In-Demand Retail people relations Jobs in Tarneit, Vic

Customer Relations Manager
Autoleague —Essendon Fields VIC
- Full-time
- Management
- Sales
- Organisational skills
Quick Apply
7d
HR Officer
People First Healthcare —Essendon Fields VIC
- $60,000 - $75,000 a year
- Full-time
- Recruiting
- Communication skills
Quick Apply
2d
Assistant Restaurant General Manager
Pizza Hut Australia —Keilor VIC
- Hospitality
- Sales
- Leadership
Quick Apply
Order Fulfilment Planner
Kubota Australia and New Zealand —Truganina VIC
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Microsoft Office
Quick Apply
12d
Workplace Relations Advisor
Linfox —Essendon Fields VIC
- Full-time
- Management
- Leadership
- Communication skills
Manager, Outbound Logistics (Ravenhall, Distribution Centre)
Lululemon —Ravenhall VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
National ER/IR Manager
K & S Freighters —Truganina VIC
- Management
Trade Marketing Lead
Kubota Australia and New Zealand —Truganina VIC
- Full-time
- Hybrid work
- Google Suite
- Management
- Marketing
- Annual leave
Quick Apply
14d
Manager, Risk & Governance
Link Group —Docklands VIC
- Financial services
- Business
- Communication skills
Planner - Toys
Myer —Docklands VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Employee assistance program
- Gym membership
7d
Finance Business Partner
DON —Docklands VIC
- $115,000 a year
- Full-time
- Microsoft Excel
- ERP systems
Quick Apply

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Customer Relations Manager

Autoleague
Essendon Fields VIC

Quick Apply

Job Details

Full-time
7 days ago

Benefits

Opportunities for promotion

Qualifications

Management
Sales
Organisational skills
Communication skills

Full Job Description

Join a leading premium EV brand
Champion exceptional customer experiences
Great work location - At the heart of Essendon Fields Auto Precinct

Customer Experience Manager Essendon ZEEKR | Redefining the Future of Automotive

Join one of Australia's most exciting automotive brands and help shape a customer experience unlike any other.

At Essendon ZEEKR, we're not simply selling vehicles. We're delivering an innovative, premium ownership journey powered by cutting-edge technology, exceptional service, and meaningful customer relationships.

As we continue to grow, we're searching for a passionate and driven Customer Experience Manager to become the voice of our customers and champion excellence across every stage of the customer journey.

This is a unique opportunity to work closely with our Sales Team, leadership group, customers, and key stakeholders to ensure every interaction reflects the premium standards of the ZEEKR brand.

About the Role

As the Customer Experience Manager, you will play a pivotal role in creating exceptional experiences for our customers from their first interaction through to long-term ownership.

You'll work alongside our Sales Team to support customer engagement, manage customer feedback and complaint resolution, strengthen stakeholder relationships, and identify opportunities to continuously improve the customer journey.

This role is perfect for someone who thrives on building relationships, solving challenges, and making a genuine impact on customer satisfaction and business success.

Key Responsibilities Customer Experience Excellence

Champion an outstanding customer experience across every stage of the sales and ownership journey.
Manage customer feedback and complaints registers, ensuring concerns are resolved professionally and efficiently.
Proactively identify trends, risks, and opportunities through customer insights and feedback.
Support the Sales Team in delivering a seamless and memorable customer journey.
Drive initiatives that improve customer satisfaction, loyalty, advocacy, and retention.
Ensure all customer interactions align with ZEEKR's premium brand standards and values.
Identify and implement opportunities for continuous improvement across customer touchpoints.

Stakeholder & Relationship Management

Build strong relationships with customers, internal departments, manufacturer representatives, and external partners.
Act as a trusted escalation point for complex customer matters.
Work collaboratively with dealership leadership to improve processes and customer outcomes.
Support initiatives that enhance customer engagement and strengthen the Essendon ZEEKR brand.

Reporting & Continuous Improvement

Analyse customer experience data and feedback to uncover meaningful insights.
Prepare reports and recommendations that support business improvement initiatives.
Assist in developing customer-focused programs, policies, and procedures.
Stay informed on industry trends and emerging best practices in customer experience.

About You

We're looking for someone who genuinely enjoys creating exceptional customer experiences and building long-term relationships.

To be successful, you'll bring:

Previous experience in Customer Experience, Customer Success, Relationship Management, Hospitality, Automotive, Luxury Retail, or a similar customer-focused role.
Exceptional communication and interpersonal skills.
Strong conflict resolution and problem-solving capabilities.
The ability to build rapport and influence stakeholders at all levels.
Excellent organisational skills and attention to detail.
A proactive and solutions-focused mindset.
A passion for delivering experiences that exceed customer expectations.

Why Join Essendon ZEEKR?

Be part of one of the world's most exciting and innovative electric vehicle brands.

Join a growing dealership with genuine opportunities for career development and progression.

Work alongside a passionate and supportive leadership team.

Make a real impact in a role where your ideas, initiative, and customer focus are valued.

Help shape the future of customer experience within a premium automotive brand.

The Opportunity

This is more than a customer service role. It's an opportunity to become a key contributor to the success and growth of an emerging global EV brand.

If you're passionate about people, customer excellence, and delivering experiences that leave a lasting impression, we'd love to hear from you.

Apply now and help redefine the future of customer experience with Essendon ZEEKR.

Quick Apply

Refine Your Search

retail people relations jobs in tarneit, vic

Customer Relations Manager

HR Officer

Assistant Restaurant General Manager

Order Fulfilment Planner

Workplace Relations Advisor

Manager, Outbound Logistics (Ravenhall, Distribution Centre)

National ER/IR Manager

Trade Marketing Lead

Manager, Risk & Governance

Planner - Toys

Finance Business Partner

Other jobs to consider

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