In-Demand Customer / technical support specialist Jobs in Redland, Qld

Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
L2 Service & Support Engineer
Campbell Property Group —Loganholme QLD
- Full-time
- Management
- AI
- Leadership
- Health insurance
- Employee assistance program
Quick Apply
Support Services Technician
Aptella —Archerfield QLD
- CRM software
- Management
- Customer service
- Health insurance
- Gym membership
5d
Android Developer
M3DICINE —Eight Mile Plains QLD
- Full-time
- Vital signs
- Computer Science
- Bachelor's degree
Quick Apply
Front End Developer
M3DICINE —Eight Mile Plains QLD
- Full-time
- Vital signs
- Software development
- APIs
Quick Apply
Safety Specialist
Ampol —Lytton QLD
- Full-time
- Management
- No degree
- Manufacturing
- Parental leave
- Fuel discount
4d
D365 CRM Developer
RACQ —Eight Mile Plains QLD
- Contract
- Hybrid work
- CRM software
- Azure
- Employee discount
Senior Process Safety & Risk Engineer
Ampol —Lytton QLD
- Full-time
- Management
- Engineering
- Leadership
- Parental leave
- Fuel discount
Key Account Manager
Senior Leadership InfraBuild —Hemmant QLD
- Construction experience
- Health insurance
- Parental leave
10d
Translational Research Account Manager QLD/WA
Cytiva —Eight Mile Plains QLD
- Full-time
- Remote
- Sales
- Business development
- Bachelor's degree
Sales Specialist - Engineering
Coates Hire —Kingston QLD
- Full-time
- Construction experience
- Parental leave
- Employee discount
Height Safety Specialist
Bullivants —Acacia Ridge QLD
- Full-time
- Sales
Project Supervisor - Services
Coates Hire —Kingston QLD
- Full-time
- Supervising experience
- Construction experience
- Leadership
- Employee discount
Service Technician
Dentsply Sirona —Murarrie QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
SENIOR MACHINE SUPPORT SPECIALIST
John Deere —Crestmead QLD
- Schematics
- Office
- Education
- Annual leave
6d
Embryo Production Specialist
Nbryo Pty Ltd —Eight Mile Plains QLD
- Weekend availability
- Analysis skills
- Bachelor's degree
- In-person
Quick Apply
Senior Field Service Technician
LAF Technologies Pty Ltd —Slacks Creek QLD
- Full-time
- Hybrid work
- Laboratory experience
- Maintenance
- Microsoft Office
Quick Apply
5d
EXPRESSION OF INTEREST – Technical Sales Representatives - Queensland
Sika —Pinkenba QLD
- Full-time
- Remote
- Sales
- Construction experience
- AI
Quick Apply
5d
Advanced Project Engineer
Honeywell —Cannon Hill QLD
- Full-time
- Bachelor's degree
- Communication skills
iOS Developer
M3DICINE —Eight Mile Plains QLD
- Full-time
- Vital signs
- Management
- Computer Science
Quick Apply

I want to receive the latest job alert for customer / technical support specialist in redland, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer / technical support specialist jobs near redland, qld

Technical Support Specialist jobs in Eight Mile Plains QLD

Php Developer jobs in Melbourne Vic

Junior Software Developer jobs in Melbourne Vic

Game Developer jobs in Sydney Nsw

Sales Assistnat jobs in Bankstown Nsw

Sales Representative jobs in Surrey Hills Vic

Sales Representative jobs in Northern Territory

Sales Representative jobs in Scottsdale Tas

Saas Sales jobs in Melbourne Vic

Sales Representative jobs in Greater Adelaide Sa

Sales Car Dealer No Experience jobs in Dandenong Vic

Retail Customer Service jobs in Claremont Wa

Service Technician jobs in Biggera Waters Qld

Guest Service Agent jobs in Heidelberg Vic

Service Technician jobs in Goodna Qld

Service Technician jobs in Deloraine Tas

Service Technician jobs in Kemps Creek Nsw

Project Engineer jobs in Melbourne Vic

Aerodynamic Engineer jobs in Sydney Nsw

Project Engineer jobs in Cromarty Qld

Customer / Technical Support Specialist

M3DICINE
Eight Mile Plains QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Salesforce
Mobile applications
Technical support
Microsoft Office
Organisational skills
Document management
Communication skills
Time management

Full Job Description

Listen, See and Feel....Life

M3DICINE is a medical device platform start-up company with the vision to be “The Heartbeat of the Planet", enabling anyone, anywhere, at anytime, to understand and benefit from clinically rich insights.

