In-Demand Guest relations Jobs in Surfers Paradise, Qld

People and Culture Manager
SOFITEL —Broadbeach QLD
- Full-time
- Hospitality
- Management
- Leadership
Quick Apply
Hall Staff in SOUTH PORT KOREAN BBQ
YI DYNASTY GOLD COAST —Southport QLD
- $70,000 - $100,000 a year
- Weekend availability
- Management
- Customer service
- Cooking
- Employee discount
- Free food
Quick Apply
Event Operations Manager
Marriott International, Inc —Surfers Paradise QLD
- Weekend availability
- Resort
Owner Relations Manager
Accor Apartments & Realty —Surfers Paradise QLD
- Full-time
- Hospitality
- Management
- Administrative experience
Human Resources Manager
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Hospitality
- Human resources
- Recruiting
Housekeeping Team Leader
Travel + Leisure Co. —Kirra Beach QLD
- Part-time
- Resort
Quick Apply
Housekeeping Room Attendant (Permanent Part Time) - Surfers Paradise, QLD
Facilinet Building Maintenance —Surfers Paradise QLD
- From $27.08 an hour
- Part-time
- Hotel experience
- On-the-job training
Sales Administration Coordinator
Travel + Leisure Co. —Bundall QLD
- Weekend availability
- CRM software
- Customer service
- Communication skills
- Professional development assistance
Quick Apply
Project Director
Travel + Leisure Co. —Kirra Beach QLD
- Full-time
- Sales
- Communication skills
- Negotiation
- Health insurance
Quick Apply
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People and Culture Manager

SOFITEL -
Broadbeach QLD

Quick Apply

Job Details

Full-time

Benefits

On-site parking

Qualifications

Hospitality
Management
Leadership

Full Job Description

Company Description

At Sofitel, luxury is more than elegance - it’s a way of operating. Every interaction, every decision, every leader and ambassador shapes our reputation. As People and Culture Manager, you will drive the strategic heartbeat of the hotel, ensuring our people and culture fuel both exceptional guest experiences and strong commercial outcomes.

Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.

Job Description

Reporting to the General Manager, you will be both architect and guardian of our culture. Your influence will shape the way leaders lead, teams perform, and the hotel delivers results in a luxury environment. You will connect talent strategy directly to business performance, balancing care with accountability.

Partner with leaders to drive performance, engagement and accountability
Lead workforce planning aligned to business strategy and financial targets
Elevate leadership capability through coaching, development and succession planning
Drive impactful employee initiatives that influence engagement and retention
Oversee recruitment and onboarding experiences that attract top-tier luxury talent
Facilitate training across all levels from large scale brand immersions to bespoke courses
Expert management of employee relations and compliance, protecting both people and the brand
Champion culture initiatives aligned to Sofitel’s art de vivre
Operational excellence through HR systems, analytics and reporting that inform commercial decisions
Lead and develop the People and Culture team, creating structure, clarity and high standards.

Qualifications

A strategic operator who thrives at the intersection of culture and business outcomes
Passionate about shaping culture daily - through storytelling, standards and leadership
Comfortable influencing at executive level and driving results across multiple functions
Strong commercial mindset with the ability to understand budgets, workforce costs, and the levers that impact profitability
Emotionally intelligent, resilient and decisive under pressure
Experienced in Australian employment law, Hospitality award, and managing ER matters with professionalism and discretion
Proven experience as a People & Culture / HR Manager, within a hospitality and/or luxury environment advantageous

Additional Information

Thrive in Our Sofitel Gold Coast Broadbeach Community

Competitive salary package and incentive plan with comprehensive benefits
Complimentary lunch daily, dry cleaning, and on-site secure parking in the heart of Broadbeach
Celebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday
Generous discounts on accommodation, dining, and lifestyle experiences across Accor’s global portfolio
Tailored recognition and reward programs, with both pop up and large scale employee events every month
Ongoing leadership development, mentoring, and career growth opportunities
Inclusive and supportive culture where your creativity and leadership shape the guest experience

Full Australian working rights are required for this role with the ability to work an average of 38 hours per week.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Quick Apply

Refine Your Search

guest relations jobs in surfers paradise, qld

People and Culture Manager

Hall Staff in SOUTH PORT KOREAN BBQ

Event Operations Manager

Owner Relations Manager

Human Resources Manager

Housekeeping Team Leader

Housekeeping Room Attendant (Permanent Part Time) - Surfers Paradise, QLD

Sales Administration Coordinator

Project Director

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