About us
Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centered care across Melbourne’s inner and outer east and northeast.
With 600 staff and 200 volunteers across 17 locations, we offer a wide range of integrated services to support diverse communities. Following our May 2025 merger with Inspiro, we’ve expanded our reach into the Yarra Ranges and strengthened our commitment to accessible, high-quality community health services.
We are proud of our commitment to Diversity, Equity, and Inclusion (DEI), strong Environmental, Social, and Governance (ESG) principles, and our respect for the rights culture and contributions of First Nations peoples. At AccessHC, we are united by compassion, collaboration and community-led care to help people live healthier lives
The opportunity
We are seeking a dedicated and highly organised Program Support Officer to join the headspace South Melbourne team. This is an exciting opportunity to contribute to the delivery of high-quality youth mental health services while supporting a broad portfolio of programs across the centre.
As a key member of the team, you will work collaboratively with the headspace Manager and stakeholders across Clinical Services, Community Engagement, Reception, and the GP Clinic. Your work will help ensure programs operate efficiently, contractual obligations are met, and young people continue to receive accessible, high-quality care.
This Max term part-time 0.6 EFT parental leave role until August 2027, that may involve occasional after-hours and off-site work to support program delivery, events, and organisational requirements.
About the role
The Program Support Officer provides operational, contract management, and administrative support across the headspace South Melbourne. Working closely with the headspace Manager, you will play a critical role in streamlining processes, coordinating program activities, maintaining compliance, and supporting continuous quality improvement initiatives.
You will be responsible for preparing and coordinating SEMPHN reports, supporting accreditation activities, maintaining accurate records and documentation, and ensuring policies, procedures, forms, and program materials remain current and compliant.
A key focus of this role is supporting reporting requirements for funding bodies and ensuring contract deliverables, performance measures, and compliance obligations are achieved within agreed timeframes. You will also contribute to building and maintaining strong relationships with funding agencies, partner organisations, and key stakeholders.
What you will be doing
- Collating and preparing performance data and KPI reports across consortium partnerships and programs
- Supporting program delivery through developing efficient systems, updating promotional materials, coordinating training events, and assisting with program evaluations
- Supporting contract management, including preparing reports, tracking targets, and assisting with funding applications
- Building strong partnerships with consortium members, funding bodies (such as SEMPHN), and community agencies
- Contributing to community engagement activities, promoting services, and fostering service integration across AccessHC
- Acting as a champion for governance, compliance, and quality improvement initiatives.
What you will bring Key Selection Criteria
- Relevant qualifications and/or strong experience in project administration, program support or project management roles
- Strong communication and interpersonal skills
- Proven ability to meet deadlines, manage multiple priorities within a project framework, and maintain high-quality standards
- High level of accuracy and attention to detail and strong analytical and problem-solving skills
- Proficiency in Microsoft Office and relevant software applications, use of social media and online platforms (such as Survey Monkey and familiarity with databases and client management systems
Desirable
- Experience working in a community health or youth mental health service
- Familiarity with health data management systems such as TrakCare (desirable but not essential)
- Experience with contract management or program reporting (experience with Primary Health Network contracts
Attributes we value
- Possess a warm, empathic and professional therapeutic style
- Ability to work independently and as part of a multi-disciplinary team
- Ability to work autonomously, make decisions, organise workload, set priorities and meet deadlines
- Willingness to expand your current skillset to meet the needs of the service
- The ability to work respectfully and creatively with diverse populations, including Indigenous Australians, LGBTIQ and CALD communities
- Demonstrated behaviours consistent with AccessHC values
Compliance Requirements:
- National Police Check, Working with Children Check
- Evidence of the right to work in Australia and a valid Driver’s Licence
Access Health and Community Culture & Benefits
At AccessHC, we offer more than just a fulfilling career; we invest in our people and provide an environment where you can thrive in a culture of collaboration and support. Our team members share commitment and passion to make a positive impact and this ethos creates a range of benefits for our people from opportunities for personal and professional growth to a sense of purpose and belonging.
Our culture promotes an environment of success and fulfilment. Join us and experience a career where you truly make a difference.
The position encompasses an extensive range of benefits:
- Supportive and values-based culture and engaged workforce
- Culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- Focus on staff wellbeing and health - Employee Assistance Program (EAP)
- Commitment to ongoing professional development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave loading
- Generous salary packaging opportunities that reduce tax payable on income (up to $15,990 per annum + $2,650 meals/entertainment expenses)
Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits
Apply Now
Submit your application including your resume and cover letter addressing the selection criteria.
Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/
Please reach out to for further information and/or the opportunity to discuss this role. Please contact Vanessa Cavanagh, headspace South Melbourne Manager – [email protected]
Apply now so you do not miss this opportunity, as we will be assessing applications as they are submitted and may appointment prior to end of application date.
Applications close date: 26th July 2026
Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, people of all genders and sexualities, and people with lived and living experience.
We recognise the strength, resilience and ongoing contributions of First Nations peoples and are committed to advancing reconciliation through our employment, service delivery, and organisational practices
All compliance requirements will be assessed on a case-by-case basis, and a criminal history does not automatically exclude an applicant from employment. All applications will be treated confidentially.
