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Reward Travel Team Manager

Firstclass.com.au
Sydney NSW

Apply Now

Job Details

Permanent | Part-time | Full-time | Internship

Benefits

Opportunities for advancement
Referral program

Qualifications

CI/CD
Adobe Photoshop
Microsoft Excel
WordPress
RESTful API
Web development
Sales
Customer service
Adobe Illustrator
English
MongoDB
Microsoft Office
Administrative experience
AWS
Analysis skills
Canva
REST
Adobe Premiere
Organisational skills
Payroll
GitHub
APIs
IT
Computer skills
Adobe InDesign
Amadeus
Leadership
Communication skills
Marketing
MySQL
Time management
Office experience
Information Technology

Full Job Description

Join the First Class Team

FirstClass.com.au is a luxury travel agency specialising in high-end and premium travel itineraries and holiday packages worldwide. We are a passionate, dedicated, fun and supportive team—your opportunity to work with some of Australia’s best industry salespeople, luxury suppliers and reputable trade partners.

As part of our commitment to remain the top independent agency in Australia, we are looking for talented travel professionals to join our award-winning team.

What We Offer

You can expect to receive cutting-edge training to develop your skillset as a salesperson and travel specialist, with support to grow yourself personally and professionally in line with the company. We promote an inclusive, flexible and balanced workplace where evolving opportunities for our staff play an essential role in the day-to-day operation of the company. We offer a competitive salary package, with flexible work options across our offices as well as performance-based bonuses. We encourage team participation in exclusive sales incentives, and you’ll get the opportunity to travel on luxury family in partnership with our extended trade family. You can also expect to take part in our in-house rewards and staff-building which includes restaurant meals, sales bonuses, team cruises and more.

Who are we looking for?

First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards

To All Travel Sales Professionals!

Are you a top sales performer stuck in an agency that doesn’t fully recognize or reward your talents? Do you thrive on securing the best airfares and crafting luxury travel experiences for First and Business Class travellers? Would you love to focus on sales while a dedicated admin team handles the rest?

Then, this exciting and rewarding opportunity will be a game-changer for you!

The FirstClass.com.au Difference

Embrace this incredible opportunity to join one of Australia’s most prestigious travel brands – Firstclass.com.au. For over 20 years, we’ve catered to discerning travellers, earning exceptional client loyalty through outstanding service. And we’re just getting started!

Our new brands, PointsAdvisor (helping clients maximise points for premium flights) and PlatinumCruising (specialising in six-star cruise experiences), are driving our growth even further.

At FirstClass.com.au, we’ve built a high-performance workplace where top talents are well rewarded—financially and experientially. Our top sales consultants enjoy generous bonuses, luxury educational trips, and exceptional administrative support—allowing them to focus on what they do best: selling premium travel.

Immediate positions available

Initial training will be conducted in our Parramatta office, and we will all move to Sydney CBD in May 2025. Once you’ve proven your success, hybrid work options will be available.

Your Role

Convert phone and email enquiries into high-value sales
Craft International First & Business Class itineraries that maximise value for clients
Book luxury hotels, tours, and cruises to enhance the travel experience
Consistently exceed individual and team KPIs, driving outstanding results
Provide an exceptional customer experience by following our proven operational framework
Thrive both independently and collaboratively within a high-performing team

The Ideal Candidate

Experience: Minimum 2 years in international airfare consulting
Expertise: Strong airfare and GDS knowledge (Amadeus preferred)
Communication: Excellent written, verbal, and interpersonal skills
Sales Performance: Proven track record of exceeding targets and KPIs
Customer Focus: Passion for delivering world-class service
Efficiency: Strong time management and prioritisation skills
Attention to Detail: Precision and accuracy in all aspects of work
Problem-Solving: Ability to think on your feet and perform under pressure
Team Spirit: A positive, results-driven mindset with a collaborative approach

What’s in It for You?

OTE $100K–$150K in your first year + super
Uncapped earning potential with an excellent salary & bonus structure
Luxury travel perks & opportunities to explore the world in style
Full administrative support—focus on sales, not paperwork!
Career growth opportunities as we expand
Hybrid work arrangements for top performers
Be part of a fun, caring & passionate team
Ongoing training and professional development
Work with a dynamic, technology-driven company

How To Apply:
Send us cv and an email with:

Why you’re interested in this role
Why we should hire you
A summary of your experience in retail travel & achievements working towards targets/KPIs (50 words max)
Your favourite travel destination and why (50 words max)

If you’re ready to take your travel sales career to the next level, we’d love to hear from you!

