In-Demand Dispatch officer Jobs in Redcliffe Wa

Dispatch Officer
Capital Group —Perth Airport WA
- $70,000 - $85,000 a year
- Full-time
- In-person
- Communication skills
Quick Apply
8d
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Dispatch Officer

Capital Group -
Perth Airport WA

Quick Apply

Job Details

Full-time
$70,000 - $85,000 a year
8 days ago

Qualifications

Logistics
TMS
Communication skills

Full Job Description

Capital Transport is Australia’s largest and fastest‑growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions.

We’re looking for a Dispatch Officer to join our Courier Operations team. Reporting to the Operations Manager/Supervisor and working closely with the Courier Manager, this role plays a critical part in ensuring timely, safe and compliant job allocation across our courier fleet. If you thrive in a fast‑paced environment, enjoy real‑time decision‑making and are passionate about safety, compliance and service excellence — this role is for you.

Why Join Us?

Competitive salary: base salary + super
Vibrant culture: Birthday Celebrations, social events and MORE!
Room to grow: Ongoing training, development and real career progression

What You’ll Do:

· Allocating courier jobs efficiently to ensure 80% of deliveries are completed within agreed timeframes

· Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance

· Communicating clearly and professionally with sub‑contractors

· Ensuring jobs are allocated to the correct vehicle type and remain within capacity, mass and dimension limits

· Proactively monitoring live and future bookings to identify and resolve service, safety or capacity risks

· Managing client expectations by escalating delays, issues and exceptions through appropriate customer service channels

· Submitting accurate ring backs and job updates to keep customers informed of delivery progress

· Reviewing daily fatigue communications and re‑allocating work where drivers may exceed maximum hours

· Completing after‑hours handovers, including live jobs, fatigue risks and available sub‑contractors

· Recording all critical job information, communication and delivery issues accurately in the Transport Management System (TMS)

· Escalating incidents, near misses and safety concerns and assisting with investigations when needed

Skills & Experience:

· Strong communication and decision‑making skills

· High attention to detail and ability to manage competing priorities

· Confidence working in a live operational environment

· Ability to apply safety and compliance principles under pressure

· Previous dispatch, transport or logistics experience highly regarded - but not essential

· Full Australian working rights

Pay: $70,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

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