In-Demand Cleaning & guest services manager Jobs in Victoria

Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
9d
Hotel Services Manager
Imagine Hotels and Resorts —Southbank VIC
- $85,000 - $89,000 a year
- Full-time
- Management
- Organisational skills
- Cleaning
Quick Apply
Relief Management Couple
Yarrawonga Riverlands Tourist Park —Yarrawonga VIC
- From $500 a day
- Part-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick Apply
10d
Cleaning & Guest Services Manager
Ventia Pty Limited —Puckapunyal VIC
- Contract
- Cleaning
- Business Administration
- Guest services
- Employee assistance program
3d
Hotel Service Manager
Ethical Cleaners —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick Apply
9d
Concierge
Marriott International, Inc —Melbourne VIC
- Part-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
Concierge
Australian Unity —Melbourne VIC
- Health insurance
- Parental leave
3d
Operations Manager - Housekeeping
Ozone Hospitality —Melbourne VIC
- Weekend availability
- Hospitality
- Organisational skills
- Leadership
Quick Apply
Team Leader – Stewarding
Park Hyatt Melbourne —Melbourne VIC
- Weekend availability
- Management
- Communication skills
- Health insurance
- Annual leave
Casual Shift Leader
Guzman y Gomez —Moonee Ponds VIC
- Supervising experience
- Leadership
- Employee assistance program
Quick Apply
Housekeeping Manager
Overall Care Solutions Pty Ltd —Southbank VIC
- $65,000 - $75,000 a year
- Weekend availability
- Management
- Maintenance
- Cleaning
Quick Apply
11d
Shift Leader - New Restaurant Opening Manor Lakes!
Guzman y Gomez —Wyndham Vale VIC
- Supervising experience
- Leadership
- Employee assistance program
Quick Apply
Assistant Housekeeping Manager
Accor Apartments & Realty —Lorne VIC
- Weekend availability
- Hospitality
- Cleaning
- Leadership
Shift Leader - including Overnights.
Guzman y Gomez —Dandenong North VIC
- Full-time
- Supervising experience
- Leadership
- Employee assistance program
Quick Apply
Housekeeping Manager
Travel + Leisure Co. —Melbourne VIC
- Full-time
- Maintenance
- Recruiting
- Organisational skills
- Health insurance
- Professional development assistance
Quick Apply
Store Manager - Full Time
bing chillin —Glen Waverley VIC
- $68,000 - $85,000 a year
- Weekend availability
- Customer service
- In-person
- Employee discount
- Free food
Quick Apply
6d
Steward
Park Hyatt Melbourne —Melbourne VIC
- Weekend availability
- Communication skills
- Time management
- Health insurance
- Annual leave
Full Time Shift Leader - including Overnights
Guzman y Gomez —Roxburgh Park VIC
- Full-time
- Supervising experience
- Leadership
- Employee assistance program
Quick Apply
6d
Team Member
El Jannah Stores —Wollert VIC
- $16.04 - $33.19 an hour
- Temporary
- Hospitality
- No experience needed
- Kitchen experience
- On-the-job training
Quick Apply
Seasonal Casual Educator Fixed Term | ARMADALE | October Start
Lululemon —Melbourne VIC
- Weekend availability
- Senior Secondary Certificate of Education
- Education
- Annual leave
- Employee discount
5d

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cleaning & guest services manager jobs near victoria

Hotel Service Manager

Imagine Hotels & Resorts Pty Ltd
Southbank VIC

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
9 days ago

Benefits

Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Cleaning
Communication skills
Office experience

Full Job Description

Salary $80,000 - $90,000 + Super

The Hotel Service Manager is responsible for overseeing key operational service areas of the hotel, including housekeeping operations, guest experience management, and providing operational support across front office and central reservations functions when required.

This role ensures the highest levels of cleanliness, presentation, and operational efficiency across the property, while actively managing the guest feedback cycle to deliver exceptional service standards. The position plays a critical role in maintaining seamless service delivery across departments through proactive leadership, operational coordination, and continuous improvement initiatives.

