Capital Transport is Australia’s largest and fastest‑growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions.
We’re looking for a Dispatch Officer to join our Courier Operations team. Reporting to the Operations Manager/Supervisor and working closely with the Courier Manager, this role plays a critical part in ensuring timely, safe and compliant job allocation across our courier fleet. If you thrive in a fast‑paced environment, enjoy real‑time decision‑making and are passionate about safety, compliance and service excellence — this role is for you.
Why Join Us?
- Competitive salary: base salary + super
- Vibrant culture: Birthday Celebrations, social events and MORE!
- Room to grow: Ongoing training, development and real career progression
What You’ll Do:
· Allocating courier jobs efficiently to ensure 80% of deliveries are completed within agreed timeframes
· Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance
· Communicating clearly and professionally with sub‑contractors
· Ensuring jobs are allocated to the correct vehicle type and remain within capacity, mass and dimension limits
· Proactively monitoring live and future bookings to identify and resolve service, safety or capacity risks
· Managing client expectations by escalating delays, issues and exceptions through appropriate customer service channels
· Submitting accurate ring backs and job updates to keep customers informed of delivery progress
· Reviewing daily fatigue communications and re‑allocating work where drivers may exceed maximum hours
· Completing after‑hours handovers, including live jobs, fatigue risks and available sub‑contractors
· Recording all critical job information, communication and delivery issues accurately in the Transport Management System (TMS)
· Escalating incidents, near misses and safety concerns and assisting with investigations when needed
Skills & Experience:
· Strong communication and decision‑making skills
· High attention to detail and ability to manage competing priorities
· Confidence working in a live operational environment
· Ability to apply safety and compliance principles under pressure
· Previous dispatch, transport or logistics experience highly regarded - but not essential
· Full Australian working rights
Pay: $70,000.00 – $85,000.00 per year
Work Location: In person
