In-Demand Call centre Jobs in Tuggeranong, Act

ACT Policing - Radio Operator and Call Taker, Communications
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- $75,233 - $87,836 a year
- Weekend availability
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- Communication skills
- Annual leave
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ACT Policing - Radio Operator and Call Taker, Communications

Australian Federal Police (AFP) -
Canberra ACT

Apply Now

Job Details

Full-time
$75,233 - $87,836 a year
4 days ago

Benefits

Annual leave
Parental leave

Qualifications

Customer service
Incident response
Communication skills

Full Job Description

Job Details

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 03 ($75,233.00 - $87,836.00) plus 22% composite allowance

JOB REFERENCE NUMBER - 16232

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra days of mandatory rest leave per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Health & wellbeing services – with a focus on early intervention, education and prevention
Access to ongoing training and professional development opportunities

What is the role?

Are you looking for an opportunity that offers meaningful work within the ACT community, that allows you to showcase your professionalism and customer service skills? Do you want to learn to remain level-headed and decisive in critical situations?

If so, we have the perfect opportunity for you!

Applications are sought from those wishing to be considered for the role of Radio Operator and Call Taker within Communications, ACT Policing. ACT Policing Communications is ACT Policing's 24/7 communications and operations centre providing support to ACT Policing and the community, centralising telephone and radio communications and monitoring public safety CCTV systems.

As a Call Taker, you will work in teams to triage emergency and non-emergency calls, showcasing high-level communication skills, common-sense and good judgement, to be the first point of contact to callers in their time of need.

As a Radio Operator, you will actively support ACT Policing Officers by providing concise and accurate information on incidents to ensure appropriate resources can be dispersed to assist the ACT community in a timely and safe manner.

ACT Policing Communications provide a service that is 24 hours a day, 7 days a week, 365 days a year. This means Radio Operator and Call Takers follow a 24/7 rostered operations shift pattern. Those wishing to apply must be willing to work to these conditions. Please see the Candidate Pack for more information.

As a Team Member of ACT Policing, within the AFP, you will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

Be the first point of contact for Emergency Triple Zero (000) and non-emergency (131 444) calls for Canberra and the surrounding community
Record time-critical information proficiently and accurately to task and assist in the management of ACT Police and Protective Service Officer responses to incidents
Record, monitor and report on operational activities using multiple databases; Computer-Aided Dispatch and Police Real-Time Online Management Information systems
Liaise with other emergency services, Government agencies, or other support to provide a high level of service to the ACT community
Monitor and utilise public safety CCTV systems to support criminal investigations and prosecutions
Work on a Rostered Operations shift patten, including night and weekend hours, to suit the needs of the 24/7 ACT Policing environment

Essential Requirements

You must be an Australian Citizen at the time of application
You must be 18 years of age at the time of commencement
A Negative Vetting 1 (Secret) security clearance or the ability to obtain one
Demonstrated ability to proactively contribute to a team, within a fast paced environment
Candidates will be required to complete a psychological assessment to be able to progress through this process

Selection Criteria

Organising your work, making sound decisions and achieving outcomes
Communicating and working effectively with other people
Applying technical knowledge, expertise and skills

With reference to the above list of attributes of the successful applicants, you must respond to specific questions in a 1-2-page pitch by describing how your knowledge, abilities, and experience are applicable to the position.

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

Resume/CV - This will form the basis for determining your suitability against the role requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.

Applicant pitch (maximum two pages) - Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.

Applicants are encouraged to view the Candidate Pack for further information.

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability Questionnaire (ESQ)

All external applicants must complete an Employment Suitability Questionnaire should you successfully progress from the application stage. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. We encourage you to review our employment suitability standards to ensure that you meet the requirements before you submit your application.

The AFP Recruitment Team will be in touch to let you know if you'll need to provide the following additional information:

A completed Employment Suitability Questionnaire (ESQ);

Traffic history for the last 10 years;
and Proof of Australian citizenship.
Applicants will not receive feedback at this gateway.

Interview

Applicants who have demonstrated their suitability for employment through their resume, application and ESQ, may be invited to a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions.

You can prepare for the interview by: reviewing your responses to the selection criteria, picking a few additional examples to use in the interview participating in a mock interview using the selection criteria to think of possible questions.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQI community and people with disability.

Contacts and Closing Information

Contact Officer: Sgt Maxim MOKRIJ,

Contact Officer Phone: +61251261462,

Contact Officer Email: [email protected]

Applications Close: 11:59pm (AEST) 03/09/2026

To view other employment opportunities, please visit our career site.

www.afp.gov.au

Apply Now

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Job Details

Did you know?

What is the role?

What will you do?

Essential Requirements

Selection Criteria

Application

Employment Suitability Questionnaire (ESQ)

Interview

Commitment to Diversity & Inclusion

Contacts and Closing Information

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