In-Demand Intake specialist, fass Jobs in Preston, Vic

Intake Specialist, FASS
Victoria Legal Aid —Melbourne VIC
- $81,081 - $96,976 a year
- Part-time
- Hybrid work
- Communication skills
- Commuter assistance
- Work from home
3d
Customer Service Representative - August 2026 Intake
Civica —Melbourne VIC
- $65,025 a year
- Full-time
- Hybrid work
- Recruiting
- Communication skills
- Work from home
- Parental leave
Quick Apply
Intake Specialist - Hybrid
Homewell —Melbourne VIC
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
Specialist, R&D Contracts & Business Operations
CSL Behring —Melbourne VIC
- Full-time
- Management
- Finance
- Administrative experience
Family Violence Crisis Specialist
safe steps —Melbourne VIC
- $53 - $55 an hour
- Part-time
- Bachelor's degree
- Social Work
Aerospace Tradesperson
Boeing —Port Melbourne VIC
- $101,088 - $110,919 a year
- Full-time
- Manufacturing
- Communication skills
- Health insurance
- Tuition reimbursement
Family Violence Crisis Specialist
Safe Steps Family Violence Response Centre —North Melbourne VIC
- Part-time
- Bachelor's degree
- Social Work
Quick Apply
Specialist Family Violence Practitioner - Rapid Response
The Salvation Army —Windsor VIC
- Full-time
- Computer skills
- In-person
- Time management
- Parental leave
- Employee assistance program
7d
AUFV intake and assessment practitioner
Peninsula Health —Bentleigh VIC
- Full-time
- Hybrid work
Specialist Family Violence Practitioner - Brief Intervention
The Salvation Army —Windsor VIC
- Full-time
- Management
- Computer skills
- Communication skills
- Parental leave
- Employee assistance program
6d
Specialist Family Violence Practitioner - Case Management
The Salvation Army —Windsor VIC
- Full-time
- Case management
- Computer skills
- Parental leave
- Employee assistance program
6d
Family Violence Court and Social Support Worker
safe steps —Melbourne VIC
- $53 - $55 an hour
- Full-time
- Communication skills
10d
Alexis Specialist Family Violence Practitioner (Person using Violence)
The Salvation Army —Sunshine VIC
- Full-time
- Case management
- Annual leave
- Parental leave
Victim Support Worker - West
Windermere —Footscray VIC
- $90,000 - $94,000 a year
- Part-time
- Management
- Case management
- Communication skills
- Health insurance
- Parental leave
3d
Consulting Suites Manager
The Melbourne Clinic —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Clinic
6d
Financial Crime Risk Officer/Analyst (12 month FTC)
Corrs Chambers Westgarth —Melbourne VIC
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Parental leave
6d
Learning Specialist - Leader of Learning in Inclusion
Government schools —Melbourne VIC
- Full-time
- Communication skills
- Teaching
Sales Engineer - Mobility Vacuum 1
Atlas Copco Group —Melbourne VIC
- Sales
- English
- Business development
9d
Senior Family Worker
The Royal Melbourne Hospital —Sunshine VIC
- Part-time
- Remote
- Organisational skills
- Leadership
- Communication skills
- Employee assistance program
5d
Family Violence Court and Social Support Worker
Safe Steps Family Violence Response Centre —North Melbourne VIC
- Full-time
- Communication skills
Quick Apply
9d

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Intake Specialist, FASS

Victoria Legal Aid -
Melbourne VIC

Apply Now

Job Details

Part-time
$81,081 - $96,976 a year
3 days ago

Benefits

Commuter assistance
Work from home
Employee assistance program
Salary packaging

Qualifications

Communication skills

Full Job Description

Overview

Work Type: Ongoing - Part-time

Salary: $81,081 - $96,976

Grade: WVR 3.1

Occupation: Legal

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/VLA/LPCJLH/1935426

At Legal Help, we positively impact the Victorian community by providing an easy entry point to the Justice sector. Our Intake Specialists provide information on a wide range of legal and related matters and referrals to other legal services to provide the best possible outcomes for our clients.

Part time, ongoing position (0.8 FTE)
Salary range: $81,081 - $96,976 plus superannuation (pro-rata)
Up to $15,900 in salary packaging, flexible hybrid work arrangement

About the role

This position supports people to easily access and receive family law and family violence legal and non-legal services in the Family Advocacy and Support Services (FASS) based at the Federal Circuit and Family Court of Australia (FCFCOA) registries. This involves providing high-quality intake and assessment, risk identification, legal information, legal and non-legal referrals and support to people with family law, family violence or child protection legal needs.

This position is part of a team providing a specialist Legal Help telephone service. It supports FASS by working alongside legal services, duty lawyers, family violence support services, mental health services and court staff to ensure people feel safe, supported and respected and have their legal and non-legal needs met.

It is important to note that this role involves supporting clients with varied lived experiences, some of whom may be facing distressing or high-risk situations. The role requires strong emotional resilience, the ability to maintain composure in challenging interactions, and the capacity to deliver clear, empathetic guidance using trauma-aware communication principles.

Our team strongly values diversity. Whether you are currently undertaking legal studies, have worked in complex helplines and service delivery or have had a long career in the legal sector, this is a great opportunity to be part of a unique team that provides vital support to our community.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you
As our ideal candidate, you will:

Have strong interpersonal skills and an ability to build rapport.
Communicate effectively with clients to sensitively identify legal matters, assess and address their needs and provide a positive experience.
Thrive working as a team and collaborating to deal with challenges and solve problems.
Be courageous and resilient.
Understand the key challenges faced by vulnerable people and groups in accessing legal services.
Have knowledge of legal, community and welfare organisations and understand referral practice.
Be able to work autonomously under limited supervision and balance priorities.

It will also be highly regarded if you have:

Prior experience in high-volume service delivery.
Prior experience working as a Registrar, Paralegal or Legal Assistant.
Volunteered/worked at community legal centres.
Are proficient in another language.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.

About VLA
We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

A focus on work-life balance, including flexible working arrangements< /li>
Hybrid work from home & office model
Generous leave benefits, including:
- Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)
- Paid gender affirmation leave
- Five days both paid reproductive and fertility leave per calendar year
Annual 3% salary increase each December plus performance-related salary incentives
Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing
Discounted annual Myki public transport passes
Individual learning and professional development opportunities, tailored to your role and career goals
Free annual flu vaccinations
Access to gym and end-of-trip facilities at our CBD office
Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.

How to apply
To be considered for this role, please submit your current resume and a short cover letter outlining:

What attracts you to this role and what you enjoy most about helping people
How you have used your interpersonal skills to build rapport with a client to assess and solve their problem
Sound verbal and written communication with ability to clearly articulate information and confirm understanding

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Lauren Rolfo, Recruitment and Retention Consultant at [email protected].

No agency applications will be accepted.

Applications close by 11.59pm on Thursday 23 July 2026.

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.

Applications close Thursday 23 July 2026 at 11.59pm

Posted

9 July 2026

Apply Now

Refine Your Search

intake specialist, fass jobs in preston, vic

Intake Specialist, FASS

Customer Service Representative - August 2026 Intake

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Family Violence Crisis Specialist

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Family Violence Crisis Specialist

Specialist Family Violence Practitioner - Rapid Response

AUFV intake and assessment practitioner

Specialist Family Violence Practitioner - Brief Intervention

Specialist Family Violence Practitioner - Case Management

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Alexis Specialist Family Violence Practitioner (Person using Violence)

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Learning Specialist - Leader of Learning in Inclusion

Sales Engineer - Mobility Vacuum 1

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