All applicants must have full rights to work in Australia and a cover letter. Applications that do not meet this criteria will not be considered for this role.

Not qualified, but do you know of someone who would be perfect for this job?

We offer generous referral incentives, from a free economy to first class ticket!
https://firstclass.com.au/consultant-referral-program/

Due to the high volume of applications, unfortunately, we only respond to applicants who we believe are potential candidates. We wish everyone the best in securing the right job opportunity.

To apply, please email to: [email protected]

Airfare Specialist

About Us

FirstClass.com.au was established in 2003 and is now synonymous with Luxury Travel. We have grown to be Australia’s Independent National Award-Winning Premium Travel Agency who specializes in First and Business Class flights, Six Star Cruises, Luxury Holidays and Extraordinary Experiences.

We are rebuilding our team to continue servicing Australia’s elite travellers exploring the world again.

Perks and Benefits

Be part of a dedicated, fun, caring & passionate team
Excellent salary and bonus package with unlimited earning capacity
Opportunities to explore the world in style
Opportunities for career advancement
Ongoing training and professional development
A dynamic, technologically advanced company that embraces new challenges

The Roles

We are seeking dedicated Airfare Consulants or Support Agent for First and Business Class Airfare Consultants.
Airfare consultants service our clients, mainly organising first and business class travel.
The Airfare Support Agent will help our airfare team searching for best first and business class fares, issuing tickets (Majority through consolidators and in-house ticketing facility for a couple of airlines), processing airline flight schedule changes, cancellations, refunds, liaising between FirstClass and consolidators, airlines, with a focus on building an ongoing relationship.

Skills and Experience

Minimum of 12 months experience in retail airfare consulting or an airfare consolidator
Excellent knowledge and experience in booking airfares, fare rules and regulations, including but not limited to around world fares, reissuing and refund process
Excellent written and verbal communication skills
Exceptional customer service skills
Strong time management and deadline prioritisation ability
Strong attention to detail
Proficiency in GDS and computer skills

Desirables

Experience in Amadeus
Experience in VTO
Self-ticketing on Amadeus

Apply

To be considered for this amazing opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:

Which role is for you and why (airfare consultant or agent support)
Your experience in retail travel(up to 50 words)
your achievements

We look forward to hearing from you!

No Experience or not the right role for you?
follow FirstClassTravelAcademy.com or on Instagram @firstclasstravelacademy

Join the First Class Travel Winning Team

To apply, please email to: [email protected]

Sales Team Leader

The Company

FirstClass.com.au is an award-winning luxury travel agency specializing in First & Business Class airfares, six-star cruising, and premium leisure travel.

We are a results-driven, tech-forward firm. While others rely on standard off-the-shelf software, we have an in-house IT lead and development team dedicated to building and refining our own proprietary tools, including a points-award flight engine and a custom hotel engine currently in development. We are continually iterating to improve technical efficiency, with AI integration on our immediate roadmap.

About the Role

We are seeking a proactive “builder" who is driven by results and direct communication. We believe the best leaders stay “on the pulse" of the market; you will maintain a personal sales presence while focusing on lifting the performance and conversion of our experienced consultants.

Key Responsibilities

Set the Standard: Achieve strong personal sales results to lead the team by example.

Lifting Performance: Coach and mentor consultants to improve conversion, efficiency, and confidence.

Drive Momentum: Monitor targets and KPIs while maintaining a focused, respectful, and results-driven culture.

Problem Solve: Identify gaps and fix issues quickly—handling escalations with a “can-do" attitude.

Tech Feedback Loop: Work directly with our in-house IT lead to provide “front-line" feedback as we iterate and improve our proprietary engines.

To Be Successful In this Role You Will Need:

Industry Veteran: Minimum 3 years in travel (Retail or Corporate) with a deep understanding of First & Business Class products.
GDS Proficient: A solid working knowledge of Amadeus.
Natural Leader: Experience mentoring or leading a team toward collective KPIs.
Agile Mindset: You enjoy an environment where tools and processes are constantly being optimized and improved.
Communication: Exceptional written and verbal skills for both luxury clients and internal stakeholders.

What Is In It For You?

Earning Potential: OTE $100,000 – $150,000 pa + super (Year 1), with unlimited earning capacity.