Key Responsibilities

Housekeeping Operations

Oversee the cleanliness, presentation, and overall orderliness of the entire hotel property.
Plan and coordinate housekeeping schedules in accordance with occupancy forecasts and operational requirements.
Allocate duties and monitor staff productivity to ensure efficient room turnaround and service delivery.
Train, develop, and evaluate housekeeping staff to ensure adherence to service and brand standards. Participate in recruitment processes and recommend new personnel where required.
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards.
Organise and coordinate deep cleaning programs and preventative housekeeping maintenance initiatives.
Maintain par levels of supplies and linen and complete monthly stocktakes.
Ensure rooms requiring maintenance are placed Out of Order where appropriate and reported promptly.
Monitor housekeeping-related guest feedback and implement corrective action where necessary.
Maintain the lost property register and coordinate with Front Office regarding guest enquiries.
Provide operational leadership during peak periods to maintain service continuity and efficiency.
Anticipate, identify, and resolve operational issues impacting housekeeping standards or guest experience.

Guest Experience & Feedback Management

Manage the end-to-end guest feedback cycle across all platforms including OTAs, webchat, online reviews, and email correspondence.
Monitor guest sentiment and ensure timely, professional responses across all communication channels.
Manage service recovery processes to ensure guest concerns are addressed effectively and professionally.
Champion the brand through proactive guest engagement and positive customer interactions.
Ensure compliance with internal guest feedback KPIs and response time standards.
Analyse guest feedback data to identify trends, operational sensitivities, and opportunities for service improvement.
Develop reporting processes to capture key insights relating to the guest experience.
Provide actionable recommendations to management and operational teams to enhance service delivery.
Identify opportunities for innovation and improvement to strengthen the overall guest experience.
Promote and maintain high standards of customer service across all departments.

Front Office & Reservations Support

Provide operational oversight and support to Front Office and Central Reservations functions when required.
Assist with coordination between housekeeping and front office teams to ensure efficient room readiness and guest check-in processes.
Support front desk operations during peak periods or staffing shortages where necessary.
Monitor reservation flow and occupancy levels in collaboration with the reservations team.
Ensure guest requests and operational information are communicated effectively between departments.
Assist in maintaining service standards across all guest-facing operational areas.

General Responsibilities

Demonstrate professionalism and leadership in all interactions with staff, guests, and external stakeholders.
Foster effective cross-departmental communication to ensure seamless operational service delivery.
Participate in company initiatives, operational improvements, marketing activities, and special projects.
Prepare reports and presentations for ownership, appointed representatives, and senior management where required.
Attend scheduled operational and management meetings.
Ensure compliance with Workplace Health & Safety (OH&S) requirements and report any hazards or incidents.
Remain receptive to feedback regarding team performance, operational processes, and personal development.

Key Result Areas

Maintenance of exceptional housekeeping and property presentation standards.
Effective implementation and management of the guest feedback cycle in line with established KPIs.
Improved guest satisfaction through proactive service recovery and operational improvements.
Effective collaboration between housekeeping, front office, and reservations teams.
Accurate reporting and identification of trends impacting the guest experience.
Positive representation of the brand through professional guest engagement.

Required Skills & Qualifications

In-depth knowledge of housekeeping operations, cleaning best practices, chemicals, equipment, and procedures.
Understanding of hotel operations including front office and reservation processes.
Strong understanding of health and safety regulations.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Demonstrated experience supervising hotel service staff (e.g. as a Hotel Service Supervisor, Front Office Manager, Head Housekeeper, Head Porter, Hotel Concierge or Hotel Office Manager) within a hotel with an established organisational structure.
Strong rostering, staff supervision and coordination skills.
Excellent communication and conflict-resolution skills, with the ability to liaise effectively with managers, staff and guests.
Ability to work effectively in a fast-paced environment.

Pay: $80,000.00 – $90,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick Apply

Refine Your Search

cleaning & guest services manager jobs in victoria

Hotel Service Manager

Hotel Services Manager

Relief Management Couple

Cleaning & Guest Services Manager

Hotel Service Manager

Concierge

Concierge

Operations Manager - Housekeeping

Team Leader – Stewarding

Casual Shift Leader

Housekeeping Manager

Shift Leader - New Restaurant Opening Manor Lakes!

Assistant Housekeeping Manager

Shift Leader - including Overnights.

Housekeeping Manager

Store Manager - Full Time

Steward

Full Time Shift Leader - including Overnights

Team Member

Seasonal Casual Educator Fixed Term | ARMADALE | October Start

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