In-Demand Retention specialist Jobs in Chatswood, Nsw

Customer Operations Specialist
Corporate Operation Services —Chatswood NSW
- From $70,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick Apply
Customer Operation Specialist
RZforex —Chatswood NSW
- Bilingual
- Microsoft Word
- Microsoft Excel
Customer Success Specialist
Standards Australia —Sydney NSW
- Full-time
- CRM software
- Management
- Microsoft Office
Quick Apply
23h
Wellbody Specialist
Wellbody Australia —Wentworth Point NSW
- $27.90 - $29.00 an hour
- Part-time
- In-person
- Annual leave
- Professional development assistance
Quick Apply
Loyalty Leader
IKEA —Tempe NSW
- Full-time
- Communication skills
13d
Settlement Specialist
Commonwealth Bank —Sydney NSW
- Full-time
- Hybrid work
- Parental leave
21h
Information Specialist
Sydney Metro —Sydney NSW
- $141,678 - $158,677 a year
- Full-time
- Analysis skills
1d
Customer Success Manager - Financial Services
Interactive —Sydney NSW
- Full-time
- Financial services
Quick Apply
Client Relationship Manager
Link Group —Sydney NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Customer Experience Specialist
MealSuite —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- AI
- Disability insurance
- Health insurance
Quick Apply
Customer Success Specialist - Agent Solutions
Domain Group —Pyrmont NSW
- Hybrid work
- CRM software
- Presentation skills
- Parental leave
Service Delivery Manager - Optus
Cisco Systems —Sydney NSW
- Full-time
Senior Communications Specialist
Sonova Audiological Care —Sydney NSW
- Part-time
- Management
- Communication skills
- Parental leave
- Employee assistance program
Account Manager
INFUSEmedia —Sydney NSW
- Hybrid work
- Presentation skills
- Communication skills
- Time management
Quick Apply
Microsoft AI Workforce Specialist
Versent —Sydney NSW
- Full-time
- Sales
- AI
- Communication skills
Business Account Manager
Australia Post —Redfern NSW
- Full-time
- Salesforce
- Office
10d
Talent Acquisition Manager
Achieve Australia —Blenheim Road NSW
- Full-time
- Hybrid work
- Management
- Customer service
- Team management
- Annual leave
10d
CRM & Loyalty Specialist
BOODY AUSTRALIA PTY LIMITED —Surry Hills NSW
- Full-time
- Hybrid work
- CRM software
- Marketing
- Bachelor's degree
- Employee discount
Quick Apply
Customer Success Manager - Financial Services
Interactive Pty Ltd —Sydney NSW
- Financial services
Customer Success Manager, APAC
Oxford Economics —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- English
Quick Apply

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Customer Operations Specialist

Corporate Operation Services
Chatswood NSW

Quick Apply

Job Details

Full-time
From $70,000 a year

Benefits

Birthday leave
Company events

Qualifications

Bilingual
Microsoft Word
Mandarin
Microsoft Excel
Microsoft Outlook
Multilingual
Anti-money laundering
Microsoft Office
Finance
Bachelor's degree
Business Administration
Business
Accounting
Communication skills
Time management

Full Job Description

Customer Operations Specialist

About Us

We are a fast-growing fintech company specialising in cross-border payments, foreign exchange and global treasury solutions. Leveraging leading payment infrastructure, we help businesses and individuals manage international payments securely and efficiently through an integrated digital platform.

What We Offer

Competitive salary package+ superannuation
Birthday leave to celebrate your special day
Monthly team building activities and company social events
The opportunity to grow with a fast-expanding fintech company
A collaborative, supportive and inclusive team culture

About the Role:

Your primary responsibility is to help clients achieve their desired outcomes by delivering tailored payment solutions. As a proactive and customer-focused professional, you will build strong client relationships, resolve issues, and act as the key liaison between clients and internal teams. Your goal is to ensure a seamless customer experience while driving customer satisfaction, retention, and long-term success.

Customer onboarding & Compliance: Support the onboarding of new clients by facilitating a seamless onboarding experience and assisting with KYC/AML requirements, including collecting and reviewing customer documentation.
Payment Operations: Process domestic and international payments accurately and efficiently while supporting day-to day payment operations.
Customer Support: Respond to inbound and outbound customer enquiries via phone, email and online channels, providing timely and professional support.
Relationship Management: Build and maintain strong relationships with prospective and existing clients, ensuring an outstanding customer experience.
Customer Insights: Gather client feedback and identify opportunities to improve products, services and the overall customer experience.
Cross-functional Collaboration: Liaise with compliance, Business Analysts and other internal stakeholders to ensure customer needs are addressed and client feedback is incorporated into product and service improvements.

About You

Experience in the payments, FX, or fintech industry is highly regarded but not essential-we value a positive attitude and willingness to learn just as much.
Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple competing deadlines.
Excellent verbal and written communication skills, with the ability to engage customers clearly and confidently.
Bachelor’s degree in Finance, Business Administration, Commerce, or a related filed.
Proficiency in Microsoft Office, including Word, Excel and Outlook.
Bilingual proficiency in English and Mandarin is highly desirable.

Our Commitment

We are committed to fostering a diverse, inclusive and collaborative workplace where everyone feels valued, respected, and empowered to succeed. Guided by our core values of Client Driven.

We welcome applications from people of all backgrounds, experiences and perspectives.

If you are successful in securing a role with us, employment will be subject to satisfactory pre-employment screening. As a regulated financial services business, we are required to conduct appropriate background checks in accordance with our legal and regulatory obligations. These checks may include, but are not limited to, identity verification, employment and reference checks, criminal history checks, right-to-work verification, and other checks where required.

Job Type: Full-time

Pay: From $70,000.00 per year

Experience:

customer facing: 1 year (Preferred)

Language:

Mandarin (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

retention specialist jobs in chatswood, nsw

Customer Operations Specialist

Customer Operation Specialist

Customer Success Specialist

Wellbody Specialist

Loyalty Leader

Settlement Specialist

Information Specialist

Customer Success Manager - Financial Services

Client Relationship Manager

Customer Experience Specialist

Customer Success Specialist - Agent Solutions

Service Delivery Manager - Optus

Senior Communications Specialist

Account Manager

Microsoft AI Workforce Specialist

Business Account Manager

Talent Acquisition Manager

CRM & Loyalty Specialist

Customer Success Manager - Financial Services

Customer Success Manager, APAC

I want to receive the latest job alert for retention specialist in chatswood, nsw

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