Agile Technology: Work in an environment where the tools are built around the consultants. Because our tech is developed in-house, we can iterate and improve our engines daily based on your feedback.

Innovation: Be part of a company that is actively building the future of travel tech, not just waiting for it to happen.

The Perks: Opportunities to explore the world in style and career advancement as the company scales.

To Apply:

To be considered for this amazing opportunity and become part of the First Class Travel team, please submit your CV and a short cover letter outlining:

1. Your travel industry sales experience.
2. Your experience leading or mentoring a sales team.
3. Your recent sales achievements or KPIs.

We look forward to hearing from you!

All applicants must have full rights to work in Australia.

Not qualified, but know of someone who would be perfect for this job?

We offer generous referral incentives, from a free economy to first class ticket!

Due to the high volume of applications, unfortunately, we will only respond to those who we believe could potentially match our criteria. We wish everyone the best in securing the right job opportunity.

To apply, please email to: [email protected]

Luxury Cruise Team Manager

About the Opportunity:

FirstClass.com.au is a luxury travel agency specialising in high-end and premium travel itineraries for business and first-class passengers, specialising in airfares, luxury holiday packages and cruising worldwide.
We are developing our new brand Platinum Cruising to become the six star cruise specialist.

The Role

We are seeking a Cruise Team Manager who excels at sales, mentoring and motivating salespeople, exceeding targets, effective communication and relationship building.

You can work in either the city or the Parramatta office; for the initial 3-6 months, you will predominantly work from our Parra office for training.

Skills and Experience

Minimum of 12 months of experience managing a travel sales team
Exceptional cruise industry knowledge, especially in luxury cruise lines
Demonstrated achievements in sales and working towards targets/KPIs
Regularly exceed sales targets and challenge yourself to always grow and learn
Strong time management and deadline prioritisation ability
Exceptional written, verbal, and interpersonal communication skills
Strong GDS experience

Desirables

Experience in retail travel consulting, airfare consulting
Experience in GDS, Amadeus preferred

Perks and Benefits

Be part of a dedicated, fun, caring & passionate team
Excellent salary plus performance-based bonus with unlimited earning capacity
Opportunities to explore the world in style
Opportunities for career advancement
Ongoing training and professional development
A dynamic, technologically advanced company that embraces new challenges

To apply:

To be considered for this amazing opportunity to be part of the First Class Travel Brands, please forward your CV and cover letter stating

Why are you interested in this role?
What makes you a great cruise team manager?
Have you cruised before and what is your favorite cruise experience?
Three of Your highest achievements

All applicants must have full rights to work in Australia.
Due to the high volume of applications, unfortunately, we will only respond to those who are shortlisted.

Not qualified, but know of someone who would be perfect for this job?
We offer generous referral incentives, from a free economy to first class ticket! https://firstclass.com.au/consultant-referral-program/

To apply, please email to: [email protected]

Luxury Cruise Specialists

The Role
As part of FirstClass.com.au’s award winning sales team, the Cruise Specialist will provide our clients with first class service of their luxury travel needs.

Responsibilities
Organising amazing luxury cruise holidays for discerning clientele from first point of contact through to travel and beyond Maintain and manage the travel arrangements of returning clients with a focus on building an ongoing relationship

Skills and Experience
You are a results driven sales person with great customer service skills, passionate about cruising and familiar with a variety of luxury air and land products. Dedicated, flexible and willing to take initiative, you are a great team player who can easily communicate and interact with your customers and colleagues.

2 years experience in cruise sales, retail preferred
Excellent English, both written and oral
Solid organisational skills
Strong attention to detail

To be considered for this opportunity please forward your CV and cover letter stating briefly:
Please forward your cover letter (outlining experience working in the retail travel environment and any experience working towards targets/KPIs) and resume now via the link below.

To apply, please email to: [email protected]

Reward Travel Team Manager

FirstClass.com.au is establishing a new brand PointsAdvisor to help our clients using reward points for predominantly first and business class flights.

The Role
We are seeking a Travel Team Manager to lead a new brand of First Class Travel Team to assist our first and business class clients to book redemption flights with airlines or other luxury travel partners.

