In-Demand Customer success manager Jobs in Braeside, Vic

Client Engagement Manager - Service Transition
ADP —Cremorne VIC
- Microsoft Word
- Microsoft Excel
- Customer service
7d
Onboarding Manager
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Organisational skills
- Café
- Communication skills
- Parental leave
Customer Success Associate
Siemens —Bayswater VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
Executive Assistant - Retail Operations South
Australia Post —Richmond VIC
- $108,110 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
5d
Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
Customer Service and Office Administration
Bruker —Braeside VIC
- Part-time
- ERP systems
- In-person
- Communication skills
10d
Learning and Development Lead - Technical
WISE Employment —Melbourne VIC
- Full-time
- Hybrid work
- Administrative experience
- AI
- Communication skills
12d
Client Success Manager
3001 DXC Technology Australia Pty Limited —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- No degree
6d
Customer Service Manager
Contour Education —Bentleigh East VIC
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
3d
Senior Customer Support Manager
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Customer service
- Café
- Analytics
- Parental leave
Customer Solutions Specialist (18-month Fixed Term Contract)
Miele —Scoresby VIC
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Employee assistance program
Customer Success Representative
Siemens —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
13d
Case Manager Relationships
Link Group —Docklands VIC
- Communication skills
- Parental leave
- Employee assistance program
7d
Senior Manager, Commercial Talent and EVP - Hybrid
Wesfarmers —Melbourne VIC
- Full-time
- Hybrid work
- Recruiting
- Leadership
- Parental leave
Customer Success Manager
Deposit Power —Melbourne VIC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
Senior Customer Success Manager
ABC Fitness —Richmond VIC
- Full-time
- CRM software
- Microsoft Excel
- English
- Dental insurance
- Annual leave
Quick Apply
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
Head of Enterprise Customer Success
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Work from home
- Parental leave
13d
Digital Mission Lead
Vocus —Melbourne VIC
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Parental leave
- Fuel discount
Quick Apply
11d
Sales and Operations Support
Compnow —Notting Hill VIC
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Quick Apply

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Client Engagement Manager - Service Transition

ADP -
Cremorne VIC

Apply Now

Job Details

7 days ago

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Certificate IV
ADP
Administrative experience
Analysis skills
Payroll
Computer skills
Diploma
Business
Time management
Analytics

Full Job Description

Position Title : Client Engagement Manager - Service Transition

Reporting Line : Managed Services Manager

Position Purpose : To lead the successful transition of clients from implementation into the Lyric Service model, ensuring operational readiness, service continuity, and a seamless client experience. As the key link between clients and internal teams, the role drives effective transition outcomes, mitigates risks, and establishes the foundation for long-term service success.

Key Responsibilities :

Client Relationship Management:

Act as the primary relationship owner during the first 90 days of a client's transition into Service, ensuring a smooth and successful handover from implementation
- Build strong client confidence, trust, and engagement throughout the onboarding and transition journey.
Provide proactive communication, operational visibility, and regular updates to clients, ensuring alignment between client expectations and Lyric's service delivery standards.
Collaborate with Implementation, Service, Enterprise Learning, GPT, Release Teams, and Client Success teams to assess and manage client impacts resulting from product releases and service changes.
Manage commercial aspects of the client relationship, including contract administration, renewals, additional business opportunities, commercial gestures, and claims management.
Serve as a trusted advisor and advocate for clients, ensuring concerns, risks, and opportunities are addressed effectively.
Contribute to client experience measures (Retention and Net Promotor Score) and business-related performance goals.

Delivering Lyric Excellence.

Risk and Issue Management - identify and resolve transition challenges before they impact service delivery.
Identify capability, knowledge, and training gaps that may impact service delivery quality and client outcomes.
Support knowledge sharing, capability development, and continuous learning across internal teams and clients.
Ensure operational readiness for new clients, services, products, and process changes entering the service environment and liaising back with Product Enablement, GPT, Lyric CoE and Implementation.
Partner closely with Lyric leaders to manage escalated client issues, service concerns, and providing client visibility.
Drive continuous improvement by identifying opportunities to enhance processes, product, service delivery, and improve client experiences and outcomes and liaising back with Product Enablement and GPT.
Duties may vary based on the operational needs of the business.

Experience :

Minimum 3+ years of Customer Service experience

- via multiple channels (self-service, phone, live chat support).
Strong customer service and stakeholder management skills
Strong knowledge of payroll practices and operations is essential
Demonstrated confidence in client conversations
Comprehensive understanding of current Australian and New Zealand payroll legislation.
Demonstrated ability to investigate issues and find solutions
Ability to identify opportunities through relationship-based conversations
Ability to manage multiple tasks effectively and timely
Strong analytical and problem-solving experience
Strong relationship building skills with a customer first mindset
Advanced computer skills including Microsoft Word and Excel.
Certifications / Qualifications Tertiary qualifications (Cert IV / Diploma/Degree within Business / Administration) is highly desirable.

Skills :

Effective Communication
Time Management
Process Improvement
Stakeholder Management
Risk & Compliance Management * Change Management
Ability to work independently or as part of a team
Attention to Detail

Key Stakeholders :

ADP Clients
Enterprise Learning
Client Success Team
Implementation Consultants
Product Enablement Team
Technical Support Consultants
APAC CoE (GPT - Product Development).

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Apply Now

Refine Your Search

customer success manager jobs in braeside, vic

Client Engagement Manager - Service Transition

Onboarding Manager

Customer Success Associate

Executive Assistant - Retail Operations South

Manager, Technical Support – ANZ

Customer Service and Office Administration

Learning and Development Lead - Technical

Client Success Manager

Customer Service Manager

Senior Customer Support Manager

Customer Solutions Specialist (18-month Fixed Term Contract)

Customer Success Representative

Case Manager Relationships

Senior Manager, Commercial Talent and EVP - Hybrid

Customer Success Manager

Senior Customer Success Manager

Entry Level Solar Sales Representative

Head of Enterprise Customer Success

Digital Mission Lead

Sales and Operations Support

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