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Recreation Facilities Supervisor

Gwydir Shire Council
Bingara NSW

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Job Details

Full-time

Qualifications

CPR Certification
Management
Confined Space Entry
Customer service
Certificate IV
Pool maintenance
Certificate III
Driver Licence
First Aid Certification
Leadership
Communication skills
Negotiation

Full Job Description

Position Description

Recreation Facilities Supervisor

Position Code

Classification/Grade/Band Commensurate with experience
Local Government (State) Award 2023

Reports to Sustainability, Land and Compliance
Manager

Location Bingara and Warialda

Content Manager Reference

Direct Reports 5 to 10

Budget (Operating and Capital expenditure) Nil

Overview of Gwydir Shire Council
Located on the Fossickers Way between the New England and Northwest regions of NSW,

the Gwydir Shire encompassing a diverse landscape that is both picturesque and

productive. With affordable housing, a strong sense of community and diverse leisure and

recreation activities, the Shire offers an idyllic and fulfilling lifestyle. Bingara and Warialda

are the main towns in the Shire.

The Gwydir Shire Council prides itself on being an award-winning organisation that supports

it community through the provision of high-quality services. Council offers employees a

rewarding career that allows staff to make a positive impact in the communities in which they

live; and provides exciting opportunities to explore and suture career avenues within the

organisation. Council strongly supports a flexible-family work environment.

Gwydir’s Vision
Councils vision is to be a recognised leader in Local Government through continuous

learning and sustainability. Council embraces this mantra by ensuring all staff have access

to training and education, to reach their full potential.

Gwydir’s Misson
To ensure that the Council’s long-term role is viable and sustainable by meeting the needs of

our residents in a responsible and caring way, attract sustainable development while

maintaining the traditional rural values, character, and culture of our people.

Child Safety Commitment Statement

Gwydir Shire Council is committed to the safety, wellbeing and empowerment of all children

and young people throughout the Shire, including Indigenous children, those from culturally

and linguistically diverse backgrounds and children and young with disabilities.

All Gwydir Shire Council staff, volunteers and other partners have a zero-tolerance approach

to any form of child abuse in both the physical, psychological, and online environments. We

support the rights of children and young people, and we will act immediately and accordingly

to ensure an environment is maintained where they feel safe, respected, valued, and always

empowered.

We know that being a leading child safe organisation is about more than having the right

policies and procedures in place. It requires conscious actions and proactive behaviours to

protect children from harm. It means creating a culture of safety that extends from

participation and education through to ensuring all members of our organisation feel safe

and secure in reporting inappropriate behaviour.

It is essential that everyone at Gwydir Shire Council understand the important

responsibilities they have in relation to child safety, and we are committed to educating our

elected members, employees, volunteers, contractors, consultants, other partners, and the

wider community in the regard.

We want children to have a voice and know that their views are listened to and respected

and that they are given opportunities to contribute. Together we can provide an environment

where children feel safe, respected, valued, and encouraged to reach their full potential.

Primary purpose of the position

The Recreational Facilities Supervisor is responsible for the safe, compliant, and efficient
operation of Council’s recreational facilities, including two unmanned community gyms
(year-round) and two seasonal aquatic facilities. The role ensures facilities are
well-maintained, customer-focused, and operated in accordance with Council policies, NSW
legislation, and industry standards. During the aquatic season, the position leads and
coordinates casual pool staff whilst overseeing the operational requirements of the
community gyms. During the off-season, the position contributes to pool and grounds
maintenance and provides operational support to other Council departments.

Department and Branch Description

Forming part of the Sustainability, Land, and Compliance Department, the Business and

Strategy Directorate, is responsible for planning, environment, business improvement,

records and information management, contract administration and economic development.

Key accountabilities
Within the area of responsibility, this role is required to:

Aquatic Facility Operations

Oversee daily operations of two pool facilities.

Maintain water quality, plant operations, and chemical management.

Ensure compliance with WHS, Royal Life Saving, and Council policies.

