In-Demand Dental sales Jobs in Port Melbourne, Vic

Customer Care Specialist /Customer Service Specialist
Straumann —Port Melbourne VIC
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Customer Service Representative
Medical iT —Melbourne VIC
- Sales
- Customer service
- Writing skills
- Dental insurance
Marketing Specialist
Locksmiths Nominees Pty Ltd —North Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
- Employee discount
Quick Apply
Account Executive — Australia
Pebl —Melbourne VIC
- Full-time
- Remote
- Sales
- Bachelor's degree
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Accounts Payable & Receivable
Medical iT —Melbourne VIC
- Full-time
- Customer service
- Writing skills
- English
Dental Sales Representative or Contractor – Part-Time / Flexible | Melbourne
Restorative Prosthetics Dental Centre —Melbourne VIC
- From $30 an hour
- Part-time
- Sales
- Customer service
- Analysis skills
Quick Apply
4d
Head of Customer Education
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Parental leave
Front Office Reception/Patient Coordinator
Dental Boutique —Melbourne VIC
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
Quick Apply
Field Sales Consultant - VIC
Procter & Gamble —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Dental Receptionist/Assistant
MWFS —Mount Waverley VIC
- From $32.33 an hour
- Microsoft Excel
- Sales
- Customer service
- Employee discount
- Professional development assistance
Quick Apply
6d
Asset & Wealth Management, Private Wealth Advisor, Vice President, Melbourne/Sydney
Goldman Sachs —Melbourne VIC
- Full-time
- Management
- Sales
- Business development
- Travel reimbursement
- Health insurance
Senior Customer Success Manager
ABC Fitness —Richmond VIC
- Full-time
- CRM software
- Microsoft Excel
- English
- Dental insurance
- Annual leave
Quick Apply
Account Manager, Physician & Enterprise Partnerships (Australia)
Prenuvo —Melbourne VIC
- CRM software
- Sales
- Salesforce
- Health insurance
- Annual leave
Quick Apply
9d
Customer Value Specialist Melbourne, Victoria
Bupa —Melbourne VIC
- Full-time
- Sales
- Health insurance
- Dental insurance
2d
Front Office Coordinator/Patient Coordinator
Dental Boutique —Balwyn VIC
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick Apply
6d
Software Implementation Specialist
ABC Fitness —Richmond VIC
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
- Dental insurance
- Annual leave
Quick Apply
Account Manager, Enterprise
Braze —Melbourne VIC
- Remote
- Sales
- AI
- Negotiation
- Dental insurance
- Annual leave
Quick Apply
10d
Lead Piercer
Mejuri —Melbourne VIC
- $34 - $39 an hour
- Part-time
- Customer service
- First Aid Certification
- Communication skills
- Commuter assistance
- Health insurance
Quick Apply
8d
Team Leader - Patient Booking Coordinators
MOBILE DENTAL CLINICS AUSTRALIA —Heatherton VIC
- $65,000 - $72,500 a year
- Full-time
- CRM software
- Microsoft Excel
- Communication skills
Quick Apply
13d

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Customer Care Specialist /Customer Service Specialist

Straumann -
Port Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
SAP
Salesforce
Microsoft Office
Bachelor's degree
Computer skills
Communication skills

Full Job Description

About Straumann

The Straumann Group unites global reach, experience and innovation with passion and commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation, and quality, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect, and other fully- or partly owned companies and partners.

With more than 10,000 employees worldwide, the Group develops, manufactures, and supplies dental implants, instruments, biomaterials, CADCAM prosthetics, digital equipment, software, and clear aligners for applications in replacement, restorative, orthodontic and preventive dentistry. As a total solution provider, we take a holistic approach, offering training, support, and a wide range of services to dental practitioners, clinics, and laboratories all over the world.

People and culture are the Straumann Group’s greatest assets; they are the keys to high performance and sustainable success. We strive for a culture that builds trust and collaboration, fosters diversity, embraces change, promotes agility, learning and innovation, creates opportunities, allows people to make mistakes and encourages them to take both responsibility and ownership. The fundamental driver of our culture is the player-learner mindset, which we seek to inspire and nurture every employee.

Position Summary

This position reports directly to the Ortho Customer Support Manger, APAC and will work in close alignment with the Australia and New Zealand ClearCorrect commercial team as well as the Global Customer Care Team.

As Customer Care Specialist, you are responsible for communicating and connecting with our customers. Every day you work diligently to provide excellent service and support to customers and sales team members regarding questions, requests and the daily operation regarding ClearCorrect cases, hence supporting and developing the business from a support role. In this role you will display advanced customer service skills to manage complex topics and situations, drive best practices, and ensure high-quality support consistently.

Key Responsibilities

Cross-team and department collaboration to ensure a world-class Doctor experience with ClearCorrect
Reaching out to Doctors and account representatives as required to handle issues, provide insights and ensure quality treatment outcomes
Monitor and improve main area statistics: Satisfaction, First Response Time & Resolution Time
Inspect feedback and audit to maintain high service levels
Logging quality and operation issues via a variety of tools and ticketing software along with ensuring timely resolutions
Monitor and improve main area statistics: Satisfaction, First Response Time & Resolution Time
Partner with Treatment Success Managers and Clinical Advisors to drive world-class Doctor experience across all areas
Assist with inbound queries and email overflow as required
Attends and contributes to regular team and company meetings to stay up to date on relevant information

Qualifications

Minimum 3-5 years of customer service experience, with demonstrated record of handling complex cases and managing escalations.
Bachelor’s degree or related experience preferred
Customer-centric attitude
Enthusiastic about providing excellent support and service and incorporate feedback to relevant teams
Must be motivational, personable, and able to drive results
Adaptable: Must be able to adapt to changes with short notice
Must be able to handle a high volume of calls, chat, and email traffic both inbound and outbound
Language skills: ability to read and interpret training documents, safety rules, and procedural documents

Communication Skills:

Ability to communicate correctly and clearly with all customers.
Strong comprehension skills—ability to clearly understand and articulate issues.
Works successfully in a team environment as well as independently.
Experience in providing training or guidance within customer service topics is advantageous

Customer Focus & Problem Solving:

Organised and detail orientated
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Effective problem-solving skills including decision making and immediate prioritization of task as assigned
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Computer Knowledge/Skills

Proficient in Microsoft Office (Excel, Word, Outlook).
Preferably with SAP and Salesforce knowledge.
Experience using CRM tools to manage escalations and track customer satisfaction metrics is advantageous.

Apply Now

Refine Your Search

dental sales jobs in port melbourne, vic

Customer Care Specialist /Customer Service Specialist

Customer Service Representative

Marketing Specialist

Account Executive — Australia

Accounts Payable & Receivable

Dental Sales Representative or Contractor – Part-Time / Flexible | Melbourne

Head of Customer Education

Front Office Reception/Patient Coordinator

Field Sales Consultant - VIC

Dental Receptionist/Assistant

Asset & Wealth Management, Private Wealth Advisor, Vice President, Melbourne/Sydney

Senior Customer Success Manager

Account Manager, Physician & Enterprise Partnerships (Australia)

Customer Value Specialist Melbourne, Victoria

Front Office Coordinator/Patient Coordinator

Software Implementation Specialist

Account Manager, Enterprise

Lead Piercer

Team Leader - Patient Booking Coordinators

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