In-Demand Program director, technology Jobs in Richmond, Vic

Senior Project and Support Manager
VitalHub AU NZ —Melbourne VIC
- $97,000 - $180,000 a year
- Full-time
- Hybrid work
- Master's degree
- Budgeting
- Communication skills
Quick Apply
1d
Program Director, Technology
Victorian Government —Melbourne VIC
- $193,946 - $263,771 a year
- Part-time
- Hybrid work
- AI
- Negotiation
Floor Plan Sketcher
Axiom Photography and Design —Melbourne VIC
- $78,000 - $82,000 a year
- Urgently hiring
- In-person
- Communication skills
Quick Apply
Chief Technology Officer (CTO)
Amber Electric —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Marketing
- Annual leave
- Work from home
Quick Apply
11d
Chief Technology Officer (CTO)
Dabble —Richmond VIC
- $350,000 a year
- Hybrid work
- Machine learning
- AI
- Leadership
- Annual leave
- Work from home
1d
Training Manager
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick Apply
Smile Squad Engagement and Program Coordinator
healthAbility —Box Hill VIC
- Up to $96,000 a year
- Full-time
- Administrative experience
- No degree
- In-person
Quick Apply
11d
Head of Technology - B2C
ENGIE —Southbank VIC
- Management
8d
Manager Advocacy, Engagement & Communications
City of Hobsons Bay —Altona VIC
- $160,000 - $175,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Employee assistance program
- Gym membership
1d
Associate Feasibility Director
IQVIA —Melbourne VIC
- Full-time
- Remote
- Work from home
Associate Director, Tram Projects
Victorian Government —Melbourne VIC
- $193,946 - $263,771 a year
- Full-time
- Management
- Leadership
4d
Product Marketing Manager, pay.com.au
Pony Express —Prahran VIC
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- AI
- Marketing
Quick Apply
11d
Mobility Specialist - APAC
Remote —Melbourne VIC
- $29,450 - $74,500 a year
- Remote
- AI
- Communication skills
- Relocation assistance
- Annual leave
Manager - Technology Strategy and Transformation - Technology Consulting
EY —Melbourne VIC
- Recruiting
- Agile
- AI
- Parental leave
Project Manager
DNV —Melbourne VIC
- Full-time
- Hybrid work
- Engineering
- English
- Bachelor's degree
- Profit sharing
- Parental leave
IT Project Coordinator
JA Consulting IT —Melbourne VIC
- $79,000 a year
- Microsoft Office
- Administrative experience
- In-person
- Travel reimbursement
- Parental leave
Quick Apply
5d
Assistant Content Director / Announcer - The FOX
Southern Cross Austereo —South Melbourne VIC
- Leadership
- Communication skills
7d
Program Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Construction experience
- Leadership
12h
Program Director, Technology
Department of Energy, Environment and Climate Action —Melbourne City Centre VIC
- Part-time
- Hybrid work
- AI
- Negotiation
Event / Promo Staff
Imaginator —Docklands VIC
- $30 - $35 an hour
- Weekend availability
- Customer service
- In-person
Quick Apply
14d

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Senior Project and Support Manager

VitalHub AU NZ
Melbourne VIC

Quick Apply

Job Details

Full-time
$97,000 - $180,000 a year
1 day ago

Qualifications

NetSuite
Master's degree
Budgeting
Communication skills
PRINCE2 Certification

Full Job Description

Role Purpose

The Senior Project Manager & Support Manager will be responsible for the successful delivery of complex healthcare technology projects whilst overseeing Business-as-Usual (BAU) customer support services.

The role combines project delivery, customer relationship management, service oversight, operational leadership, and continuous improvement to ensure both project and support functions operate effectively and deliver exceptional outcomes for clients.

The postholder will act as a senior point of contact for customers, internal teams, and key stakeholders, ensuring projects are delivered on time, within scope, and within budget whilst maintaining high levels of customer satisfaction across ongoing support services.

As the organisation continues to grow, the successful candidate will demonstrate the leadership capability to help develop and shape future project management and support teams, contributing to the continued evolution of the Project Management Office (PMO).