Benefits

- Be part of a dedicated, fun, caring and passionate team in building a startup venture
- Excellent salary and bonus package with unlimited earning capacity
- Excellent opportunities for career advancement
- Ongoing training and professional development opportunities
- A dynamic, technologically advanced company that embraces new challenges and is constantly aligned with the latest innovations
Skills and Experience
- - Minimum of 12 months experience managing a travel team
  - Strong time management and deadline prioritisation ability
  - Demonstrated experience in sales and working towards targets/KPIs
  - Experience with airline loyalty programs and redeeming flights
  - Strong numerical and analytical skills
  - Exceptional written, verbal and interpersonal communication skills
To be considered for this amazing opportunity to be part of the First Class Group, please forward your CV and cover letter stating:
- - Three reasons why you are interested in this role
  - Three reasons why you should be hired
  - Three of your highest achievements
  - Your experience in retail travel or redemption flights (up to 50 words)

To apply, please email to: [email protected]

Marketing/Admin Assistant

Firstclass.com.au is a luxury travel agency specialising in first and business class flights, luxury holidays, six star cruising & extraordinary experiences to worldwide destinations.

About the Role

We are seeking a Marketing Assistant who is highly motivated, a fast learner with good attention to detail and excellent written and verbal English language skills.

You will be responsible for supporting the travel sales team with various tasks including website updates, eDM composition, designing flyers, video editing, social media, office admin, dispatching travel documentatons to clients.

Skills and Experience

Must be computer savvy and quick to pick up new tasks
Well-developed organisational and time management skills
Excellent listening skills with attention to detail and accuracy
Excellent written and verbal skills in English
The ability to problem-solve with excellent initiative
Dedication to work and a desire to constantly improve yourself
High work quality standard, excellence being your benchmark
Proficiency in design and video editing software

Desirable Qualities

Experience in WordPress admin
Experience in creating newsletters in Listmonk
Experience in Adobe InDesign, Photoshop, Premier
Basic HTML & CSS

Enthusiasm and going the extra mile will be highly prized as you take full ownership of tasks and operate in our dynamic environment.

What’s in it for you?

A dynamic environment which embraces new challenges and constant innovation
Working with a group of motivated, result-driven, fun-loving high achievers
Flexible working hours
Opportunities to explore the world in style
Large scope for career advancement in various fields of your choice
Access to further education in the field of marketing

How to Apply

To be considered for this fantastic opportunity to be part of the First Class team, please forward your cv and cover letter briefly addressing the questions below:

Why you are interested in this position?

What skills do you possess that would make you a good fit for this role?

Your favorite travel destination and why

APPLY NOW!

To apply, please email to: [email protected]

Frequent Flyer Points Advisors & Consultants

About Us

PointsAdvisor is the new division of FirstClass.com.au, which was established in 2003 and is now synonymous with Luxury Travel. We have grown to be Australia’s independent national award-winning premium travel agency that specializes in first and business class flights, six-star cruises, luxury holidays, and extraordinary experiences.

We are building a Points Advisor team to service Australia’s elite travellers using reward points for predominantly first and business class flights.

You will work predominantly at our Sydney CBD office, from May 2025.
Training will be done mostly in our Parramatta office till end of April. After initial training, working from home on some days is possible if you are able to complete most of your tasks without supervision.

Perks and Benefits

Be part of a dedicated, fun, caring & driven team
Excellent salary and bonus package with unlimited earning capacity
Opportunities to explore the world in style
Opportunities for career advancement
Ongoing training and professional development
A dynamic, technologically advanced company that embraces new challenges

The Role

We are seeking dedicated Points Advisors/Sales Consultants with a desire to excel, organising first/business class flights with reward points earned with airlines or credit cards, for discerning clientele from the first point of contact through to travel and beyond, with a focus on building an ongoing relationship.

Skills and Experience

Strong knowledge of airline loyalty programs
Experience in redeeming points for various airline redemption platforms
Excellent written, verbal and interpersonal communication skills
Exceptional customer service skills
Strong analytical and numerical skills
Strong time management and deadline prioritisation ability
Strong attention to detail
Ability to communicate effectively with customers to generate sales

Desirables

Experience in retail travel consulting, airfare consulting
Experience in GDS, Amadeus preferred

Apply

To be considered for this amazing opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:

Why you are interested in this role
Why we should hire you
Your experience in reward points redemption if any

We look forward to hearing from you!

Do not use a software to write your cover letter, they all look the same.

Not qualified, but know of someone who would be perfect for this job?

