In-Demand Technical officer Jobs in Deakin, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
7d
2026 Casual Theatre Staff
Australian National University —Canberra ACT
- $31.76 - $63.56 an hour
- Recruiting
ICT Support Officer
CYOS Solutions —Canberra ACT
- $50 - $65 an hour
- Contract
- Azure
- Office
- Communication skills
Quick Apply
12d
ICT Support Officer
SkyDB —Canberra ACT
- $35 - $100 an hour
- Contract
- Azure
- Management
- Analysis skills
Quick Apply
10d
ICT Support Officer
NTT —Canberra ACT
- Contract
- Azure
- Office
- Communication skills
Quick Apply
13d
Telecommunications Technical Officer & Telecommunications Network Planner
AUSSIE UNIVERSAL HOSPITALITY PTY LTD —Macgregor ACT
- $75,000 - $100,000 a year
- Full-time
- In-person
Quick Apply
5d
Embedded Generation Technical Support Officer Hybrid
Evoenergy —Canberra ACT
- From $105,418 a year
- Full-time
- Electrical experience
- No degree
- Communication skills
11d
Technical Officer
Australian National University —Canberra ACT
- $81,296 - $97,918 a year
- Full-time
- Laboratory experience
- Research
- Communication skills
12d
ICT Support Officer
radk tech pty ltd —Canberra ACT
- From $60 an hour
- Contract
- In-person
- Communication skills
Quick Apply
13d
Project Management Officer - NV2 or PV Cleared
Bureau Veritas —Canberra ACT
- Full-time
- Laboratory
- Writing skills
- Employee assistance program
- Employee discount
ICT Project Officer (3 +3) month extension options
Worklogix —Canberra ACT
- $90 - $100 an hour
- Contract
- Azure
- Office
- In-person
Quick Apply
13d
ACT Policing - Constable Kenny Koala Handler (Casual)
Australian Federal Police (AFP) —Canberra ACT
- $52.61 - $61.85 an hour
- Weekend availability
- Time management
12d
Maintenance Supervisor | Full-time Permanent
Infrastructure Canberra —Canberra ACT
- $91,717 - $96,019 a year
- Full-time
- Maintenance
- Outdoor work
4d
Senior Project Officer
Department of Finance —Canberra ACT
- $101,355 - $123,702 a year
- Part-time
13d
Client Review and Response Officer | Full-time Permanent
Health and Community Services —Canberra ACT
- $95,722 - $100,956 a year
- Full-time
- Microsoft Office
11d
Records and Mail Officer | Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development —Canberra ACT
- $70,236 - $76,910 a year
- Temporary
5d
EL1 Assistant Director, Communications and Media
Australian Government —Canberra ACT
- Research
- AI
- Communication skills
Digital and Content Officer
Great Barrier Reef Marine Park Authority —Canberra ACT
- Weekend availability
- AI
- Analytics
6d
Director, Operations and Infrastructure
Australian National University —Canberra ACT
- Full-time
- Communication skills
ICT Project Officer
PowerData Group Consulting —Canberra ACT
- Contract
- Azure
- Management
- Software troubleshooting
Quick Apply
13d

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
7 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical officer jobs in deakin, act

ICT Customer Support Officer – Service Desk Analyst

2026 Casual Theatre Staff

ICT Support Officer

ICT Support Officer

ICT Support Officer

Telecommunications Technical Officer & Telecommunications Network Planner

Embedded Generation Technical Support Officer Hybrid

Technical Officer

ICT Support Officer

Project Management Officer - NV2 or PV Cleared

ICT Project Officer (3 +3) month extension options

ACT Policing - Constable Kenny Koala Handler (Casual)

Maintenance Supervisor | Full-time Permanent

Senior Project Officer

Client Review and Response Officer | Full-time Permanent

Records and Mail Officer | Full-time Temporary with a Possibility of Permanency

EL1 Assistant Director, Communications and Media

Digital and Content Officer

Director, Operations and Infrastructure

ICT Project Officer

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