In-Demand Senior case manager Jobs in Darlinghurst, Nsw

Senior Case Manager
Insignia Financial Ltd —Sydney NSW
- Full-time
- Organisational skills
- Communication skills
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Senior Workplace Investigations Manager
Amazon Commercial Services Pty Ltd —Sydney NSW
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Senior Project Manager
SymphonyAI —Sydney NSW
- $170,000 - $200,000 a year
- Full-time
- Remote
- PMP
- AI
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Senior Case Manager Level 1
Allianz —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Time management
4d
Senior Manager, Corporate Strategy
Alinta Energy —Sydney NSW
- Full-time
- Management
- Business development
- No degree
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Senior Case Manager
EML —Parramatta NSW
- Full-time
- Communication skills
- Work from home
- Parental leave
Senior Manager, Employee Relations & HR Operations (APAC)
MRI Software —Sydney NSW
- Full-time
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Customer Service Representative
King Living —Turrella NSW
- Full-time
- CRM software
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Quick Apply
Senior Case Manager - Group Claims
AIA —Sydney NSW
- Full-time
- Hybrid work
- Commuter assistance
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Senior Manager, Group Strategy
AMP Limited —Sydney NSW
- Full-time
- Financial services
12d
Intake and Assessment Worker - Part time
The Salvation Army —Surry Hills NSW
- Part-time
- First Aid Certification
- Communication skills
- Parental leave
- Employee assistance program
6d
Strategy and Transformation - Senior Manager/Manager
BDO —Sydney NSW
- Full-time
- Leadership
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- Health insurance
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9d
Change Manager- Case Management System Implementation
Wotton Kearney —Sydney NSW
- Full-time
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11d
Project Manager
Circana Australia —Blenheim Road NSW
- Hybrid work
- Management
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Quick Apply
People & Capability Manager
SILK Laser Clinics —Sydney NSW
- Full-time
- Analysis skills
- Leadership
Quick Apply
Major Incident Management Lead
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- Supervising experience
- Leadership
- Communication skills
- Health insurance
- Parental leave
9d
Senior Acquisition Talent Partner, APAC
Legora —Sydney NSW
- Full-time
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Senior Consultant / Project Manager
Roland Berger Holding GmbH & Co. KGaA —Sydney NSW
- English
- Leadership
- Communication skills
Head of Client Engagement (12 Month Contract)
My Guardian —Sydney Olympic Park NSW
- Full-time
- Care plans
- Leadership
- Communication skills
- Gym membership
Quick Apply
4d
Senior Telephone Account Manager
Kinatico —Sydney NSW
- $100,000 - $120,000 a year
- Full-time
- Remote
- Salesforce
- Microsoft Office
- Business
Quick Apply
6d

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Senior Case Manager

Insignia Financial Ltd -
Sydney NSW

Apply Now

Job Details

Full-time
5 days ago

Qualifications

Organisational skills
Communication skills

Full Job Description

Date: 18 Aug 2026

Location:
SYDNEY, NSW, AU, 2000

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Employment Type: Max Term Full Time
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A career that works for you
Helping around 2 million Australians do more with their money
Together, we’re making it happen

The opportunity to join our team

We are seeking a highly experienced Senior Case Manager to join our Trustee Claims team, where you will play a pivotal role in managing complex Total and Permanent Disability (TPD), Income Protection (IP), Death and Terminal Illness claims. As a trusted technical expert, you will assess complex claims matters, provide technical leadership across the team and make sound, member-focused decisions that align with legal, regulatory and Trustee obligations. This role offers the opportunity to act as an Authorised Trustee Delegate, making formal determinations on behalf of the Trustee while balancing fairness, compliance and risk considerations. You will work closely with leaders and stakeholders across the business, contributing to governance, continuous improvement initiatives and claims strategy. If you are passionate about delivering exceptional member outcomes while mentoring others and driving technical excellence, this is an opportunity to make a meaningful impact.

Key Responsibilities:
Manage a portfolio of complex and high-profile TPD, Income Protection, Death and Terminal Illness claims from assessment through to determination.
Review, authorise and provide technical oversight for complex and adverse claims decisions as an Authorised Trustee Delegate.
Coach, mentor and support Claims Associates to strengthen technical capability, decision quality and customer outcomes.
Review contribution refund and reclassification requests and ensure decisions are made in accordance with Trustee delegations and governance requirements.
Provide technical advice and subject matter expertise on TPD, IP and broader insurance-related matters, projects and initiatives.
Contribute to the development and maintenance of procedures, policies, templates and quality assurance practices across Trustee Claims.
Identify and implement process improvement opportunities that enhance member experiences and improve operational effectiveness.
Partner with internal and external stakeholders, including insurers, legal teams, customer resolutions and advisers, to deliver fair, consistent and timely claim outcomes.

What you will bring:
Significant experience in superannuation and life insurance claims management, with deep expertise in complex TPD and Income Protection claims.
Strong knowledge of superannuation legislation, Trustee obligations and insurance policy interpretation.
RG146 qualifications, with insurance-related qualifications such as ANZIIF or DFP highly regarded.
Proven ability to assess complex medical, legal and policy matters while exercising sound judgement and making balanced decisions.
Experience coaching, mentoring and developing others to build technical capability and performance.
Excellent stakeholder management, communication and relationship-building skills across a broad range of internal and external parties.
A strong customer focus with the empathy and resilience to support members and beneficiaries through sensitive and often complex circumstances.
Exceptional organisational skills with the ability to manage competing priorities, maintain high levels of accuracy and consistently deliver quality outcomes.

To Apply

Read more about why you should join our team https://www.insigniafinancial.com.au/careers/working-with-us/why-join-our-team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.

Apply Now

Refine Your Search

senior case manager jobs in darlinghurst, nsw

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