Manage cash handling, kiosk operations, and customer service as required.

Staff Supervision

Recruit, train, roster, and supervise casual and seasonal staff.

Lead a positive, safety-focused workplace culture.

Monitor staff performance and provide feedback.

Seasonal Workload & TIL Management

Work weekends and peak periods during the swimming season.

Accrue Time-in-Lieu (TIL) during busy periods.

Use TIL during the off-season, with overtime or additional leave as required.

Off-Season Responsibilities

Assist with winter pool maintenance and preparation for reopening.

Provide operational support to other Council teams, including:

o Water & Sewer

o Parks & Gardens

o Roads and Infrastructure

Participate in cross-department training and skill development.

Community Engagement

Promote pool programs, events, and community initiatives.

Maintain positive relationships with patrons, schools, and community groups.

Fitness Centre Operations (Year-Round)

Oversee daily operations of two unmanned gyms, ensuring cleanliness, safety, and

functionality.

Conduct inspections and report/repair maintenance or safety issues.

Monitor equipment condition and organise servicing or replacement.

Ensure compliance with WHS legislation and unmanned facility standards.

Maintain risk assessments, incident records, safety audits, and emergency

procedures.

Manage access systems, CCTV monitoring, and incident follow-up.

Oversee membership administration (sign-ups, renewals, cancellations, commercial

agreements).

Respond to customer enquiries and feedback.

Track facility usage and prepare operational reports.

Monitor expenditure and minor procurement in line with Council procedures.

Review and update operational procedures.

Prepare usage statistics and recommendations for service improvements.

All positions in Council involve multi-skilling and consequently the interchange of duties may

be required for the effective operation of the department. The duties described above are

indicative of the primary duties that a person appointed to the position would be expected to

perform and should not be regarded as the sole duties applicable to the position. Other

duties may be assigned in accordance with skills, experience, and training.

Selection Criteria

Essential
• Class C Drivers Licence

Pool Lifeguard Certificate (or willingness to obtain)

Senior First Aid/CPR Certificate

Certificate III in Pool Operations (or willingness to obtain)

demonstrated ability to supervise staff, including rostering and performance support

strong customer service and communication skills

experience with basic facility maintenance, inspections, and contractor coordination

negotiation skills for managing behaviour issues with patrons
communication and interpersonal skills for dealing with staff and customers and

motivating a team

ability to maintain accurate records, reports, and compliance documentation.

ability to work flexibly across weekends and extended hours during the swimming

season

extensive knowledge of WHS, Royal Life Saving and other relevant compliance

obligations.

Desirable
• Certificate IV in Pool Operations

Aquatic management experience

Confined spaces certificate

Common requirements of the position

Willingness to have Council conduct a Criminal History Check.

Agree to undertake a medical assessment by Council’s nominated medical

practitioner if required and to be medically fit to undertake the full requirements of the
position.

Manage projects in accordance with corporate standards.

Willingness to work flexible hours to meet the requirements of the position.

Behaviour in accordance with Council’s policies and the Code of Conduct.
Report environment issues that may become evident when carrying out the position

duties.

Qualifications

Certificate III in Pool Operations

Capabilities for the position
The Local Government Capability Framework describes the core knowledge, skills and

abilities expressed as behaviours, which set out clear expectations about performance in

local government: “how we do things around here.” It builds on organisational values and

creates a common sense of purpose for elected members and all levels of the workforce.

The Local Government Capability Framework is available at http://capability.lgnsw.org.au

Below is the full list of capabilities and the level required for this position. The capabilities in

bold are the focus capabilities for this position. Refer to the next section for further

information about the focus capabilities.