We offer generous referral incentives, from a free economy to first class ticket!
https://firstclass.com.au/consultant-referral-program/

Due to the high volume of applications, unfortunately, we will only respond to those who we believe could potentially match our criteria. We wish everyone the best in securing the right job opportunity.

To apply, please email to: [email protected]

Executive Assistant - Travel & Business Operations

FirstClass.com.au – Sydney CBD (Hybrid Option Available)
Full-time or Part-time (min. 4 days)

We’re on the lookout for a driven, highly efficient Executive Assistant to join our team at FirstClass.com.au, Australia’s leading luxury travel specialist.
This is your opportunity to step into a pivotal role supporting our CEO, while collaborating with our dynamic operations, sales, and marketing teams.

Whether you’re seeking full-time or flexible part-time work (minimum 4 days), you’ll start from our Sydney CBD office with the opportunity to transition into a hybrid work model after a qualifying period.

Your Key Responsibilities

Provide high-level administrative support to the CEO and operations team
Support the sales team in servicing first and business class travellers
Assist marketing with client engagement and product promotion
Coordinate with internal and external stakeholders
Help manage projects from planning through to completion
Anticipate the CEO’s needs, prioritise effectively, and ensure smooth daily operations

What You’ll Bring

2+ years travel consulting experience, ideally with airfares and premium cabins
Proficiency in Amadeus GDS
Outstanding organisational and time management skills
Excellent written and verbal communication skills
Keen eye for detail and accuracy
A standard of excellence in everything you do
Ability to work independently and thrive under pressure
High levels of integrity and discretion
Natural ability to build rapport with VIP clients, suppliers, and internal teams
Tech-savvy with strong competency across office tools
Positive, proactive mindset and a passion for premium service

Bonus Skills (Desirable)

Familiarity with VTO
Experience with Canva, Photoshop, Illustrator
Knowledge of WordPress or web administration
A love of travel and global experience

What’s In It For You

Competitive salary + performance-based bonuses
Significant room for professional growth and career progression
Work with a passionate, experienced, and supportive team
Join a forward-thinking, well-established luxury travel brand
Travel perks – explore the world in style
Immediate start

How to Apply

To be considered for this exciting opportunity, please submit your CV along with a cover letter addressing the following:

Why are you interested in this role?

Why would you make an excellent Executive Assistant?

A key achievement in a past support role (in 50 words or less)

We’re excited to hear from you!

Applicants must have full working rights in Australia. Due to high demand, only shortlisted candidates will be contacted.

Know someone perfect for this role?

Refer them through our generous Consultant Referral Program – rewards include a free economy to first class ticket!

To apply, please email to: [email protected]

After Hours International Airfare Consultants

After-Hours Airfare Specialist | Luxury Travel Sydney CBD Training | Hybrid & Remote Options

FirstClass.com.au is a specialist luxury agency. We are seeking a highly technical Airfare Specialist to handle our after-hours enquiries, emergency support, and airfare product maintenance.

The Roadmap to Remote: We prioritize high standards. This role follows a structured path to autonomy:

Initial Phase: Full-time training in our Sydney CBD office to master our systems and process.
Intermediate Phase: Transition to weekly/fortnightly office attendance once proficient.
Advanced Phase: Ongoing training as required, moving toward a hybrid/remote work structure.

The Role:

Emergency Response: Act as the primary point of contact for after-hours flight changes, cancellations, and urgent re-routing.
Strategic Consulting: Service high-end luxury product requests and premium airfare enquiries.
Team Support: Assist our daytime team with quotes and support tasks.
Airfare Administration: Utilize “quiet" periods to assist with airfare management, database tasks, and product maintenance.

You Are:

An Amadeus Expert: You know your way around a GDS. Manual reissues and complex fare rules are second nature to you, especially for international First and Business Class fares.
A Resourceful Problem Solver: You are a creative, quick thinker who stays calm under pressure. You don’t just see a “cancelled" flight; you find the alternative path before the client even calls.
Meticulously Detail-Oriented: In luxury travel, the small things matter. You take pride in precision and error-free work.
Client-Centric & Solution-Focused: You genuinely care for the customer. Your goal is to find the best possible solution at the most competitive cost, ensuring the client feels valued and protected.
Sydney Based: You must be able to commute to our Sydney CBD office for initial training and ongoing catch-ups.
Experienced: Minimum 2+ years in flight reservations and 3+ years in high-level customer service.
Accountable: You thrive in an environment of direct communication and high professional standards.

