In-Demand Case manager Jobs in Canterbury Nsw

Customer Service Representative
King Living —Turrella NSW
- Full-time
- CRM software
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Quick Apply
Mobile Case Manager
EML —Sydney NSW
- Full-time
- Organisational skills
- Medical terminology
- Work from home
- Parental leave
Case Manager
EML —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Work from home
- Parental leave
Case Manager - Carer Gateway
The Benevolent Society —Hurstville NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Computer skills
- Communication skills
- Employee assistance program
9d
Case Manager
Gallagher Bassett —Sydney NSW
- Hybrid work
- Case management
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Health insurance
People & Culture Coordinator- APAC
3P Learning —Leichhardt NSW
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Recruiting
- Annual leave
Quick Apply
4d
Case Workers Blacktown
MacKillop Family Services —Blacktown NSW
- Experience working with children
- Bachelor's degree
- Social Work
- Parental leave
- Employee assistance program
Case Manager
Lifestyle Solutions —Sydney NSW
- Full-time
- Analysis skills
- Experience working with children
- Communication skills
- Paid training
- Employee discount
CTP Case Manager
EML —Sydney NSW
- Full-time
- Customer service
- Case management
- In-person
- Work from home
- Parental leave
Mobile Case Manager - NSW Workers Compensation
Gallagher Bassett —Sydney NSW
- Hybrid work
- Customer service
- Communication skills
- Employee stock purchase plan
- Health insurance
1d
Case Manager - Sydney
Lumiere Foundation —Sydney NSW
- $85,000 - $90,000 a year
- Full-time
- CPR Certification
- Experience working with children
- First Aid Certification
- Employee assistance program
Quick Apply
Case Manager
QBE —Parramatta NSW
- Full-time
- Hybrid work
- Case management
- Communication skills
4d
Communications Assistant, Australia
Institute for Energy Economics and Finan —Sydney NSW
- $74,568 - $89,988 a year
- Weekend availability
- CRM software
- Google Suite
- Writing skills
- Annual leave
- Parental leave
Quick Apply
Claims Manager
EML —Sydney NSW
- Full-time
- Remote
- Customer service
- Case management
- In-person
- Work from home
- Parental leave
Project Manager
TAFE NSW —South Sydney NSW
- $181,324 a year
- Temporary
- No degree
4d
Service and Warranty Manager
NEX Building Group —Norwest NSW
- Management
- Leadership
- Communication skills
- Health insurance
- Parental leave
Senior Case Manager
EML —Parramatta NSW
- Full-time
- Communication skills
- Work from home
- Parental leave
Content Manager
RELX —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Manager, Case Management
Qantas —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Organisational skills
- On-the-job training
- Parental leave
Quick Apply
1d
Senior Project Manager
SymphonyAI —Sydney NSW
- $170,000 - $200,000 a year
- Full-time
- Remote
- PMP
- AI
- Leadership

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Customer Service Representative

King Living -
Turrella NSW

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
On-site parking

Qualifications

CRM software
Customer service
Salesforce
AI
Communication skills

Full Job Description

Onsite barista, generous discounts, onsite parking & career pathways.
Own warranty cases end to end for an iconic Australian design brand.
Customer-focused role with AI-enabled tools and real problem-solving scope.

Be the customer's advocate — resolving complex issues with empathy, speed and ownership.

The King Difference

This is not just a customer service role where you follow a script and close a ticket.

This is a solutions-focused role where you own warranty and service cases end to end — navigating product issues, repairs and service challenges with a creative mindset and genuine accountability. You will use AI-enabled tools to work smarter, communicate transparently with customers throughout their journey, and deliver resolutions that reflect the premium King Living standard.

If you are a customer-first professional with strong problem-solving instincts and a genuine drive to make things right — this is the role for you.

What You Will Own

Warranty Resolution & Case Ownership
Own post-sale warranty and service enquiries from start to finish — troubleshooting concerns with a creative, solutions-focused mindset that balances process with a great customer experience.

Customer Communication & Coordination
Maintain transparent, timely communication throughout every case — managing expectations, setting service windows and coordinating internally to keep resolutions on track.

AI-Driven Support
Apply AI tools and automations to improve accuracy, turnaround and customer messaging — identifying opportunities to improve first-contact resolution.

Escalation & Operational Support
Identify high-risk or complex issues and escalate appropriately — maintaining strong product knowledge to advise customers accurately on care, materials and coverage.

Process & Improvement
Ensure resolutions align with quality standards and contribute to process improvements and knowledge base articles that make the team better over time.

Who You Are

You will likely come from a customer service, warranty or after-sales support role — ideally within furniture, retail or a service-based industry. What matters most is your empathy, your ownership mindset, and your commitment to resolving every case with care and speed.

You are a solutions-focused customer service professional who takes genuine pride in delivering great outcomes for customers.

Proven background in customer service, preferably in furniture, retail or service-based industries
Strong conflict resolution, de-escalation and communication skills
Familiarity with CRM platforms — Salesforce Customer 360 experience is an advantage
Understanding of warranties, consumer guarantees and product fault assessment
Comfortable using digital tools, AI-enabled systems and knowledge bases
Problem-solving mindset with a genuine focus on customer satisfaction
Strong product knowledge — or the curiosity and drive to build it quickly

AI at King Living

King Living is actively embracing AI across the business to remove friction, increase visibility and accelerate decision making. We are looking for people who are curious, open-minded and excited by the opportunity to use AI and emerging technologies to improve efficiency, automate repetitive tasks and create more time for creative thinking and innovation. You do not need to be an AI expert — but you should have the mindset and willingness to adopt new tools that help us move faster and work smarter.

Why People Join King Living — And Stay

An Iconic Australian Brand
Since 1977, King Living has redefined Australian furniture design. With operations across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand — you will be supporting customers of a genuinely global premium brand.

AI-Forward Environment
King Living actively embraces AI and emerging technologies — you will be equipped with the tools to work smarter and focus more on what matters most: the customer.

Career Growth
Clear pathways into Senior Warranty Specialist, Team Manager, Customer Service, and specialist enablement or quality roles.

Daily Perks
Freshly brewed coffee from our onsite barista — every day.

Convenience
Complimentary onsite parking at our Design & Support Centre, including EV charging facilities.

Generous Discounts
Employee and family & friends discounts on our full premium product range.

A Team That Backs You
A supportive, values-driven environment with paid parental leave, an EAP program and regular team events.

About King Living
King Living is a family-owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design. Everything we do is guided by four values: Passion. Integrity. Collaboration. Innovation. These are not words on a wall — they shape how we lead, create and grow.

Our hiring decisions are based not only on experience and skills, but on mindset, attitude and alignment with our values. King Living is an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.

Ready to champion King Living customers with empathy and expertise? We'd love to hear from you.

Quick Apply

Refine Your Search

case manager jobs in canterbury nsw

Customer Service Representative

Mobile Case Manager

Case Manager

Case Manager - Carer Gateway

Case Manager

People & Culture Coordinator- APAC

Case Workers Blacktown

Case Manager

CTP Case Manager

Mobile Case Manager - NSW Workers Compensation

Case Manager - Sydney

Case Manager

Communications Assistant, Australia

Claims Manager

Project Manager

Service and Warranty Manager

Senior Case Manager

Content Manager

Manager, Case Management

Senior Project Manager

I want to receive the latest job alert for case manager in canterbury nsw

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