In-Demand Program manager, defence, worldwide public sector Jobs in Redfern, Nsw

Inbound Contact Centre Team Leader
Ventia Pty Limited —Parramatta NSW
- Full-time
- Management
- Customer service
- In-person
- Health insurance
Program Manager, Defence, Worldwide Public Sector
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- AWS
- Bachelor's degree
5d
Executive Assistant & Transformation Program Manager
Otis —Sydney NSW
- Full-time
- Communication skills
Program Manager
Sydney Trains —Clyde NSW
- $174,798 - $192,233 a year
- Full-time
- No degree
- Leadership
4d
Senior Manager - Program Risk Management - Risk Transformation
EY —Sydney NSW
- Management
- Presentation skills
- Recruiting
- Parental leave
Infrastructure & Capital Projects – Senior Manager / Director
Alvarez & Marsal —Sydney NSW
- Leadership
- Communication skills
- On-the-job training
5d
AI Localisation Program Manager - 12 Month Contract
Canva —Sydney NSW
- Full-time
- Master's degree
- AI
Quick Apply
Programme Manager (12-Month Fixed-Term Contract)
Tryzens Global —Sydney NSW
- Full-time
- Hybrid work
- Agile
- Leadership
- Annual leave
- Work from home
Quick Apply
11d
Program Manager
Coates Group —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Junior Project Manager
Griffin Marine Services —Sydney NSW
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
Quick Apply
Assistant Project Manager
Beca —Sydney NSW
- Full-time
- Communication skills
- Parental leave
14d
Program Manager - Whistleblower Protection and Competition Compliance
Downer Group —Sydney NSW
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
Senior Program Manager, Executive Engagement, Google Cloud
Google —Sydney NSW
- Full-time
- Sales
- Bachelor's degree
- No degree
4d
Business Continuity Program Manager
NEXTDC —Sydney NSW
- Full-time
- Hybrid work
- Financial services
Quick Apply
5d
Platform Program Manager
NEP Australia —Eveleigh NSW
- Full-time
- PMP
- Employee assistance program
Quick Apply
Manager, Loyalty Program Management, Issuer Solutions (Melbourne or Sydney)
Visa AP (Australia) Pty Ltd —Sydney NSW
- Full-time
- Analysis skills
Quick Apply
10d
Regional Sales Manager - Public Sector
Okta —Sydney NSW
- Sales
- Business development
- Bachelor's degree
Manager, Program Controls & Reporting
Bureau Veritas —Sydney NSW
- Full-time
- Laboratory
- Analysis skills
- Communication skills
- Employee assistance program
- Employee discount
Strategic Program Manager, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- PMP
- Engineering
Program or Project Administrator
KM Design & Building Pty Ltd —Rydalmere NSW
- $90,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick Apply

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Inbound Contact Centre Team Leader

Ventia Pty Limited -
Parramatta NSW

Apply Now

Job Details

Full-time

Benefits

Health insurance
Transportation links
Insurance services

Qualifications

Management
Customer service
SAP
Leadership

Full Job Description

reqId: 168441

Category: Administration, Call Centre & Customer Service

Location: Parramatta, New South Wales, 2150

Permanent

Ready to take the next step in your career?

An exciting opportunity is available within the Ventia Operations Centre (VOC) following an internal promotion. We’re seeking an experienced, people-focused Team Leader to lead approximately 15 Customer Service Coordinators across our 24/7 National Contact Centre.

The VOC supports a diverse range of essential services, including schools, defence, social infrastructure, social housing and corporate real estate. Our teams manage customer service, work orders, technical issues, critical incidents, triage, subcontractor coordination, planning and scheduling.

Key Details

Full-time, on-site role in our new Parramatta CBD location, close to Parramatta Train Station.
Monday - Friday, 9am - 5pm, with flexibility around these hours.
The team operates between 6am and 11pm, with some after-hours on-call support required for emergencies.
Must be an Australian Citizen and eligible to obtain NV1 Defence Security Clearance.

Why Join Ventia?

Work across 13 diverse portfolios with plenty of variety.
Opportunity to drive continuous improvement and make a real impact.
Strong career pathways and professional development opportunities.
Supportive, inclusive and high-performing team environment.
Comprehensive onboarding and ongoing training.
Access to VenPerks, including discounts on health insurance, hotels, car hire, retail and more.
Join a leading ASX-listed company.

About the Role

As Team Leader, you’ll oversee the day-to-day performance of your team, ensuring high-quality customer service, effective workload management and strong operational outcomes.

You’ll be responsible for:

Leading, coaching and mentoring a team of approximately 15 Customer Service Coordinators.
Managing daily operations, staffing, coverage and performance.
Acting as the first escalation point for customer and operational issues.
Monitoring KPIs, SLAs, compliance and service delivery.
Managing incidents, escalations, faults and service disruptions.
Supporting continuous improvement and process development.
Managing stakeholder relationships across clients, Ventia and external agencies.
Supporting contingency planning, disaster recovery and post-incident reviews.

About You

You’ll have:

Proven experience leading a team of 15+, ideally in a contact centre or customer service environment.
Strong coaching, mentoring and people-management skills.
Experience working across multiple contracts or business areas, with the ability to quickly understand processes, systems and requirements.
Excellent communication, stakeholder management and problem-solving abilities.
A hands-on, collaborative and accountable leadership style.
The resilience and confidence to manage challenging situations and competing priorities.
Strong customer service and work management skills.
Genesys Pure Cloud and SAP experience will be highly regarded.

About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.

Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.

How to apply
Click the Apply Now button to start the journey to find your further with Ventia.

Position Reference Number: 168441

Apply Now

Refine Your Search

program manager, defence, worldwide public sector jobs in redfern, nsw

Inbound Contact Centre Team Leader

Program Manager, Defence, Worldwide Public Sector

Executive Assistant & Transformation Program Manager

Program Manager

Senior Manager - Program Risk Management - Risk Transformation

Infrastructure & Capital Projects – Senior Manager / Director

AI Localisation Program Manager - 12 Month Contract

Programme Manager (12-Month Fixed-Term Contract)

Program Manager

Junior Project Manager

Assistant Project Manager

Program Manager - Whistleblower Protection and Competition Compliance

Senior Program Manager, Executive Engagement, Google Cloud

Business Continuity Program Manager

Platform Program Manager

Manager, Loyalty Program Management, Issuer Solutions (Melbourne or Sydney)

Regional Sales Manager - Public Sector

Manager, Program Controls & Reporting

Strategic Program Manager, AWS Professional Services

Program or Project Administrator

I want to receive the latest job alert for program manager, defence, worldwide public sector in redfern, nsw

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