In-Demand Support manager Jobs in Burwood East Vic

Senior Project and Support Manager
VitalHub AU NZ —Melbourne VIC
- $97,000 - $180,000 a year
- Full-time
- Hybrid work
- Master's degree
- Budgeting
- Communication skills
Quick Apply
9d
Area Manager
ALDI Stores —Dandenong VIC
- $154,500 - $205,800 a year
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
- Health insurance
- Parental leave
Quick Apply
12d
Shift Leader - including Overnights.
Guzman y Gomez —Dandenong North VIC
- Full-time
- Supervising experience
- Leadership
- Employee assistance program
Quick Apply
Area Manager
Sebastian Property Services —Melbourne VIC
- $90,000 - $100,000 a year
- Full-time
- Organisational skills
- Budgeting
- In-person
Quick Apply
Office Manager
Ominta FM Commercial —Endeavour Hills VIC
- $93,500.04 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick Apply
3d
Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Management
- Team management
- Leadership
14d
Team Leader
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Recruiting
4d
OSHC / Childcare - Coordinator (Director of Service)
TeamKids —Canterbury VIC
- Part-time
- Work from home
- Parental leave
10d
Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
NEW STORE Sports Direct Assistant Store Manager - Dandenong
Sports Direct —Dandenong VIC
- Full-time
- Merchandising
- Health insurance
- Gym membership
Quick Apply
Flyer Distribution Operations Manager
Home Crew —Melbourne VIC
- $66,000 - $84,000 a year
- Full-time
- Management
- Recruiting
- Computer skills
- Travel reimbursement
Quick Apply
Manager, Court Practice - Ringwood
Corrections Victoria —Ringwood VIC
- $116,413 - $140,849 a year
- Full-time
- Experience working with children
- Case management
- Employee assistance program
21h
Office Manager
ST. ALi COFFEE —Port Melbourne VIC
- $75,000 - $85,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick Apply
Hotel Services Manager
Gian Hospitality —Melbourne VIC
- $85,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
Quick Apply
Senior Manager, Facilities Management
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Leadership
- Communication skills
4d
Brand Manager
PepsiCo —Knoxfield VIC
- Microsoft Office
- Analysis skills
- Communication skills
1d
Procurement Manager
C Kon Holding Pty Ltd —Box Hill South VIC
- $135,000 - $145,000 a year
- Full-time
- In-person
- Leadership
Quick Apply
2d
In-Store Visual Merchandiser - rebel Doncaster
Rebel —Doncaster VIC
- Weekend availability
- Merchandising
- Leadership
- Communication skills
- Parental leave
Quick Apply
Project Manager
Syntro Health —Richmond VIC
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick Apply
4d
Senior Case Manager
Prestige Inhome Care —Moorabbin VIC
- Full-time
- Office
- Case management
- Organisational skills
- Employee assistance program
Quick Apply
21h

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Senior Project and Support Manager

VitalHub AU NZ
Melbourne VIC

Quick Apply

Job Details

Full-time
$97,000 - $180,000 a year
9 days ago

Qualifications

NetSuite
Master's degree
Budgeting
Communication skills
PRINCE2 Certification

Full Job Description

Role Purpose

The Senior Project Manager & Support Manager will be responsible for the successful delivery of complex healthcare technology projects whilst overseeing Business-as-Usual (BAU) customer support services.

The role combines project delivery, customer relationship management, service oversight, operational leadership, and continuous improvement to ensure both project and support functions operate effectively and deliver exceptional outcomes for clients.

The postholder will act as a senior point of contact for customers, internal teams, and key stakeholders, ensuring projects are delivered on time, within scope, and within budget whilst maintaining high levels of customer satisfaction across ongoing support services.

As the organisation continues to grow, the successful candidate will demonstrate the leadership capability to help develop and shape future project management and support teams, contributing to the continued evolution of the Project Management Office (PMO).

