In-Demand Customer support & client services Jobs in West Melbourne, Vic

Office Administration Assistant
Clinic Maintenance Pty Ltd —Braeside VIC
- $52,880.00 - $59,880.70 a year
- Full-time
- Management
- Customer service
- Clinic
Quick Apply
Freight Air Cargo Examination Officer
ISS —Melbourne VIC
- Part-time
- On-the-job training
- Employee assistance program
Client Administration and Sales Support Officer
People First Healthcare —Essendon VIC
- $25 - $30 an hour
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
Contract Administrator
JDB Group Pty Ltd —Melbourne VIC
- Up to $85,000 a year
- Full-time
- Analysis skills
- No degree
- Computer skills
- Employee discount
Quick Apply
13d
Gym Sales Representative - Casual Hours - Food Sampling
Hive Direct Marketing Solutions Pty Ltd —Melbourne VIC
- $750 - $2,000 a week
- Part-time
- Sales
- Customer service
- English
- Professional development assistance
- Free food
Quick Apply
3d
Customer Service Officer
Criterion Industries —Epping VIC
- $60,000 - $70,000 a year
- Full-time
- Remote
- Customer service
- Business development
- Construction experience
- On-the-job training
- Employee assistance program
NDIS Participant Case Manager/Coordinator- Melbourne - Immediate Start!
LHR —Melbourne VIC
- $48 - $60 an hour
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Case Manager & Case Management Associate - Expression of Interest
Toll Group —Melbourne VIC
- Full-time
- Case management
- Communication skills
- Time management
Co-working Site Coordinator at CLIK Collective West Footscray
CLIK Collective —West Footscray VIC
- $56,000 - $58,500 a year
- Part-time
- Senior Secondary Certificate of Education
- In-person
Quick Apply
6d
Support Worker
The CareSide —Sunshine West VIC
- $43 an hour
- CPR Certification
- Office
- First Aid Certification
- Travel reimbursement
Quick Apply
5d
Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Store Team Member - Melbourne Central
Universal Store —Melbourne VIC
- Customer service
- Communication skills
Rostering & Administration Coordinator
ISS —Melbourne VIC
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quality Assurance Manager
Build Clean Holdings PTY LTD —Northcote VIC
- $75,000 - $85,000 a year
- Weekend availability
- Microsoft Office
- Organisational skills
- In-person
- Relocation assistance
Quick Apply
House Cleaner - Excellent Pay | Flexible Hours
Crystal Maids —Sunshine VIC
- $37 - $50 an hour
- Choose your own hours
- In-person
- Hotel experience
- Referral program
Quick Apply
13d
Administration Staff
LHR —Melbourne VIC
- $30 - $35 an hour
- Urgently hiring
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
Insurance & Claims Consultant
Link Group —Docklands VIC
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
Home Assessor
Auto & General Holdings —Sunshine VIC
- Organisational skills
- Communication skills
- Time management
- Parental leave
- Gym membership
Quick Apply
Desktop & Network Support
Rextechnologies pty. limited. —Melbourne VIC
- From $29.95 an hour
- Weekend availability
- Customer service
- Microsoft Office
Quick Apply
7d
Admissions Advisors (Temp Contract)
LCI Education —Collingwood VIC
- $75,000 - $80,000 a year
- Weekend availability
- CRM software
- Management
- Sales
Quick Apply

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customer support & client services jobs near west melbourne, vic

Office Administration Assistant

Clinic Maintenance Pty Ltd
Braeside VIC

Quick Apply

Job Details

Full-time
$52,880.00 - $59,880.70 a year

Qualifications

Management
Customer service
Bachelor's degree
Construction experience
Business
Communication skills

Full Job Description

About Clinic Maintenance

Clinic Maintenance is a Melbourne-based renovation and maintenance business delivering home renovation, commercial renovation, repair and maintenance services across Melbourne. The business promotes registered builders, detailed planning, transparent communication, strong workmanship and end-to-end project delivery across services such as bathroom renovations, kitchen renovations, full home renovations, commercial renovations, outdoor living spaces, garage conversions, laundry renovations and general maintenance.

About the Role

We are seeking a Management Consultant / Business Consultant to support the continued growth and operational maturity of Clinic Maintenance. The role will work closely with the business owner, project managers, trades, administration team and other stakeholders to review current operations and recommend practical improvements across sales, quoting, scheduling, project delivery, client communication, documentation, reporting and after-service support.

