In-Demand Retention specialist Jobs in Adelaide, Sa

Customer Support Specialist
TeamViewer Germany GmbH —Adelaide SA
- Sales
- English
- Analysis skills
Quick Apply
14d
Information and Records Specialist
Australian Trade and Investment Commission (Austrade) —Greater Adelaide SA
- $121,755 - $136,267 a year
14d
Service Leader
Camp Australia —Plympton SA
- Part-time
- Childcare
- First Aid Certification
- Parental leave
- Employee assistance program
Account Executive / Broker Assistant
Knightcorp Insurance Brokers —Greater Adelaide SA
- Full-time
- Hybrid work
- Sales
- Customer service
- Office
Quick Apply
9d
Patient Contact Centre Consultant
Jones Radiology —Eastwood SA
- Overtime
- Customer service
- Parental leave
13d
ACRRM or RACGP - Rural Generalist Doctors
Mediix —Adelaide SA
- $364,134 - $617,205 a year
- Full-time
- Private practice
- Medicine
- Bachelor's degree
Quick Apply
Manager/ Senior Manager, Business Services
BDO —Greater Adelaide SA
- Full-time
- Leadership
- Health insurance
- On-the-job training
Field Service Engineer - SA
GE HEALTHCARE —Adelaide SA
- Full-time
- Customer service
- Communication skills
- Time management
- Parental leave
- Gym membership
Business Development Manager, SA/NT
Ingersoll Rand —Gepps Cross SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Centre Director - Relocation to Rockhampton, Queensland
Green Leaves Early Learning Centres —Glynde SA
- Full-time
- Supervising experience
- First Aid Certification
- Leadership
- Employee discount
Quick Apply
7d
Sonographer (WCH)
SA Health —Adelaide SA
- $108,347 - $116,216 a year
- Full-time
- Communication skills
Head Nuclear Medicine Technologist - PET
SA Health —Greater Adelaide SA
- $123,048 - $133,957 a year
- Full-time
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
6d

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Information and Records Specialist
Australian Trade and Investment Commission (Austrade) —Greater Adelaide SA
The successful candidate will be responsible for developing and implementing a strategic and operational framework for managing Austrade's information assets in…
$121,755 - $136,267 a year
14d
Research Project and Policy Officer
SA Health —Adelaide SA
Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to…
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Customer Support Specialist

TeamViewer Germany GmbH -
Adelaide SA

Quick Apply

Job Details

14 days ago

Qualifications

Sales support
Sales
English
Analysis skills
Communication skills

Full Job Description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Level 1 Customer Support Specialist, you will be the first point of contact for customers seeking help with technical or account-related queries. You’ll troubleshoot technical issues and guide customers toward effective solutions while delivering a positive, empathetic experience.

This role is ideal for someone who enjoys helping people, learning new technology, and would like to grow their career in a fast-paced SaaS environment.

Provide technical and accounting support via phone, chat, and ticketing system
Identify customer needs and offer tailored solutions to improve business efficiency
Troubleshoot basic technical issues using diagnostic tools and available resources
Resolve customer issues at first contact where possible, ensuring timely and accurate outcomes
Escalate complex cases to Level 2 Support following defined processes
Communicate clearly and professionally with customers across all channels
Follow established processes, SLAs, and communication standards
Contribute to internal documentation and knowledge articles when needed
Collaborate closely with teammates, Level 2 Support, Sales and Retention team

Requirements

2+ years of experience working in a customer facing role, providing support over the phone and by email
Native-level fluency in English, with strong written and verbal communication skills
Knowledge of operating systems and experience with at least two of the following: Windows, Mac OS X, Linux, iOS, Android
Ability to explain technical concepts to customers with varying technical backgrounds
Strong analytical and problem-solving mindset
Ability to multitask and work in a fast-paced support environment
Ability to learn quickly and adapt to new or updated software and processes

What we offer

Onsite Onboarding in our Adelaide office for an optimal start
Public transport friendly offices
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Quick Apply

Refine Your Search

retention specialist jobs in adelaide, sa

Customer Support Specialist

Information and Records Specialist

Service Leader

Account Executive / Broker Assistant

Patient Contact Centre Consultant

ACRRM or RACGP - Rural Generalist Doctors

Manager/ Senior Manager, Business Services

Field Service Engineer - SA

Business Development Manager, SA/NT

Centre Director - Relocation to Rockhampton, Queensland

Sonographer (WCH)

Head Nuclear Medicine Technologist - PET

More jobs to discover

I want to receive the latest job alert for retention specialist in adelaide, sa

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