What We Offer:

Security: A permanent role (4+ days) with a growing luxury brand.
Innovation: Work with our proprietary air, hotel, and points-availability engines.
Growth: Ongoing training and professional development in a tech-forward environment.

To Apply:
To seize this opportunity, please submit your CV and a cover letter briefly addressing the following (max 50 words each):

Why are you interested in this role?

What makes you an airfare specialist?

On a scale of 1–10, how does your manager rate your performance in high-pressure emergency situations and why?

All applicants must have full Australian working rights and a long-term visa.

Due to the volume of applications, we will only contact short-listed candidates.

Apply Now Through Seek >

Know someone perfect for this role?

Refer them through our generous Consultant Referral Program – rewards include a free economy to first class ticket!
https://firstclass.com.au/consultant-referral-program/

Travel Product Coordinator at First Class Travel

Embrace an incredible opportunity to join one of Australia’s most prestigious travel brands – FirstClass.com.au, which was established in 2003 and is now synonymous with Luxury Travel. We have grown to be Australia’s leading independent premium travel agency, specialising in first and business class flights, six-star cruises, luxury holidays, and extraordinary experiences.

Immediate positions available

You will be based in our Sydney CBD office. Once you’ve demonstrated success in the role, hybrid or remote work options may be considered.

The Role
We are looking for a competent, dedicated and well-organised Product Coordinator to load and manage product updates — predominantly airfares, plus packages, and cruises in WordPress (training provided). You will also be supporting the marketing team.

Skills & Experience:

Travel industry experience, especially knowledge in airfares
Excellent grasp of the English language
Fine attention to detail
Superb organisational skills

Preferred Skills:

Previous experience in a similar role, in the travel industry
Experience with WordPress
Experience with Photoshop
Basic HTML knowledge

Why Join FirstClass.com.au?
Open communication with management and the travel team
Training in WordPress content management
Luxury travel perks & opportunities to explore the world in style
Career growth opportunities
Be part of a fun, caring & passionate team
Ongoing training and professional development
Work with a dynamic, technology-driven company

️ Full-time or part-time employment, minimum 30 hours per week

To apply:

You must be an Australian Permanent Resident with working rights to apply for this position.

To be considered for this exciting opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:

Your previous experience in the travel industry, particularly with airfares, product loading, or coordination
Any previous GDS/CRS system experience
Why are you interested in this role and why we should hire you

Due to the high volume of applications, unfortunately, we will only respond to those who meet or potentially meet our criteria. We wish everyone the best in securing the right job opportunity.

To apply, please email to: [email protected]

Branch Manager

The Company
FirstClass.com.au is a reputable, award-winning, luxury travel agency established in 2003. We cater for high-end, discerning travellers creating worldwide, tailor-made holiday itineraries and leisure holiday packages.

Skills & Experience:

Proven experience leading a team preferably in the Travel Industry
Highly experienced in retail travel consulting for minimum 2 years
Passionate about travel and providing high-end service to luxury travellers
Highly motivated and result-driven
Well-organised, efficient, with meticulous attention to details
Proficient in the English language both written and oral
Experienced in luxury travel and dealing with business and first class travellers an advantage, but willingness to learn and strive to master what is required is paramount
Proven record of excellent sales skills and working towards targets/KPIs
GDS experience.

We Provide:

Support and guidance from senior management
Training in managing a sales team to achieve sales targets
Training in luxury travel products
A dynamic, technologically advanced company that embraces new challenges and is constantly aligned with the latest innovations

Why join First Class?

Excellent salary and bonus package with unlimited earning capacity
Be part of a dedicated, fun, caring and passionate workplace
Explore the world in style
Excellent opportunities for career advancement

To be considered for this opportunity please forward your CV and cover letter stating briefly:

Why you are interested in this position
Why you should be hired for this position
Your experience in retail travel (up to 50 words)
Three of your highest achievements

We look forward to hearing from you!

To apply, please email to: [email protected]

Accounts and Office Assistant

The Company

Embrace an incredible opportunity to join one of Australia’s most prestigious travel brands. FirstClass.com.au, which was established in 2003, is synonymous with luxury travel. We have grown to be Australia’s leading independent premium travel agency specialising in first and business class flights, six-star cruises, luxury holidays, and extraordinary experiences.

Job Description

We are seeking a motivated, well organized Accounts / Office Assistant to join our team. Working out of our Sydney CBD office, you will support our daily financial operations and work closely with our travel consulting team.

