In-Demand Call center manager Jobs in Carlton, Vic

Customer Service Manager - Expression of Interest
Contour Education —Melbourne VIC
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
Customer Success & Service Manager
Tes Global —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Leadership
Quick Apply
Customer Service Manager - Bentleigh
Contour Education —Bentleigh VIC
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
19h
Business Development Manager- Commercial Cleaning Company
H&P cleaning services —Melbourne VIC
- $50 - $60 an hour
- Urgently hiring
- Hybrid work
- Microsoft Excel
- Sales
- Business development
Quick Apply
7d
Call Centre Manager - Peter Alexander
Peter Alexander —Melbourne City Centre VIC
- Full-time
- Leadership
- Communication skills
- Time management
- Employee discount
7d
Loss Prevention Associates - VIC Central & West
TK Maxx —Taylors Lakes VIC
- Full-time
- Hospitality
- Customer service
- On-the-job training
- Employee assistance program
Air Logistics Customer Care Manager
Kuehne+Nagel —Melbourne VIC
- Microsoft Office
- Analysis skills
- Organisational skills
- Health insurance
- Parental leave
Customer Service Manager
Contour Education —Bentleigh VIC
- $75,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
13d
Customer Services Manager
Americold Logistics LLC —Laverton North VIC
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
9d
Air Logistics Customer Care Manager, Key Accounts
Kuehne+Nagel —Tullamarine VIC
- Customer service
- Leadership
- Health insurance
- Parental leave
6d
Social Media Manager
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Work from home
- Parental leave
Senior Workplace Investigations Manager
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- Manufacturing
- Leadership
Security and Compliance Manager (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CPR Certification
Quick Apply
Program Manager - Sales Enablement - Splunk
Cisco Systems —Melbourne VIC
- Full-time
- Microsoft Excel
- Sales
Contracts Manager – Data Centres and Mission Critical
Turner & Townsend —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Customer Service Manager - Chadstone
The Good Guys —Chadstone VIC
- Full-time
- Hybrid work
- Customer service
- Parental leave
- Employee assistance program
1h
Project Manager - Global Services | Melbourne
Schneider Electric —Melbourne VIC
- Full-time
- Hybrid work
- Annual leave
- Opportunities for advancement
Customer Service Manager
International Workplace Group plc —Abbotsford VIC
- Full-time
- Sales
- Commuter assistance
Data Center Area Manager, DCEO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- Senior Secondary Certificate of Education
- AWS
Quality Assurance Assistant
Cencora —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Customer Service Manager - Expression of Interest

Contour Education -
Melbourne VIC

Quick Apply

Job Details

Full-time
$85,000 a year

Benefits

Employee assistance program

Qualifications

Customer service
Senior Secondary Certificate of Education
Quality assurance
Education
Leadership

Full Job Description

By submitting your application, you are registering your interest for future opportunities. We do not have any current openings and will only contact you if a relevant position becomes available.

Be the ultimate custodian of the Contour Campus experience ️

Campus Leaders (Campus Managers) hold full ownership of their assigned campus, ensuring it operates with uncompromising excellence across every dimension of student, parent, and tutor experience. They lead and develop their campus service team, safeguard operational discipline, and drive continuous improvement so that their campus is a model of “The Contour Standard.”

This role is not only about managing day-to-day campus operations; it is about creating a living, breathing environment where students thrive, parents trust, and tutors excel.

Who We Are

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You Will Do

Campus Ownership: Take full accountability for the success of the campus, ensuring it is consistently safe, well-organised, and ready to deliver an elite experience every day.
Team Leadership & Development: Lead, coach, and develop the campus Service Team to become high-performing operators who consistently deliver excellence.
Experience Stewardship: Safeguard the entire on-campus student and parent journey (from the very first trial, to the hundredth Contour class) ensuring every touchpoint feels seamless, supportive, and delightful.
Operational Excellence: Oversee all core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, daily service operations across phone, email, and text) and ensure flawless execution through disciplined systems and standards.
Walk-In & Student Support Oversight: Ensure the team consistently provides clear, empathetic, and accurate support to walk-ins and students/parents before or after class, turning questions and doubts into moments of trust and confidence.
Trial Experience & Conversion: Oversee the trial experience end-to-end, from preparation and delivery of trial packs to ensuring every trial interaction (including on-the-spot bookings) is exceptional and maximises the likelihood of conversion.
Tutor Enablement: Build trusted relationships with tutors, ensuring their classroom environment, resources, and tech is always prepared and supported to the highest standard.
Workflow & Process Improvement: Identify gaps, inefficiencies, and opportunities for improvement, and embed solutions that elevate both campus efficiency and student experience.
Standards & Quality Assurance: Regularly audit campus operations, student experience touchpoints, and team performance to ensure uncompromising adherence to Contour standards.
Campus Representation: Act as the campus’s champion within Contour, communicating insights, escalating campus-specific issues, and upholding brand standards.
Crisis & Issue Management: Lead confidently in moments of disruption, ensuring quick resolution while protecting the student experience.

What You Will Bring

Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)
Team Leadership – Guides, supports, and develops service team.
On-Campus Commitment – Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run.
Communication – Clear, empathetic, and professional with students, families & team members.
Operational Discipline – Keeps systems, processes, and standards on track.
Problem Solving – Handles issues calmly and decisively.
Continuous Improvement – Always finding ways to work smarter and deliver better.
Energy & Presence – Brings positivity and sets the tone on campus.
Accountability – Owns outcomes and drives campus excellence.
Long-Term Mindset – Willing to grow with the team and brand.
Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff.

Why You Will Love It

The opportunity to own your campus and deliver the Contour standards of excellence
Autonomy and trust, your ideas and improvements will be heard and implemented
Close collaboration with senior leaders in a non-corporate, high-impact environment
Deeply meaningful work, supporting students and families through important moments
Opportunity for career development to progress as the organisation grows
Competitive salary ($85,000 AUD + super) plus flexibility, extra leave, EAP access, and lifestyle perks

How To Apply

If you’re excited about shaping the next generation of high achievers, express your interest by applying now with your CV.

Application Process

We will review submissions and reach out once new opportunities become available at your preferred campus.

Quick Apply

Refine Your Search

call center manager jobs in carlton, vic

Customer Service Manager - Expression of Interest

Customer Success & Service Manager

Customer Service Manager - Bentleigh

Business Development Manager- Commercial Cleaning Company

Call Centre Manager - Peter Alexander

Loss Prevention Associates - VIC Central & West

Air Logistics Customer Care Manager

Customer Service Manager

Customer Services Manager

Air Logistics Customer Care Manager, Key Accounts

Social Media Manager

Senior Workplace Investigations Manager

Security and Compliance Manager (Australia)

Program Manager - Sales Enablement - Splunk

Contracts Manager – Data Centres and Mission Critical

Customer Service Manager - Chadstone

Project Manager - Global Services | Melbourne

Customer Service Manager

Data Center Area Manager, DCEO

Quality Assurance Assistant

I want to receive the latest job alert for call center manager in carlton, vic

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