In-Demand Service management officer Jobs in Turramurra, Nsw

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
Administration Officer
NSW Health —Hornsby NSW
- $1,416.58 - $1,460.73 a week
- Full-time
- Microsoft Word
- Organisational skills
- EMR systems
2d
Contract Administrator
DM Group Services Pty Ltd —Roselands NSW
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Work from home
Quick Apply
7d
Fleet Management Officer
Transport For NSW —Mascot NSW
- $141,678 - $158,677 a year
- Full-time
- Hybrid work
- Data analysis skills
- Presentation skills
- No degree
3d
Service Management Officer
Corporate Travel Management —Sydney NSW
- Full-time
- Management
- Computer Science
- Customer service
- Parental leave
- Employee assistance program
3d
Project Officer
NSW Department of Communities and Justice —Parramatta NSW
- $116,981 - $129,492 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- No degree
- Employee assistance program
9d
Claims Service Officer
TAL —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
Quick Apply
Case Management Officer
NSW Department of Communities and Justice —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Communication skills
- Negotiation
- Employee assistance program
4d
Client Service Officer - Wealth Management
Count Gold Coast —Sydney NSW
- Full-time
- In-person
- Communication skills
Project Support Officer
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Employee assistance program
12d
Authorised Officer
Transdev —Sydney NSW
- 8 hour shift
- Customer service
- Microsoft Office
- First Aid Certification
Client Services Officer - Local Courts - Sydney Metro and Greater Sydney Metro
NSW Department of Communities and Justice —Parramatta NSW
- $78,000 - $84,799 a year
- Part-time
- Organisational skills
- Time management
- Health insurance
- Employee assistance program
3d
Systems Support Officer
Rivkin Securities Pty Ltd —Rushcutters Bay NSW
- $75,000 - $85,000 a year
- Full-time
- Microsoft Access
- Software troubleshooting
- Analysis skills
Quick Apply
9d
Student Service Officer (Admin)
Wellington Education Group —Sydney NSW
- $30 - $40 an hour
- Management
- Customer service
- Microsoft Office
- Professional development assistance
Quick Apply
13d
Administration Officer Outpatient Services Unit
NSW Health —Hornsby NSW
- $1,416.58 - $1,460.73 a week
- Full-time
- Organisational skills
- EMR systems
- Communication skills
2d
Administration Officer Communications Clerk Emergency
NSW Health —Hornsby NSW
- $39.43 - $40.33 an hour
- Part-time
- Customer service
- Administrative experience
- Communication skills
2d
Complaint Resolution Officer
Department of Customer Service —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Case management
- In-person
10d
Ranger - Compliance
City of Ryde —Ryde NSW
- $80,474.13 - $104,616.37 a year
- Weekend availability
- Hybrid work
- Bilingual
- No degree
- Communication skills
- Work from home
- Parental leave
12d
Customer Service Officer
Link Group —Parramatta NSW
- Rotating roster
- Customer service
- Financial services
Senior Program Officer - Get Ready
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- Research
- Analysis skills
- Employee assistance program
10d

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Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

service management officer jobs in turramurra, nsw

Operations Manager - NDIS Service Provider

Administration Officer

Contract Administrator

Fleet Management Officer

Service Management Officer

Project Officer

Claims Service Officer

Case Management Officer

Client Service Officer - Wealth Management

Project Support Officer

Authorised Officer

Client Services Officer - Local Courts - Sydney Metro and Greater Sydney Metro

Systems Support Officer

Student Service Officer (Admin)

Administration Officer Outpatient Services Unit

Administration Officer Communications Clerk Emergency

Complaint Resolution Officer

Ranger - Compliance

Customer Service Officer

Senior Program Officer - Get Ready

I want to receive the latest job alert for service management officer in turramurra, nsw

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