This is a fast-paced environment that requires someone who is naturally proactive, possesses great practical logic, and has a sharp eye for detail. While you will be fully trained in our specific travel systems, we require a solid foundational understanding of basic bookkeeping principles.

You will also be supporting the travel sales team with various tasks including website updates, office admin, dispatching travel documentatons to clients.

This role is not suitable for students.

Responsibilities

Assisting with accounts payable and accounts receivable
Entering and maintaining immaculate financial data
Preparing and issuing client invoices
Conducting bank reconciliations and supporting weekly financial reporting
Assisting with payroll processing
Coordinating with travel suppliers
Supporting consultants with travel-related financial requirements
General office administrative support including but not limited to organising travel documentation for clients, sales support, CRM updates, rosters, ordering office supplies.

Skills and Experience

1–2 years of practical experience in an office administration, accounts role is highly preferred.
Highly computer-savvy with the ability to grasp new software quickly
Flawless attention to detail and numerical accuracy
Strong analytical, logical, and problem-solving skills
Excellent written and verbal English communication skills
High initiative, a proactive attitude, and the ability to work independently
Well-developed organisational and time management skills
High standards of work quality with a desire for continuous improvement
Proficiency in Microsoft Office, particularly Excel

What’s in it for you?

A dynamic workplace that embraces innovation, tech, and growth.
Professional development and hands-on experience in MYOB and specialized travel payroll systems.
Opportunity to work with a highly motivated, result-driven, and supportive team
Strong career advancement opportunities across multiple business areas
Travel industry perks
Hybrid work options in the future, once training is completed and minimal supervision is required

To Apply

To be considered for this exceptional opportunity, please forward your resume and a cover letter addressing the following four questions:

Why are you interested in this role? (Maximum 50 words)

Why should we hire you? (Maximum 50 words)

On a scale of 1 to 10, how would your current manager rate your performance, and what is the one specific trait stopping them from giving you a 10.

What is your expected annual base salary?

We look forward to hearing from you!

Applicants must have full, unrestricted working rights in Australia.

To apply, please email to: [email protected]

Full Stack Web Developer

Job Description

We have on going maintenance and development on FirstClass.com.au and FirstClass.Travel, plus several exciting startup projects in the pipeline. We’re looking for a strong full stack developer with solid PHP, Next.js and data skills, who’s equally comfortable working in WordPress, Next.js and CodeIgniter when needed but brings much more to the table.

You’ll be responsible for ongoing maintenance and feature development across multiple websites, while also contributing to new startup projects from the ground up.

Technical Requirements

Strong PHP skills with solid experience in CodeIgniter
Proficient in MySQL and MongoDB
Hands-on experience with Node.js and REST APIs
Experienced with AWS, CI/CD pipelines and GitHub
Strong experience with Next.js
WordPress and WooCommerce development including custom themes and plugins
Self-motivated, reliable and able to work independently across multiple projects

Other Requirements:

Fluent English speaker
Excellent communication skills
Full Australian working rights

Your Rewards:

Excellent salary and bonus package with unlimited earning capacity
Be Part of a Dedicated, Fun, Caring and Passionate Workplace
Excellent opportunities for career advancement

To be considered for this amazing opportunity to be part of the FirstClass group, please forward your CV and cover letter stating BRIEFLY:

Your general IT experience
Your latest projects and the part you were in charge of
Three of your highest achievements

We look forward to hearing from you!

To apply, please email to: [email protected]

Full Stack Web Developer (Intern)

Job Description

We have on going maintenance and development on FirstClass.com.au, plus several exciting startup projects in the pipeline. We’re looking for an enthusiastic and hungry full stack developer intern who is eager to learn and grow across a modern tech stack in a real-world commercial environment.

You’ll be supporting ongoing maintenance and feature development across multiple websites, while getting hands-on experience contributing to new startup projects from the ground up. This is a fantastic opportunity to work across APIs, integrations and back-end systems alongside an experienced team.

