In-Demand Technical services engineer Jobs in Berowra Heights Nsw

Technical Services Engineer
Zoll Medical Corporation —St Leonards NSW
- On call
- Management
- Engineering
- Microsoft Office
2027 DXC Technology Graduate Program Australia
DXC Technology —Macquarie Park NSW
- Full-time
- In-person
- AI
Senior Technical Engineer
Platinum Technology —Baulkham Hills NSW
- Full-time
- Azure
- Customer service
- Organisational skills
Quick Apply
8d
IT Roles - Expression of Interest
Platinum Technology —Norwest NSW
- Full-time
- Azure
Quick Apply
Associate Data Engineer
Craveable Brands —Chatswood NSW
- Full-time
- Hybrid work
- SQL
- Analysis skills
- APIs
- Parental leave
- Free food
Expression of Interest- Data Science
Wiq —Bella Vista NSW
- Full-time
- Computer Science
- Merchandising
- Engineering
Investigations Strategy Initiatives Lead
Woolworths Group —Bella Vista NSW
- Full-time
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- Data analysis skills
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Cloud Software Engineer
Greenstone Financial Services —Bella Vista NSW
- Full-time
- DevOps
- SQL
- AWS
Quick Apply
Graduate Engineer - Water Treatment
Enviropacific —Macquarie Park NSW
- Full-time
- Employee assistance program
- Referral program
IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Macquarie Park NSW
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
Senior Manager - Customer Support (Service Delivery)
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Bachelor's degree
Quick Apply
Engineering Manager - APAC
Solventum —North Ryde NSW
- Full-time
- Management
- Computer Science
- Engineering
Senior Embedded Linux Software Engineer – Edge AI & IoT
Schréder —Ryde NSW
- Full-time
- Hybrid work
- APIs
- AI
- Communication skills
Quick Apply
Advanced Technical Support Engineer - LV distribution and metering devices
Schneider Electric —Macquarie Park NSW
- Full-time
- Schematics
- Data analysis skills
- Electrical experience
Technical Services Administrator
Zoll Medical Corporation —St Leonards NSW
- Contract
- Microsoft Word
- CRM software
- Microsoft Excel
2d
Field Service Engineer, Level 2 - All IT Services
Lyra Technology Group —Brookvale NSW
- Full-time
- Azure
- Office
- Communication skills
- Travel reimbursement
Quick Apply
14d
Senior DevOps Engineer
Greenstone Financial Services —Bella Vista NSW
- Full-time
- DevOps
- AWS
- Financial services
- Travel reimbursement
- Free food
Quick Apply
Deployment Engineer
Downer Group —North Ryde NSW
- Full-time
- Organisational skills
- Construction experience
- Communication skills
Environmental Scientist / Engineer
Kleinfelder Australia Inc —Chatswood NSW
- Overtime
- Management
- Communication skills
- Annual leave
- Parental leave
Geotechnical Engineer / Engineering Geologist
Stantec —St Leonards NSW
- $260,000 a year
- Part-time
- AutoCAD
- Bachelor's degree
- Civil Engineering
- Work from home
- Employee assistance program
6d

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Technical Services Engineer

Zoll Medical Corporation -
St Leonards NSW

Apply Now

Job Details

Qualifications

Management
Engineering
Microsoft Office
Bachelor's degree
Organisational skills
Leadership
Communication skills

Full Job Description

Acute Care Technology

Zoll Medical is committed to delivering top-tier medical devices and solutions that help save lives. Our team is dedicated to providing outstanding service and support to customers in the healthcare sector, focusing on quality, innovation, and operational excellence.

ZOLL Medical is a global leader in medical devices and software solutions, committed to improving patient outcomes and advancing healthcare technology. Our innovative solutions serve emergency medical services, hospitals, and healthcare providers across the continuum of care. At ZOLL, we foster a collaborative and dynamic work environment that empowers employees to make a meaningful impact.

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Position Overview:

The Technical Services Engineer will ensure the effective execution of all technical service-related functions for ZOLL Medical products deployed across Australia and New Zealand. This role will focus on maintaining ZOLL devices, ensuring compliance with service level agreements, and maintaining high levels of customer satisfaction. This will be a Hybrid role covering Field Service and Depot repairs performing preventative maintenance, commissioning and breakdown repairs. Travel across Australia and New Zealand will be required.

Key Responsibilities:

Technical Support and Maintenance:

Conduct, and/or coordinate the repair, preventive maintenance of ZOLL medical devices to ensure operational efficiency and compliance with standards.
Travel across Australia & New Zealand at short notice
Promote and support ZOLL Service Agreements to achieve individual and territory revenue budgets
Ensure that service documentation is completed accurately and in a timely manner for all service activities, including repair logs and preventative maintenance records.
Manage customer and distributor relationships to achieve Customer Satisfaction Targets
Maintain correct spare part inventory levels and participate in quarterly stock stake.
Actively seek product and business improvement suggestions from our customers.

