In-Demand It analyst Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
14d
IT Talent Community - Multiple Opportunities
DXC Technology —Canberra ACT
- Full-time
- Agile
- In-person
- Communication skills
3d
Technical Business Analyst
Gridsight —Canberra ACT
- Full-time
- Data analysis skills
- SQL
- AI
Quick Apply
2027 DXC Technology Graduate Program Australia
DXC Technology —Canberra ACT
- Full-time
- In-person
- AI
Junior Security Operations Analyst
Leidos —Harman ACT
- 12 hour shift
- In-person
- Annual leave
6d
Help Desk Engineer
Leidos —Canberra ACT
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
Senior Test Analyst
CSIRO —Canberra ACT
- $118,102 - $127,808 a year
- Part-time
- No degree
- Agile
- Leadership
9d
TPB IT Business Analyst - EL 1
Australian Taxation Office —Canberra ACT
- $129,551 - $141,239 a year
7d
Business Analyst
Leidos —Canberra ACT
- Full-time
- Agile
- Communication skills
- Annual leave
Desktop Engineer - Canberra
NTT —Canberra ACT
- Urgently hiring
- Customer service
- Communication skills
Quick Apply
Service Desk Analyst (Technical Support Administrator)
Leidos —Canberra ACT
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Annual leave
Cyber Security Analyst
Teamified —Canberra ACT
- Full-time
- Hybrid work
- Analysis skills
- Scripting
- AI
Quick Apply
3d
Cyber Security – Multiple Roles (APS5-APS6), Chief Information Officer
Department of Industry, Science, Energy & Resources —Canberra ACT
- $89,576 - $111,701 a year
- AI
- Communication skills
3d
Security Analyst
Northrop Grumman —Symonston ACT
- Parental leave
- Employee assistance program
Technology and Operations Centre Referrals
Accenture —Canberra ACT
- Full-time
- On-the-job training
- Parental leave
Business Improvement Analyst - Fixed Term
Datacom —Canberra ACT
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Parental leave
- Employee discount
Quick Apply
SOC Analyst
BeyondTrust —Canberra ACT
- On call
- Remote
- Management
- Master's degree
- Scripting
Quick Apply
Threat Intelligence and Threat Hunting Lead - Security Operations Centre
EY —Canberra ACT
- Recruiting
- Leadership
- Communication skills
- Parental leave
Service Desk Analyst
Leidos —Canberra ACT
- Full-time
- AI
- Leadership
- Communication skills
- Annual leave
6d
Associate Software Analyst - Enterprise Services (APS 5)
Royal Australian Mint —Deakin ACT
- $89,664 - $96,829 a year
- Full-time
- POS
- APIs
11d

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
14 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

it analyst jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

IT Talent Community - Multiple Opportunities

Technical Business Analyst

2027 DXC Technology Graduate Program Australia

Junior Security Operations Analyst

Help Desk Engineer

Senior Test Analyst

TPB IT Business Analyst - EL 1

Business Analyst

Desktop Engineer - Canberra

Service Desk Analyst (Technical Support Administrator)

Cyber Security Analyst

Cyber Security – Multiple Roles (APS5-APS6), Chief Information Officer

Security Analyst

Technology and Operations Centre Referrals

Business Improvement Analyst - Fixed Term

SOC Analyst

Threat Intelligence and Threat Hunting Lead - Security Operations Centre

Service Desk Analyst

Associate Software Analyst - Enterprise Services (APS 5)

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