In-Demand Mufg Jobs in Docklands, Vic

Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Insurance & Claims Consultant
Link Group —Docklands VIC
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
Change Manager
Link Group —Docklands VIC
- Analysis skills
- Organisational skills
- Agile
- Parental leave
- Employee assistance program
Business Analyst, Service Integrity & Resolution
Link Group —Docklands VIC
- Data analysis skills
- Administrative experience
- Organisational skills
- Parental leave
- Employee assistance program
9d
Client Relationship Manager
Link Group —Docklands VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Parental leave
Lead Resource Planner
Link Group —Docklands VIC
- Microsoft Excel
- Leadership
- Parental leave
- Employee assistance program
Case Manager Relationships
Link Group —Docklands VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Team Leader
Link Group —Docklands VIC
- Customer service
- Financial services
- Leadership
- Parental leave
- Employee assistance program
1d
Financial Adviser
Link Group —Docklands VIC
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
Client Enablement Manager
Link Group —Docklands VIC
- Hybrid work
- Administrative experience
- Financial services
- Communication skills
- Parental leave
- Employee assistance program
Team Leader, Insurance
Link Group —Docklands VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Client Relationship Manager | Employee Share Plans
Link Group —Docklands VIC
- Hybrid work
- Organisational skills
- Communication skills
- Health insurance
- Parental leave
Head of Omnichannel Transformation
Link Group —Docklands VIC
- CRM software
- Analysis skills
- Financial services
- Parental leave
- Employee assistance program
Senior Risk & Compliance Analyst
Link Group —Docklands VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Financial services
- In-person
- Health insurance
- Parental leave
Implementation Lead, AI & Automation
Link Group —Docklands VIC
- Hybrid work
- Financial services
- AI
- Communication skills
- Parental leave
- Employee assistance program
Manager Financial Crime Operations
Link Group —Docklands VIC
- Leadership
ER Lead
Link Group —Docklands VIC
- Contract
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Senior Workplace Engineer
Link Group —Docklands VIC
- On call
- Management
- Communication skills
Product Integrity Analyst
Link Group —Docklands VIC
- Contract
- Analysis skills
- Financial services
- Parental leave
- Employee assistance program
9d
Manager, Risk & Governance
Link Group —Docklands VIC
- Financial services
- Business
- Communication skills

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Customer Service Officer

Link Group -
Docklands VIC

Apply Now

Job Details

Qualifications

Customer service
Scalability
Financial services

Full Job Description

Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our team!

We’re looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team. In this role, you’ll be the go-to expert for resolving complex member queries, supporting stakeholders, and driving continuous improvement in service delivery.

This role will require you to work a rotating roster from 8am-8pm Monday to Friday. At MUFG we support work-life balance with a hybrid setup: 2-3 days in office (after initial training), the rest from home!

What You’ll Be Doing

Deliver first-call resolution by anticipating member needs and taking full ownership of enquiries.
Support with administrative tasks, system processing and written correspondence.
Act as the first escalation point for challenging or sensitive cases involving members, beneficiaries, and trustees
Investigate and resolve issues with professionalism and empathy
Meet and exceed KPIs across calls, admin tasks, and written correspondence
Collaborate with your team to share ideas, support goals, and contribute to a positive team culture
Participate in ongoing training and proactively build your superannuation knowledge
Stay informed on industry trends and legislative changes
Support the Team Leader with high-priority requests, projects, and workflow management
Identify risks and recommend process improvements to enhance service delivery
Ensure all work meets quality standards and complies with regulatory requirements

What You Bring

Proven experience in customer service, ideally within superannuation or financial services
Strong problem-solving and investigation skills
Excellent communication—both written and verbal
Ability to manage competing priorities and meet deadlines
A proactive mindset with a passion for continuous learning
Confidence in handling escalations and sensitive conversations
A collaborative spirit and commitment to team success
Ability to commit to 4 weeks' full-time training onsite.

Why Join Us?

Be part of a supportive, high-performing team
Make a real difference in members’ financial wellbeing
Gain exposure to complex superannuation processes and stakeholder management
Enjoy opportunities for professional growth and development

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Apply Now

Refine Your Search

mufg jobs in docklands, vic

Customer Service Officer

Insurance & Claims Consultant

Change Manager

Business Analyst, Service Integrity & Resolution

Client Relationship Manager

Lead Resource Planner

Case Manager Relationships

Team Leader

Financial Adviser

Client Enablement Manager

Team Leader, Insurance

Client Relationship Manager | Employee Share Plans

Head of Omnichannel Transformation

Senior Risk & Compliance Analyst

Implementation Lead, AI & Automation

Manager Financial Crime Operations

ER Lead

Senior Workplace Engineer

Product Integrity Analyst

Manager, Risk & Governance

I want to receive the latest job alert for mufg in docklands, vic

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