Maintain Product Return Register

Add details of reported faults to the returns register and email return reference and shipping instructions to customers.
Update entries in the returns register when servicing/repair work has been completed by the service team.
Enter fault details into the service module to create a Service Report
Organise loan units if required after booking equipment into the returns register.

Preventative Maintenance (PM) Schedule

Together with the ZOLL Service Admin team, plan and co-ordinate PMs to ensure 100% on-time PMs are conducted.
Co-ordinate with third party service provider to ensure PMs conducted on time.

Customer Engagement and Service Excellence:

Develop and maintain strong relationships with stakeholders, serving as the primary technical contact for ZOLL Medical
Proactively address and resolve any customer concerns or feedback in a manner that aligns with ZOLL standards for customer service excellence.
Conduct customer training sessions and educational workshops as needed to ensure end users are well-equipped to use and maintain ZOLL products safely and effectively.
Develop and maintain strong communication links with management and sales staff providing updated customer information to support future initiatives.

Compliance and Safety:

Ensure all technical services are delivered in compliance with applicable local and national regulations, industry standards, and company policies, including health and safety standards.
Lead continuous improvement initiatives to enhance service processes, reduce downtime, and maximize product performance.

Effective planning to ensure achieving of department revenue budget.

Qualifications and Experience:

Bachelor’s degree in biomedical engineering, Electronics, or a related technical discipline, or equivalent work experience.

Minimum of 5 years of experience in a technical service or support role within the medical device industry, with at least 2 years in a supervisory or leadership capacity.

Proven expertise in the maintenance and support of complex medical devices, with specific experience in defibrillators, monitors, or similar life- saving equipment being highly desirable.

Strong leadership and people management skills, with the ability to inspire and develop a team.

Exceptional troubleshooting, diagnostic, and problem-solving skills with a hands-on approach to technical issues.

Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.

Demonstrated ability to manage projects and resources effectively, with attention to detail and a commitment to meeting deadlines.

Familiarity with health and safety regulations and a commitment to ensuring a safe working environment.

Availability for on-call support and willingness to travel locally as needed for on-site service support.

Personal Attributes:

A collaborative and team-oriented mindset with excellent interpersonal skills.

Self-motivated, proactive, and able to work independently with minimal supervision.

Highly adaptable and resilient, with a strong commitment to excellence.

Ability to multitask and work effectively in a team environment.

Proficiency in Microsoft Office Suite and familiarity with inventory management systems.

Detail-oriented with strong organisational skills.

A customer-first mindset with a commitment to providing outstanding service.

Ability to handle pressure and adapt to a fast-paced environment.

Willingness to learn and take on diverse responsibilities within the team.

Strong Communication and interpersonal skills

Apply Now

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Zoll Medical is committed to delivering top-tier medical devices and solutions that help save lives. Our team is dedicated to providing outstanding service and support to customers in the healthcare sector, focusing on quality, innovation, and operational excellence.

Position Overview:

Key Responsibilities:

Technical Support and Maintenance:

Conduct, and/or coordinate the repair, preventive maintenance of ZOLL medical devices to ensure operational efficiency and compliance with standards.

Travel across Australia & New Zealand at short notice

Promote and support ZOLL Service Agreements to achieve individual and territory revenue budgets

Ensure that service documentation is completed accurately and in a timely manner for all service activities, including repair logs and preventative maintenance records.

Manage customer and distributor relationships to achieve Customer Satisfaction Targets

Maintain correct spare part inventory levels and participate in quarterly stock stake.

Actively seek product and business improvement suggestions from our customers.

Maintain Product Return Register

Add details of reported faults to the returns register and email return reference and shipping instructions to customers.

Update entries in the returns register when servicing/repair work has been completed by the service team.

Enter fault details into the service module to create a Service Report

Organise loan units if required after booking equipment into the returns register.

Preventative Maintenance (PM) Schedule

Together with the ZOLL Service Admin team, plan and co-ordinate PMs to ensure 100% on-time PMs are conducted.

Co-ordinate with third party service provider to ensure PMs conducted on time.

Customer Engagement and Service Excellence:

Develop and maintain strong relationships with stakeholders, serving as the primary technical contact for ZOLL Medical

Proactively address and resolve any customer concerns or feedback in a manner that aligns with ZOLL standards for customer service excellence.

Conduct customer training sessions and educational workshops as needed to ensure end users are well-equipped to use and maintain ZOLL products safely and effectively.

Develop and maintain strong communication links with management and sales staff providing updated customer information to support future initiatives.

Compliance and Safety:

Ensure all technical services are delivered in compliance with applicable local and national regulations, industry standards, and company policies, including health and safety standards.

Lead continuous improvement initiatives to enhance service processes, reduce downtime, and maximize product performance.

Effective planning to ensure achieving of department revenue budget.

Qualifications and Experience:

Personal Attributes:

Strong Communication and interpersonal skills