The company was founded by a small group clinicians and engineers focused on our mission of democratising healthcare through the creation of connected, elegant products, powered by intelligent and intuitive software. We design tools for dedicated healthcare professionals working tirelessly to care for our loved ones.

Our culture is inventive and passionate. We question traditional thinking wherever we can and apply our inventive approach to all aspects of the business. We work on projects and products that will change and save the lives of people around the world. Our customers are our partners.

Our team is comprised of a diverse range of professionals, united by our vision and commitment to our core values. We value openness, honesty, integrity and speaking our mind. We also value solution thinking and being proactive. We strive to add maximum value to everything we do.

Our employees bring their passion to work and are looking for like-minded team players, passionate about changing the world and delivering new and wonderful technologies that will change and save lives.

The Role

Due to the upcoming launch of our device, we are looking to add an enthusiastic, tech savvy Customer / Technical Support Specialist to the M3DICINE team, based out of our office in the Brisbane Technology Park (Eight Mile Plains).

In this hands-on, technical role you will be responsible for liaising with our customers as well as other internal customer experience managers to resolve queries by recommending solutions and guiding product users through features and functionalities. You will develop documentation, correspondence and technical content to support healthcare professional at all stages of their user lifecycle and ensure an excellent customer experience.

Your responsibilities will include:

Supporting our customers across each phase of the customer lifecycle, from post-sale introductions, kicking-off the relationship, onboarding and training, using the hardware, app and platform through to measuring and analysing data
Actively participating in the development and implementation of new product technical support documentation, plans and programs to ensure our customers experience amazing support
Assisting in the provision of direct on and offline technical support
Handling customer complaints, including receiving, logging, investigating, resolving and tracking/trending complaints in compliance with the Quality Systems and post market surveillance
Reporting the tracking and trending of field product performance metrics for both system and assay data to enable continuous improvement
Ensuring fact-based scientific and analytical best practices and principles are utilised to accomplish tasks and performance (e.g., establishment and implementation of NPS)
Providing technical assistance to sales, application specialists and marketing as required
Working closely with our product, engineering and sales teams to make sure customers’ needs and wants are captured and communicated internally, e.g. in the form of new feature requests, bugs identification or edge cases
Keeping your industry and technical knowledge current so that you can best support our customers and any future product launches that impact customer experience

You

We want to hear from you if you have a strong passion for customer service, creating a superb customer journey/experience, extensive experience providing support to device users, knowledge of Salesforce and a solid understanding of iOS/Android operating systems and mobile device functionality.

You are a self-starter, able to work autonomously while also proactively collaborating with colleagues and customers across different disciplines and time zones.

In addition, you will have:

Demonstrated customer support experience (3+ years), including experience in supporting web-based applications, cloud-based services and portals

Experience in healthcare, medical device and/or biotech industries, preferably with direct involvement in commercial operations or product launches. Technical support experience in supporting medical products is highly desired but not required

Experienced in:
- Salesforce (at least 2 years), including, but not limited, to case management, dashboard and report tracking and SLA/KPI management
- Both iOS and Android mobile operating systems, mobile device functionality and App Store platforms

A good understanding and familiarity with:
- Web based platforms
- Mobile hardware concepts and services like Bluetooth connectivity
- SaaS, IOT, database and cloud concepts
- Quality Systems and requirements for complaint handling, document control and quality control

Excellent written communication skills and computer literacy across the Microsoft Office suite of programs
Solid time management and organisational skills

Quick Apply

Refine Your Search

customer / technical support specialist jobs in redland, qld

Customer / Technical Support Specialist

L2 Service & Support Engineer

Support Services Technician

Android Developer

Front End Developer

Safety Specialist

D365 CRM Developer

Senior Process Safety & Risk Engineer

Key Account Manager

Translational Research Account Manager QLD/WA

Sales Specialist - Engineering

Height Safety Specialist

Project Supervisor - Services

Service Technician

SENIOR MACHINE SUPPORT SPECIALIST

Embryo Production Specialist

Senior Field Service Technician

EXPRESSION OF INTEREST – Technical Sales Representatives - Queensland

Advanced Project Engineer

iOS Developer

I want to receive the latest job alert for customer / technical support specialist in redland, qld

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected