
- Part-time
- Experience working with children
- Education
- Bachelor's degree
- Employee discount
- Professional development assistance
Quick Apply
Digital Marketing & Content Specialist (SEO/SEM + Social Media)
XAG Australia —Seven Hills NSW
- $75,000 - $95,000 a year
- Full-time
- AI
- Editing
Experienced Team Member
Grill'd —Rouse Hill NSW
- Part-time
- Leadership
- Kitchen experience
Quick Apply

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Customer Service Representative

Gourmet Basket -
Artarmon NSW

Quick Apply

Job Details

Permanent | Full-time
$65,000 - $70,000 a year
5 days ago

Benefits

Employee discount
Transportation links
On-site parking

Qualifications

Management
Customer service
Shopify
Microsoft Office
E-commerce
Computer skills
Communication skills

Full Job Description

Join a growing Australian gifting and e-commerce group

Giftd Collective is home to a growing portfolio of gifting and celebration brands, including Gourmet Basket, The Cupcake Factory, Cake Mail and Daily Dough Co.

From premium gift hampers and corporate gifting to cakes, cupcakes, cookies and doughnuts, our brands help thousands of customers celebrate birthdays, thank clients, recognise employees, send gifts to loved ones and mark life's important moments.

We're looking for an experienced, friendly and highly organised Customer Service Representative to join our Artarmon team on a permanent, full-time basis.

As part of our core Customer Service team, you'll support customers across all of our brands and be a key point of contact throughout their experience with us.

This is a hands-on role for someone who genuinely enjoys helping people, takes ownership of customer enquiries and is comfortable finding solutions when things don't go to plan.

About the role

No two days are quite the same.

One minute you might be helping someone choose the right cake for a birthday, the next you're tracking an important hamper delivery, making an amendment to an order or working with our operations team to resolve a delivery issue.

You'll communicate with customers across phone, email and online channels and work closely with our kitchen, warehouse, dispatch and corporate teams.

We're looking for someone who can do more than simply respond to enquiries. You'll take ownership of customer issues, follow them through to resolution and make sure the customer receives a clear and helpful outcome.

What you'll be doing

Be a first point of contact for customer enquiries across our brands via phone, email and online channels
Provide friendly, knowledgeable and efficient customer service
Assist customers with product selection, gifting advice and placing orders
Respond to delivery, tracking and order status enquiries
Manage order changes, cancellations and other post-purchase requests
Investigate customer issues and work towards appropriate resolutions
Handle complaints professionally and with empathy
Liaise with couriers and delivery partners when required
Work closely with our kitchen, warehouse, production and dispatch teams to resolve customer and order issues
Process orders and accurately update customer and order information
Manage multiple customer conversations and priorities at the same time
Follow enquiries through to resolution and escalate more complex matters when required
Maintain accurate notes and records within our customer service systems
Develop strong product knowledge across all Giftd Collective brands
Follow company procedures while using good judgement to achieve the best customer outcome
Support the wider team during busy trading periods
Identify recurring customer issues and provide feedback to help us improve our processes and customer experience

About you

We're looking for someone who is dependable, level-headed and genuinely enjoys helping customers.

You'll ideally have:

2+ years' experience in customer service, e-commerce, retail, hospitality or another customer-facing role
Excellent written and verbal communication skills
A friendly, confident and professional telephone manner
Strong problem-solving skills and a practical approach to finding solutions
A genuine desire to provide excellent customer service
The confidence to take ownership of an enquiry and see it through
Excellent attention to detail, particularly when working with orders, delivery details and customer information
Strong organisation and time-management skills
The ability to prioritise and manage multiple enquiries at once
The ability to remain calm and professional when dealing with complaints or challenging situations
Good judgement and an understanding of when something needs to be escalated
A proactive attitude and willingness to help where needed
Confidence learning and working across multiple systems and platforms
Good general computer skills, including Microsoft Office

Experience using Shopify, Gorgias or other e-commerce and customer service platforms would be highly regarded, but isn't essential.

Previous experience within e-commerce, gifting, food, retail, hospitality or logistics would also be an advantage.

What success looks like

You'll become a trusted and reliable member of our Customer Service team who knows our brands, understands our products and processes, and can confidently manage the majority of day-to-day customer enquiries.

Customers will feel that you've taken ownership of their enquiry rather than simply responded to it.

When something goes wrong, you'll investigate what happened, communicate clearly with the customer and work with the right people internally to find a solution.

Accuracy is also extremely important. We deliver gifts, cakes and other products for occasions that matter to our customers, so names, addresses, delivery dates, gift messages and order details need to be right.

You'll also be comfortable working in a fast-paced e-commerce environment. Christmas, Mother's Day, Valentine's Day and other major gifting periods can become extremely busy, and we need someone who can maintain great customer service and attention to detail when volumes increase.

Some additional hours may be required during major seasonal periods, particularly in the lead-up to Christmas.

Why join Giftd Collective?

Permanent, full-time position
Join a growing Australian e-commerce and gifting business
Work across multiple established gifting and celebration brands
Varied role with the opportunity to take genuine ownership of customer enquiries
Friendly, collaborative and down-to-earth team
Gain exposure to all areas of a multi-brand e-commerce business
Convenient Artarmon location close to public transport
Some onsite parking available
Staff discounts across our gifting and baked goods brands
And, naturally, plenty of cakes, cupcakes, doughnuts and gourmet treats around the office

If you're an experienced customer service professional who is organised, dependable, enjoys solving problems and takes pride in helping customers, we'd love to hear from you.

Apply through SEEK with your resume and a brief cover letter outlining your relevant customer service experience and why you'd like to join Giftd Collective.

Pay: $65,000.00 – $70,000.00 per year

Work Authorisation:

Australia (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

job seek australia jobs in dural, nsw

Customer Service Representative

Data Entry Administrator

Christmas Casual Opportunities 2026 | Logistics Assistant | Silverwater DC

Team Member - Westfield Parramatta

Tutor position in Hills-DURAL

OWNDAYS - Sales Associate/ Optical Assistant - Part time - Westfield Chatswood

Volunteer Retail Assistant - Dural Salvos Stores (NSW)

Kiosk/Service Assistant - Casual

Full-time Retail Sales Assistants

Sushi maker/Kitchen hand

Store Team Member

Full Time New Car Sales Consultant

Claims Manager

Part Time Sales Associate

Volunteer / Administration Assistant

Customer Service-Operations Specialist

City Assets Customer Experience Improvement Officer

OOSH/OSHC EDUCATORS - RYDE AREA

Digital Marketing & Content Specialist (SEO/SEM + Social Media)

Experienced Team Member

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