This role is suited to a structured business improvement professional who can analyse current workflows, identify operational gaps, prepare improvement recommendations and support the implementation of better systems, procedures and management controls across a growing project-based business.

Key Responsibilities

· Review current business operations across enquiry intake, site inspection, quoting, job scheduling, project delivery, client updates, invoicing, warranty and after-service support.

· Analyse existing workflows, job records, reports, client communication practices, templates, handover points and internal procedures.

· Identify business gaps, bottlenecks, duplicated work, risk areas and opportunities to improve efficiency, service consistency and customer experience.

· Develop recommendations to improve operating methods, work allocation, project visibility, internal accountability and resource utilisation.

· Prepare business improvement reports, workflow maps, procedure documents, implementation plans, role clarity recommendations and management updates.

· Assist with refining the end-to-end project management process from initial consultation through to final inspection and aftercare.

· Support improvements to quote follow-up, client communication standards, job tracking, scheduling, documentation and performance reporting.

· Review job roles, responsibilities and handover points between administration, project management, trades and management.

· Recommend improvements to systems, templates, checklists, dashboards and standard operating procedures.

· Assist with implementing approved recommendations, including revised procedures, team guidance, training materials and change support.

· Provide coaching and support to team members during process, system and operating model changes.

· Support management in improving scalability, profitability, control, customer satisfaction and overall business performance.

Skills and Experience

· Bachelor degree or higher in Business, Management, Commerce, Operations, Project Management or a related discipline.

· Experience in management consulting, business consulting, operations improvement, business transformation or organisational improvement.

· Strong ability to analyse workflows, business processes, operating models, role responsibilities and organisational structures.

· Experience preparing process maps, business cases, reports, procedures, implementation plans and business improvement documentation.

· Strong stakeholder engagement skills and the ability to work with business owners, project managers, administrators, trades and operational teams.

· Ability to convert business problems into clear, practical and commercially realistic recommendations.

· Strong written communication skills and confidence preparing professional reports and management documentation.

· Experience supporting change implementation across small to medium-sized businesses or project-based operations.

· Strong attention to detail, sound judgement and the ability to manage competing priorities.

Highly Regarded

· Experience in construction, renovations, property maintenance, trades, project services, field services or building-related operations.

· Experience improving quoting, scheduling, job management, CRM, project tracking or customer service workflows.

· Knowledge of residential renovation project lifecycles, including consultation, design, quoting, approvals, delivery, handover and aftercare.

· Experience using or improving job management systems, CRM platforms, project management tools, reporting dashboards or workflow automation.

· Experience developing standard operating procedures, checklists, forms, templates, role guides and team training materials.

About You

You are a practical and structured business improvement professional who understands how to make a growing business more efficient, consistent and scalable. You are comfortable working in a hands-on environment and can translate operational issues into clear business recommendations that can be implemented by real teams.

You can engage with both management and frontline teams, and you understand that effective consulting is not just about writing reports. It is about diagnosing problems, recommending workable solutions and helping the business adopt better ways of working.

Why Join Clinic Maintenance?

· Work with a growing Melbourne renovation and maintenance business.

· Help shape the operating model of a hands-on, customer-focused company.

· Contribute to real business improvement across sales, operations, project delivery, customer experience and reporting.

· Support a business that values communication, quality workmanship and practical project delivery.

· Opportunity to make a visible impact on how the business scales and performs.

How to Apply

Please submit your resume and a short cover letter outlining your experience in business improvement, operations consulting, workflow analysis, organisational change or project-based operational improvement.

Applications from candidates with experience in construction, renovations, property services, trades, field services or project-based businesses will be highly regarded.

Pay: $52,880.00 – $59,880.70 per year

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services jobs in west melbourne, vic

Office Administration Assistant

Freight Air Cargo Examination Officer

Client Administration and Sales Support Officer

Contract Administrator

Gym Sales Representative - Casual Hours - Food Sampling

Customer Service Officer

NDIS Participant Case Manager/Coordinator- Melbourne - Immediate Start!

Case Manager & Case Management Associate - Expression of Interest

Co-working Site Coordinator at CLIK Collective West Footscray

Support Worker

Customer Service Officer

Store Team Member - Melbourne Central

Rostering & Administration Coordinator

Quality Assurance Manager

House Cleaner - Excellent Pay | Flexible Hours

Administration Staff

Insurance & Claims Consultant

Home Assessor

Desktop & Network Support

Admissions Advisors (Temp Contract)

I want to receive the latest job alert for customer support & client services in west melbourne, vic

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