- Well-established, family-owned trades business with a strong reputation
- Genuine career progression in a growing, close-knit team
- Friendly team culture with on-site parking at Bella Vista
Maintenance Coordinator – Plumbing & Hydraulic Services (Norwest Location)
Location: Norwest, NSW (on-site parking)
Employment Type: Full-time / Permanent
Hours: Monday to Friday, 7:30am–4:00pm (1hr lunch break)
Salary: Competitive salary + Super + On-site Parking
Keep a Busy Trade Team Moving
Are you highly organised, great with people and confident coordinating multiple jobs at once?
We're looking for an experienced Maintenance Coordinator to become the key link between clients, technicians and the office. This is a hands-on coordination role where no two days are the same — you'll be responsible for keeping jobs moving, technicians organised and clients informed from the moment a request comes in through to completion.
If you enjoy working in a fast-paced trade services environment and take pride in making sure nothing falls through the cracks, this could be the opportunity for you.
About the Company
Our client is a well-established, privately owned plumbing and hydraulic services business with a strong reputation for delivering responsive maintenance and reactive service solutions.
Their Service & Maintenance team works with commercial clients across a range of sectors, keeping sites operational through reliable maintenance, repairs and reactive service work. Giving their customers first-class service is a genuine priority.
You'll be joining a small, close-knit team within a respected business known for its strong client relationships, supportive culture and long-standing employees — working alongside a great manager and a team that will support your success.
What You'll Be Doing
- Coordinate and schedule planned maintenance and reactive service jobs across the technician team
- Act as a key point of contact for clients, managing enquiries, job requests and updates via phone and email
- Allocate and dispatch technicians based on urgency, location and workload
- Track jobs from initial request through to completion, ensuring nothing falls through the cracks
- Keep clients informed and provide timely updates throughout the job lifecycle
- Manage and update jobs using ServiceM8 or a similar job-management system
- Assist with preparing quotes and reporting job progress and outcomes to clients
- Maintain accurate job records, technician schedules and client communication notes
- Help coordinate team coverage for emergency/reactive service work over the Christmas/New Year period
- Support with occasional site inspections for tenders or proposals, where relevant experience allows
About You
- Previous experience coordinating maintenance, service or trade-based jobs within plumbing, hydraulics, HVAC, fire or a similar technical services environment
- Excellent verbal and written communication skills
- Confident building strong, professional relationships with clients and technicians
- Highly organised, with the ability to manage multiple priorities and changing schedules
- Calm, solutions-focused and able to respond effectively when urgent jobs arise
- Comfortable understanding and communicating trade and construction terminology
- Professional, personable and well-presented
- A genuine team player who is happy to pitch in and support others when needed
Desirable
- Experience using ServiceM8 or a similar job-management platform
- Experience working with commercial or B2B clients
What's On Offer
- Competitive salary + Super
- Full-time, permanent opportunity
- Convenient Norwest location with on-site parking
- Genuine opportunities for career progression as the team continues to grow
- Join a well-established business with a strong industry reputation
- Friendly and supportive team culture
- Enjoy monthly birthday celebrations and impressive Christmas parties
- No medical or police check required
Apply Now
If you're an organised, customer-focused coordinator who enjoys keeping a busy trade team running smoothly, we'd love to hear from you!
This is a great opportunity to build your career with a respected business where you'll play an important role in supporting clients, technicians and the wider service team. This role won't be around for long — apply today!
Apply Now! We are interviewing immediately! Call us on 1300 528 999 for more information! This role will go quickly so don't snooze - Get in touch today!