Local Government Capability Framework

Capability Group Capability Name Level

Manage Self Highly Advanced

Display Resilience and Adaptability Advanced

Act with Integrity Advanced

Personal attributes Demonstrate Accountability Highly Advanced

Communicate and Engage Advanced

Community and Customer Focus Advanced

Work Collaboratively Advanced

Relationships Influence and Negotiate Advanced

Plan and Prioritise Adept

Think and Solve Problems Adept

Create and Innovate Adept

Results Deliver Results Advanced

Finance Advanced

Assets and Tools Advanced

Technology and Information Advanced

Resources Procurement and Contracts Adept

Manage and Develop People Advanced

Inspire Direction and Purpose Adept

Optimise Workforce Contribution Adept

Workforce Leadership
Lead and Manage Change Adept

Focus capabilities.
The focus capabilities for the position are those judged to be most important at the time of

recruiting to the position. That is, the ones that must be met at least at satisfactory level for a

candidate to be suitable for appointment.

Local Government Capability Framework

Group and capability Level Behavioural indicators

Personal Attributes Advanced • Models’ ethical behaviour and reinforces it in
others

Act with Integrity

Represents the organisation in an honest,

ethical, and professional way and sets an
example for others to follow

Promotes integrity, courage, and

professionalism inside and outside the
organisation

Monitors ethical practices, standards and

systems and reinforces their use

Proactively addresses ethical and people

issues before they magnify

Personal Attributes Highly Advanced • Acts in the public interest at all times

Is prepared to act and take ownership for

Demonstrate Accountability

difficult decisions

Supports and stands by people in the

organisation who have made an honest
mistake

Creates a climate in which people feel

supported to take responsibility for outcomes

Establishes effective governance systems to

ensure safe work practices and to mitigate
and manage organisational risks

Relationships Advanced • Demonstrates a thorough understanding of
the interests, needs, and diversity in the

Community and Customer Focus
community

Promotes a culture of quality customer service

Initiates and develops partnerships with

customers and the community to define and
evaluate service outcomes

Ensures that the customer is at the heart of

business process design

Makes improvements to management

systems, processes, and practices to improve
service delivery

Works towards social, environmental, and

economic sustainability in the
community/region

Relationships Advanced • Builds a culture of respect and understanding
across the organisation

Work Collaboratively

Facilitates collaboration across units and

recognises outcomes resulting from effective
collaboration between teams

Builds co-operation and overcomes barriers to

sharing across the organisation

Facilitates opportunities to develop joint

solutions with stakeholders across the region
and sector

Models’ inclusiveness and respect for diversity

in people, experiences, and backgrounds

Results Adept • Consults on and delivers team/unit goals and
plans, with clear performance measures

Plan and Prioritise

Takes into account organisational objectives

when setting and reviewing team priorities and
projects

Scopes and manages projects effectively,

including budgets, resources, and timelines

Manages risks effectively, minimising the

impacts of variances from project plans

Monitors progress, makes adjustments, and

evaluates outcomes to inform future planning

Results Advanced • Sets high standards and challenging goals for
self and others

Deliver Results

Delegates responsibility appropriately and

provides support

Defines what success looks like in

measurable terms

Uses own professional knowledge and the

expertise of others to drive results

Implements and oversees quality assurance

practices

Resources Advanced • Ensures the design/delivery of services is
within budget

Finance
• Explains the organisation's financial drivers to

others in plain language

Evaluates strategic business cases including

the relative cost benefits of direct provision or
purchase of services

Models the highest standards of financial

probity, demonstrating respect for public
monies and other resources

Promotes the role of sound financial

management and its impact on long term
financial sustainability

Seeks and applies specialist financial advice

to inform decisions

Workforce Leadership Advanced • Knows the individual strengths, weaknesses,
goals, and concerns of members of the team

Manage and Develop People
• Fosters high performance through effective

conversations and feedback and by providing
stretch opportunities

Identifies and develops talent across the

organisation

Coaches and mentors’ staff to foster

professional development and continuous
learning

Implements performance development

frameworks to align capability with the
organisation’s current and future priorities

Resolves team and individual performance

issues, including serious unsatisfactory
performance, in a timely and effective way

Prepared By Human Resources

Approved by General Manager July 2025

Date Approved/Reviewed July 2025

Version Number and Date Version 1 – July 2025

Apply Now

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