In-Demand Customer support & success officer Jobs in Perth, Wa

Customer Support & Success Officer
Agrimasters —Subiaco WA
- $65,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Organisational skills
Quick Apply
11d
Administration/Accounts Officer
Fabsco —Joondalup WA
- $35 - $40 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
- On-the-job training
Quick Apply
11d
Warranty Officer
WesTrac —Guildford WA
- Monday to Friday
- Analysis skills
- Communication skills
- Employee stock purchase plan
- Parental leave
Customer Service Officer (Member Services Consultant)
Link Group —Perth WA
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Work from home
Placement Officer
Acknowledge Education —Perth WA
- Part-time
- Hybrid work
- Management
- Customer service
- Administrative experience
- Health insurance
Quick Apply
11d
Customer Relationship Specialist - Midland
Bank of Queensland —Midland WA
- Part-time
- Communication skills
- Parental leave
- Employee assistance program
Bookings Officer
Sonic HealthPlus —Osborne Park WA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance program
- Gym membership
12d
Customer Contact Team Leader
Wesfarmers Chemicals, Energy and Fertilisers (WesCEF) —Perth WA
- Full-time
- Organisational skills
- Communication skills
- Time management
- Parental leave
- Employee discount
9d
Supplier Services Officer (12 Months Fixed Term)
Capricorn —Perth WA
- Contract
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Wellness program
- Parental leave
Quick Apply
Customer Service Officer
Wales —Malaga WA
- Full-time
- Management
- Customer service
- Computer skills
- Referral program
Motor Claims Officer
Capricorn —Perth WA
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Sales
- Wellness program
- Parental leave
Quick Apply
Change Implementation Specialist
Water Corporation —Leederville WA
- $135,693 a year
- Part-time
- Remote
- Analysis skills
- Communication skills
- Negotiation
- Annual leave
- Work from home
Administration Assistant (Higher Education)
Engineering Institute of Technology —Perth WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
4d
Casual Pool - Event Parking Officer
City of Vincent —Leederville WA
- $41.24 an hour
- Weekend availability
- Customer service
- On-the-job training
- Employee assistance program
Manager Customer Service
Water Corporation —Balcatta WA
- $135,693 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
3d
Complaints & Privacy Officer
Sonic HealthPlus —Perth WA
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Employee assistance program
- Gym membership
12d
Clinic Administration Officer/Medical Screener
Sonic HealthPlus —Perth WA
- Full-time
- Customer service
- Medical office experience
- Administrative experience
- Employee assistance program
- Gym membership
5d
Customer Service Officer
Hawaiian —Perth WA
- Part-time
- Management
- Microsoft Office
- Communication skills
Residential Sales Officer
Wesfarmers Chemicals, Energy and Fertilisers (WesCEF) —Perth WA
- Full-time
- Remote
- Sales
- Customer service
- Communication skills
- Parental leave
- Employee discount
Finance Officer
Pilbara Ports Authority —Perth WA
- $71,211 - $97,370 a year
- Contract
- Annual leave
- Parental leave
2d

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Customer Support & Success Officer

Agrimasters
Subiaco WA

Quick Apply

Job Details

Full-time
$65,000 a year
11 days ago

Benefits

E-learning courses provided

Qualifications

Sage
Software troubleshooting
Customer service
Xero
Zendesk
Organisational skills
Payroll
Leadership

Full Job Description

Help Australian farming businesses get the most from industry-leading software.

Mastergroup is a proudly family-owned software company that has been helping Australian farmers and agribusinesses succeed for more than 40 years. Our flagship product, Agrimaster, is one of Australia's leading farm financial management solutions, trusted by farming businesses across the country.

We're looking for a Customer Support & Success Officer to join our team and help customers confidently use our products, solve problems, improve their business processes, and maximise the value they receive from their investment.

What You'll Be Doing

Providing support to customers via phone, email, live chat, and Zendesk.
Troubleshooting software and customer issues and finding practical solutions.
Assisting customers with onboarding, implementation, and product setup.
Delivering customer training and education sessions.
Helping customers adopt best-practice use of Agrimaster and Wagemaster.
Creating and improving Help Centre articles, FAQs, and customer resources.
Identifying opportunities to improve customer experience and customer outcomes.
Collaborating with teams across Mastergroup to support customer success.

Career Development & Progression

This is more than a traditional support role. We've built a clear progression pathway that allows our team members to grow from foundational support through to specialist consulting and recognised subject matter expertise.

You'll begin by building your product knowledge and supporting customers through onboarding and day-to-day troubleshooting. As your expertise grows, you'll have opportunities to expand into consulting, customer training, webinars, customer success initiatives, and mentoring, helping customers get the most value from our software while advancing your own career.

What We're Looking For

You don't need to know Agrimaster or Wagemaster already. We'll teach you our products. What's most important is your customer focus, technical aptitude, and willingness to learn.

You'll likely bring:

Experience in customer service, customer support, or software support.
Strong problem-solving and troubleshooting skills.
Confidence communicating with customers by phone, email, and online.
The ability to explain technical information in a simple and customer-friendly way.
Strong organisational skills and attention to detail.
A proactive approach and desire to help customers succeed.
A willingness to learn new systems, products, and industry knowledge.

Desirable

Experience with accounting, bookkeeping, payroll, or business software such as Xero, MYOB, Sage, or similar products.
Accounting, bookkeeping, payroll, or finance knowledge.
Experience delivering training, consulting, or customer education sessions.
Experience supporting software implementations or customer onboarding.

Why Join Mastergroup?

Be part of a supportive and collaborative team.
Work with products that genuinely help Australian farming businesses.
Structured learning and career development pathways.
Opportunities to progress into specialist, consulting, and leadership roles.
Ongoing training through LinkedIn Learning, industry resources, and mentoring.
Modern office in Subiaco with a positive team culture.
Make a real impact on customer success and business outcomes.
Join a family-owned business with over 40 years of industry experience.
Learn from experienced professionals and recognised product experts.

If you're passionate about helping customers, enjoy solving problems, and want to build a rewarding career in customer success and software support, we'd love to hear from you. Apply now or contact Tahnee Butler at [email protected]

Pay: $65,000.00 per year

Work Location: Hybrid remote in Subiaco WA

Quick Apply

Refine Your Search

customer support & success officer jobs in perth, wa

Customer Support & Success Officer

Administration/Accounts Officer

Warranty Officer

Customer Service Officer (Member Services Consultant)

Placement Officer

Customer Relationship Specialist - Midland

Bookings Officer

Customer Contact Team Leader

Supplier Services Officer (12 Months Fixed Term)

Customer Service Officer

Motor Claims Officer

Change Implementation Specialist

Administration Assistant (Higher Education)

Casual Pool - Event Parking Officer

Manager Customer Service

Complaints & Privacy Officer

Clinic Administration Officer/Medical Screener

Customer Service Officer

Residential Sales Officer

Finance Officer

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