IDEXX is seeking a motivated Veterinary Laboratory Assistant to join our Patient Service Management (PSM) team in our Brisbane laboratory. This permanent part-time opportunity (approximately 3 days per week) is ideal for someone who thrives in a fast-paced environment and enjoys combining laboratory processes, administration, and problem-solving. Working onsite alongside a collaborative team, you’ll play a key role in managing incoming samples, ensuring accuracy, and supporting diagnostic workflows that make a meaningful difference in animal health
You play a critical role in ensuring the smooth flow of samples and information through the laboratory, directly supporting accurate and timely diagnostic results. Your work enables veterinarians to make informed decisions and deliver better care for animals. By maintaining quality, solving problems, and supporting both internal teams and external clients, you help uphold the high standards IDEXX is known for while contributing to innovation in laboratory systems and processes.
You receive and distribute incoming samples (local and interstate) to the laboratory efficiently and accurately
You perform administrative checks, ensuring correct patient details and sample information
You identify discrepancies and proactively contact clients for clarification or resubmissions when required
You manage domestic and international sample send-outs and track their progress
You enter results and support data accuracy prior to pathologist release
You troubleshoot sample and workflow issues while supporting internal teams and customer queries
You collaborate closely with laboratory departments, customer service teams, and external clients
You contribute to a fast-paced environment by prioritising tasks and managing competing demands effectively
You participate in process improvements and support new system implementations, including contributing ideas and feedback on innovations such as laboratory information system rollouts
You have completed or are working towards a Diploma in Laboratory Technology or similar (preferred but not essential)
You bring strong organisational skills and the ability to prioritise, multitask, and manage competing demands
You thrive in fast-paced environments (experience in labs, hospitality, or high-volume admin roles is highly valued)
You demonstrate excellent attention to detail and accuracy in your work
You communicate clearly and effectively with both internal teams and external clients
You are adaptable, action-oriented, and able to solve problems quickly
You understand or are eager to learn laboratory workflows and quality standards (e.g. NATA, ISO)
You are flexible to work a rotating roster, typically 9:00am–5:00pm across 3 days per week, including occasional Saturdays
You enjoy collaborating within a positive, social, and team-focused environment
Meaningful work that directly impacts animal health and wellbeing
A supportive, collaborative, and high-performing team with a positive and social culture
Opportunities to contribute to new systems, innovation projects, and global initiatives
Exposure to a fast-paced, dynamic laboratory environment that builds valuable skills
Competitive compensation, annual bonus opportunities, and regular salary reviews
Career development in a global organisation that promotes from within
Wellbeing-focused benefits including wellness programs, fitness reimbursements, and volunteer days
Generous employee perks including $500 per year toward diagnostic testing for your pets
Paid parental leave and recognition programs celebrating your contributions
On-site role with convenient laboratory location and parking
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.
If you are passionate about making a difference and being rewarded for your efforts, please APPLY or contact the ANZ Talent Acquisition Team via [email protected] or visit https://careers.idexx.com/us/en/anz or https://www.idexx.com.au/en-au to learn more about IDEXX.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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