Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!
1.0 Job Summary
The Accounting Officer is responsible for providing accurate and timely accounts receivable, customer account administration and general finance support services across the business.
This hands-on role manages customer invoicing, cash allocations, collections, proof of delivery documentation, credit processing and account reconciliations, while supporting the wider Finance team with month-end activities and administrative accounting tasks. The role works closely with Customer Service, Sales, Operations and Logistics to ensure smooth financial and operational processes.
2.0 Key Responsibilities
1. Accounts Receivable
- Generate and distribute customer invoices accurately and in a timely manner.
- Process customer payments and allocate receipts to customer accounts.
- Reconcile customer accounts and resolve discrepancies.
- Monitor aged debtors and proactively follow up overdue accounts.
- Conduct collections activities in accordance with company credit policies.
- Prepare and distribute customer statements.
- Escalate unresolved debt issues as required.
- Maintain accurate customer account records and master data.
2. Credit Processing & Customer Account Support
- Review, process and reconcile customer credit requests.
- Investigate pricing, freight, delivery and invoice disputes.
- Liaise with Customer Service, Sales and Operations to resolve customer account queries.
- Verify supporting documentation for credit claims.
- Ensure all credits are approved in accordance with company procedures.
- Monitor credit trends and identify recurring issues for escalation.
3. Proof of Delivery Administration
- Obtain and maintain proof of delivery (POD) documentation from transport providers and warehouses.
- Provide PODs to customers upon request.
- Investigate missing deliveries and delivery disputes.
- Work with logistics providers and internal stakeholders to resolve delivery-related queries.
- Maintain accurate records of delivery documentation and customer correspondence.
- Support the timely resolution of claims relating to freight shortages or damaged goods.
4. Customer Invoicing & Administrative Support
- Prepare and process manual customer invoices as required.
- Assist with new customer account setup and maintenance.
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- Ensure customer pricing and account details are accurately maintained.
- Support customer rebate and promotional claim administration.
- Monitor shared finance inboxes and respond to customer enquiries.
- Prepare routine reports and maintain relevant records and filing systems.
5. General Accounting Support
- Perform bank reconciliations and cash receipt reconciliations.
- Assist with month-end close activities and reporting requirements.
- Support balance sheet reconciliations and preparation of supporting schedules.
- Process journals and adjustments as required.
- Assist with stocktake administration and reconciliation activities.
- Support audit requests by collating documentation and reports.
- Assist with maintaining finance procedures and internal controls.
6. Continuous Improvement
- Identify opportunities to improve finance and customer administration processes.
- Assist with system enhancements and process documentation.
- Maintain a strong focus on accuracy, customer service and process efficiency.
- Support ad hoc projects and other finance-related activities as required.
Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.