Technical Requirements

Some exposure to PHP and a willingness to learn CodeIgniter
Basic understanding of MySQL or MongoDB
Familiarity with Node.js and REST APIs
Awareness of AWS and GitHub
Some experience with Next.js
Exposure to WordPress and WooCommerce is a bonus
Basic HTML, CSS and JavaScript skills
Eagerness to learn, strong work ethic and ability to take direction

Other Requirements:

Fluent English speaker
Excellent communication skills
Full Australian working rights

You will:

Get training in your chosen field
Have open communication with the travel team and management
Work at a dynamic, technologically advanced company that embraces new challenges and constant innovation
Learn from a group of motivated, result-driven, fun-loving high achievers
Have large scope for career advancement in various fields of your choice

Please note that to be considered for this internship, you need to apply with a career hub at your university or intern agencies where paperwork is processed.

To be considered for this exciting opportunity to kick-start your career with the FirstClass group, please forward your CV and cover letter stating briefly:

Your general IT background and studies
Any personal, university or work projects you have built or contributed to
Three reasons why we should hire you
What you hope to learn and achieve from this internship

We look forward to hearing from you!

To apply, please email to: [email protected]

Junior Travel Consultant

The Company

Embrace this incredible opportunity to join one of Australia’s most prestigious travel brands – Firstclass.com.au, which was established in 2003 and is now synonymous with Luxury Travel. We specializes in first and business class flights, six-star cruises, luxury holidays, and extraordinary experiences.

Job Description

General office administration
Assisting consultants with arranging travel requirements
Sending out travel documentation
Updating our internal knowledge database
Handling customer inquiries via phone, email
Provide first class travel service

Skills

Minimum 6 months training in travel industry
Strong written and verbal communication skills
The ability to embrace new challenges
Motivated and results-driven
Dedicated, flexible and willing to take initiative
Excellent attention to detail
Strong organisational skills

What We Offer

Do you enjoy being part of a fun, caring, and passionate workplace? We can offer you this and more in an open and friendly environment where you will work with some of the best of Australia’s travel salespeople, suppliers and trade partners. Join us in our commitment to remain the top independent agency servicing the elite travellers in Australia.

You can expect to develop your skill-set as a junior salesperson and become a travel specialist, with support to grow personally and professionally in line with the company. We will also assist with achieving your TAFE qualifications if you choose to enroll.

To be considered for this amazing opportunity, please forward your resume with your latest school results and a cover letter detailing:
– Reasons why are you pursuing a retail travel consultant career
– Reasons why we should hire you as our junior Consultant
– Your best travel experiences if any (limit to 50 words)

We look forward to hearing from you!

To apply, please email to: [email protected]

Internship or Work Experience

Job Description
We offer internship or work experience in Accounting, Travel Consulting, Web Development, Web Content Management, Web Design, Web Marketing, Social Media Marketing. We could offer a position in a relevant field after completion with satisfactory performance.

You need to apply with a career hub at your university or intern agencies where paperwork is processed.

You Will

Get training in chosen field
Have open communication with the travel team and management
Work at a dynamic technologically advanced company which embraces new challenges and constant innovation
Learn from a group of motivated, result driven, fun loving high achievers
Have large scope for career advancement in various fields of your choice

To be considered for this amazing opportunity, please forward your cover letter stating BRIEFLY

Which role you need work experience or completing internship in
Why you are interested in this position
Why we should offer this to you
Your highest achievements, together with your resume

To apply, please email to: [email protected]

Reward Travel Team Manager

FirstClass.com.au is establishing a new brand PointsAdvisor to help our clients using reward points for predominantly first and business class flights.

Benefits

- Be part of a dedicated, fun, caring and passionate team in building a startup venture
- Excellent salary and bonus package with unlimited earning capacity
- Excellent opportunities for career advancement
- Ongoing training and professional development opportunities
- A dynamic, technologically advanced company that embraces new challenges and is constantly aligned with the latest innovations
Skills and Experience
- - Minimum of 12 months experience managing a travel team
  - Strong time management and deadline prioritisation ability
  - Demonstrated experience in sales and working towards targets/KPIs
  - Experience with airline loyalty programs and redeeming flights
  - Strong numerical and analytical skills
  - Exceptional written, verbal and interpersonal communication skills
To be considered for this amazing opportunity to be part of the First Class Group, please forward your CV and cover letter stating:
- - Three reasons why you are interested in this role
  - Three reasons why you should be hired
  - Three of your highest achievements
  - Your experience in retail travel or redemption flights (up to 50 words)

To apply, please email to: [email protected]

Apply Now

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Bonus Skills (Desirable)

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How to Apply

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Branch Manager

Accounts and Office Assistant

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Junior Travel Consultant

Internship or Work Experience

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