Key Responsibilities

Project Delivery

Lead and manage multiple healthcare technology implementation projects simultaneously.
Develop detailed project plans, schedules, milestones, and resource requirements.
Ensure projects are delivered on time, within scope, within budget, and to agreed quality standards.
Coordinate internal resources and third-party suppliers to ensure successful project delivery.
Monitor project progress and proactively address risks, issues, dependencies, and delays.
Manage project scope, change requests, and stakeholder expectations throughout the project lifecycle.
Facilitate effective communication between customers, project teams, and senior stakeholders.
Produce and maintain comprehensive project documentation, plans, reports, and governance records.
Conduct project reviews and lessons learned activities to support continuous improvement.
Measure project performance using appropriate systems, tools, and reporting mechanisms.

Customer Support & Service Management

Oversee Business-as-Usual (BAU) customer support services for existing customers.
Act as an escalation point for customer issues, incidents, and service concerns.
Monitor service performance and customer satisfaction, ensuring service levels are maintained.
Work closely with support, implementation, development, and integration teams to resolve customer issues efficiently.
Identify opportunities to improve support processes, customer experience, and service delivery.
Build and maintain strong customer relationships, acting as a trusted advisor where appropriate.
Ensure customer issues are managed professionally and resolved within agreed timescales.

Financial & Resource Management

Support the Head of Project Management with project financial management and reporting.
Monitor project budgets, resource allocation, planned hours, and actual utilisation.
Ensure project profitability is maintained through effective resource and budget management.
Support revenue recognition activities and professional services reporting.
Assist with forecasting resource requirements across project and support activities.

Governance, Risk & Quality

Maintain project governance standards and PMO best practices.
Proactively identify, assess, manage, and mitigate project and operational risks.
Maintain risk, issue, decision, and action logs.
Ensure all deliverables meet agreed quality standards, customer expectations, and regulatory requirements.
Escalate significant risks, issues, and concerns to senior management where appropriate.
Support the development and continuous improvement of project management and support processes.

Leadership & Stakeholder Management

Act as the primary point of contact for project and support-related matters.
Build strong working relationships with customers, suppliers, and internal stakeholders.
Provide clear and timely updates to customers and senior management.
Prepare and deliver project status reports, performance updates, and executive-level presentations.
Demonstrate leadership capabilities and contribute to the future development of project management and support teams as the organisation grows.
Mentor and support colleagues, promoting collaboration, knowledge sharing, and continuous improvement.

Essential Requirements

MSc in Project Management, Business Management, Healthcare Informatics, or a related discipline.
PRINCE2 Practitioner qualification.
Demonstrable experience working with the In Touch with Health platform, including implementation, configuration, project delivery, customer engagement, and operational support.
Proven experience delivering complex healthcare technology projects.
Experience managing Business-as-Usual (BAU) customer support services.
Strong understanding of project management methodologies, governance frameworks, and best practices.
Excellent stakeholder management skills with experience engaging customers, suppliers, and senior leadership teams.
Experience managing project budgets, resource allocation, financial reporting, and project governance.
Strong risk, issue, dependency, and change management experience.
Excellent communication, presentation, and reporting skills.
Ability to manage multiple competing priorities within a fast-paced environment.
Strong problem-solving and decision-making abilities.
Ability to work independently within a fully remote environment.

Desirable Requirements

Experience using NetSuite, Ruddr, or equivalent project and professional services management tools.
Experience working within NHS, private healthcare, or healthcare software environments.
Experience supporting software implementation, integration, and digital transformation projects.
Experience establishing or developing project management and support functions within a growing organisation.
Demonstrable leadership potential with the ability to build and manage teams in the future.

Pay: $97,000.00 – $180,000.00 per year

Work Location: Hybrid remote in Melbourne VIC 3000

Quick Apply

Refine Your Search

program director, technology jobs in richmond, vic

Senior Project and Support Manager

Program Director, Technology

Floor Plan Sketcher

Chief Technology Officer (CTO)

Chief Technology Officer (CTO)

Training Manager

Smile Squad Engagement and Program Coordinator

Head of Technology - B2C

Manager Advocacy, Engagement & Communications

Associate Feasibility Director

Associate Director, Tram Projects

Product Marketing Manager, pay.com.au

Mobility Specialist - APAC

Manager - Technology Strategy and Transformation - Technology Consulting

Project Manager

IT Project Coordinator

Assistant Content Director / Announcer - The FOX

Program Manager

Program Director, Technology

Event / Promo Staff

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