Key Responsibilities

Project Delivery

Lead and manage multiple healthcare technology implementation projects simultaneously.
Develop detailed project plans, schedules, milestones, and resource requirements.
Ensure projects are delivered on time, within scope, within budget, and to agreed quality standards.
Coordinate internal resources and third-party suppliers to ensure successful project delivery.
Monitor project progress and proactively address risks, issues, dependencies, and delays.
Manage project scope, change requests, and stakeholder expectations throughout the project lifecycle.
Facilitate effective communication between customers, project teams, and senior stakeholders.
Produce and maintain comprehensive project documentation, plans, reports, and governance records.
Conduct project reviews and lessons learned activities to support continuous improvement.
Measure project performance using appropriate systems, tools, and reporting mechanisms.

Customer Support & Service Management

Oversee Business-as-Usual (BAU) customer support services for existing customers.
Act as an escalation point for customer issues, incidents, and service concerns.
Monitor service performance and customer satisfaction, ensuring service levels are maintained.
Work closely with support, implementation, development, and integration teams to resolve customer issues efficiently.
Identify opportunities to improve support processes, customer experience, and service delivery.
Build and maintain strong customer relationships, acting as a trusted advisor where appropriate.
Ensure customer issues are managed professionally and resolved within agreed timescales.

Financial & Resource Management

Support the Head of Project Management with project financial management and reporting.
Monitor project budgets, resource allocation, planned hours, and actual utilisation.
Ensure project profitability is maintained through effective resource and budget management.
Support revenue recognition activities and professional services reporting.
Assist with forecasting resource requirements across project and support activities.

Governance, Risk & Quality

Maintain project governance standards and PMO best practices.
Proactively identify, assess, manage, and mitigate project and operational risks.
Maintain risk, issue, decision, and action logs.
Ensure all deliverables meet agreed quality standards, customer expectations, and regulatory requirements.
Escalate significant risks, issues, and concerns to senior management where appropriate.
Support the development and continuous improvement of project management and support processes.

Leadership & Stakeholder Management

Act as the primary point of contact for project and support-related matters.
Build strong working relationships with customers, suppliers, and internal stakeholders.
Provide clear and timely updates to customers and senior management.
Prepare and deliver project status reports, performance updates, and executive-level presentations.
Demonstrate leadership capabilities and contribute to the future development of project management and support teams as the organisation grows.
Mentor and support colleagues, promoting collaboration, knowledge sharing, and continuous improvement.

Essential Requirements

MSc in Project Management, Business Management, Healthcare Informatics, or a related discipline.
PRINCE2 Practitioner qualification.
Demonstrable experience working with the In Touch with Health platform, including implementation, configuration, project delivery, customer engagement, and operational support.
Proven experience delivering complex healthcare technology projects.
Experience managing Business-as-Usual (BAU) customer support services.
Strong understanding of project management methodologies, governance frameworks, and best practices.
Excellent stakeholder management skills with experience engaging customers, suppliers, and senior leadership teams.
Experience managing project budgets, resource allocation, financial reporting, and project governance.
Strong risk, issue, dependency, and change management experience.
Excellent communication, presentation, and reporting skills.
Ability to manage multiple competing priorities within a fast-paced environment.
Strong problem-solving and decision-making abilities.
Ability to work independently within a fully remote environment.

Desirable Requirements

Experience using NetSuite, Ruddr, or equivalent project and professional services management tools.
Experience working within NHS, private healthcare, or healthcare software environments.
Experience supporting software implementation, integration, and digital transformation projects.
Experience establishing or developing project management and support functions within a growing organisation.
Demonstrable leadership potential with the ability to build and manage teams in the future.

Pay: $97,000.00 – $180,000.00 per year

Work Location: Hybrid remote in Melbourne VIC 3000

Quick Apply

Refine Your Search

support manager jobs in burwood east vic

Senior Project and Support Manager

Area Manager

Shift Leader - including Overnights.

Area Manager

Office Manager

Manager

Team Leader

OSHC / Childcare - Coordinator (Director of Service)

Hotel Service Manager

NEW STORE Sports Direct Assistant Store Manager - Dandenong

Flyer Distribution Operations Manager

Manager, Court Practice - Ringwood

Office Manager

Hotel Services Manager

Senior Manager, Facilities Management

Brand Manager

Procurement Manager

In-Store Visual Merchandiser - rebel Doncaster

Project Manager

Senior Case Manager

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