Empowering careers at ARJO
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Arjo is a Great Place to Work and we are always looking for more great people to join us.
The Opportunity:
Are you an organised and customer-focused coordinator who enjoys working in a fast-paced environment? We're looking for a Service Coordinator - Spare Parts to join our Aftermarket team and play a critical role in supporting our field service operations across Australia and New Zealand.
In this role, you will be the key point of contact for spare parts coordination, ensuring our service teams have the right parts available to support preventative maintenance, breakdown repairs, installations, and service contracts. You'll work closely with Field Service Technicians, Service Managers, suppliers, and customers to keep operations running smoothly and deliver exceptional customer outcomes.
What You'll Be Doing
- Coordinating spare parts requirements for service and maintenance activities.
- Processing and managing parts orders for preventative maintenance, breakdowns, installations, and other service-related activities.
- Scheduling and dispatching parts against service orders.
- Liaising with suppliers and internal stakeholders to ensure timely delivery of parts.
- Supporting Field Service Engineers with parts availability, delivery updates, and technical enquiries.
- Creating Time & Material quotations and managing order processing activities.
- Completing service order closure, invoicing, and related administrative tasks.
- Maintaining inventory controls, including warehouse min/max stock levels.
- Providing exceptional customer service and handling inbound enquiries.
- Supporting the Technical Support Manager with administrative duties as required.
What You'll Bring
- Previous experience in a Service Coordinator, Customer Service, Parts Coordinator, Logistics Coordinator, or similar support role.
- Strong organisational and time management skills, with the ability to manage multiple priorities.
- Excellent communication and stakeholder management skills.
- A proactive approach to problem-solving and customer service.
- Experience working with ERP, service management, or business systems.
- Intermediate Microsoft Office skills.
- High attention to detail and accurate data entry capabilities.
- Ability to work independently and collaboratively within a team environment.
Nice to Have
- Experience within a service, aftermarket, healthcare, medical device, or technical environment.
- Exposure to inventory management, spare parts coordination, or supply chain processes.
Why Join Us?
This is an exciting opportunity to join a collaborative and purpose-driven team supporting equipment and services that make a meaningful difference to customers. You'll be part of a business that values teamwork, customer excellence, and continuous improvement while providing opportunities to grow your career within service and aftermarket operations.
Apply now to become an integral part of our Spare Parts team and help deliver outstanding service to our customers.
About Arjo
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
For more information about Arjo visit www.arjo.com
