In-Demand Executive manager customer & digital Jobs in Parramatta, Nsw

Team Leader Customer Service - Contact Centre
City of Sydney —Sydney NSW
- $117,487 - $131,845 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
13d
Business Support Assistant
Baxter —Old Toongabbie NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Marketing Manager
Rexroth —Kings Park NSW
- Full-time
- Marketing
- Business development
- Education
Quick Apply
Branch Manager
Kent Removals and Storage —Yennora NSW
- Full-time
- Health insurance
- Employee discount
Quick Apply
7d
Global Key Account Director
Uber —Sydney NSW
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Sales Lead / Sales Manager (Path to Head of Sales - Australia)
Sleek —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Bachelor's degree
- Annual leave
- Work from home
Quick Apply
Customer Success Manager
Intercom —Sydney NSW
- Hybrid work
- APIs
- AI
- Communication skills
- Health insurance
- Annual leave
Executive Manager Customer & Digital
Commonwealth Bank —Sydney NSW
- Full-time
- Leadership
11d
Group Executive Manager – Technology
Aptella —Silverwater NSW
- AI
- Leadership
Rail Key Account Manager - Transit
Wabtec —Rydalmere NSW
- Full-time
- Sales
- Bachelor's degree
- Product management
- Employee assistance program
Quick Apply
7d
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
Digital Innovation Lead, AWS Worldwide Public Sector | Australia & New Zealand
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- Business development
- AWS
Senior Manager Global Technology
Sony Music Entertainment Canada —Sydney NSW
- Computer Science
- Office
- Bachelor's degree
Strategic Program Manager, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- PMP
- Engineering
4d
General Manager - Rail Transit Services, ANZ
Wabtec —Rydalmere NSW
- Full-time
- CRM software
- Management
- Business development
Quick Apply
6d
Community Manager
JLL —Sydney NSW
- Sales
- Microsoft Office
- Organisational skills
- Health insurance
- Parental leave
Customer Success Manager
BigCommerce —Sydney NSW
- $71,645 - $121,164 a year
- Full-time
- CRM software
- Management
- Salesforce
General Manager – Sales & Marketing Australia
Hylink Connection Pty Ltd —Sydney NSW
- $180,000 - $200,000 a year
- Full-time
- Management
- Sales
- Marketing
Quick Apply
5d
Commercial and Cost Control Lead
NEXTDC —Sydney NSW
- Full-time
- Microsoft Excel
- Administrative experience
- Construction experience
Quick Apply
Head of Banking
Tyro Payments —Sydney NSW
- Hybrid work
- Product management
- Financial services
- Budgeting

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Team Leader Customer Service - Contact Centre

City of Sydney -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
$117,487 - $131,845 a year
13 days ago

Benefits

Parental leave
Employee assistance program

Qualifications

Customer service
Leadership
Communication skills

Full Job Description

Sydney CBD

Customer Service/Customer Service/People Performance & Technology

Full Time/Permanent

$117,487 - $131,845 per annum plus superannuation

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

The City of Sydney Contact Centre is the first point of contact for community members, creatives, community groups and businesses seeking information or requesting services. The Contact Centre is a multi-channel environment, responding to calls, emails, digital and face-to face service interactions. We are seeking a mature minded, self-motivated person join our team as Contact Centre Team Leader.

As the ideal candidate, you are a dynamic leader; a person who exemplifies our values, respects the importance of compliance and will create a positive high performing team environment focused on achieving goals and ensuring a high-quality service experience to our community.

We’re looking for a collaborative leader who builds strong team connections and helps others succeed. You’ll bring experience in coaching, mentoring and developing people, along with strong interpersonal skills and the ability to plan, organise and prioritise workloads for yourself and your team.

To be successful, you will have:

experience in a leadership role within a quality-driven service environment
proven ability to coach, mentor and support team members to achieve goals
strong interpersonal and communication skills
excellent planning, organisation and prioritisation skills
commitment to delivering exceptional customer service
familiarity with Local Government policies and procedures (advantageous)
flexibility is required as you will participate in a rotational roster for Team Leaders, which includes shift variations
an understanding and commitment to Occupational Health and Safety standards, as well as Equal Employment Opportunity principles, are essential attributes

This role has the option of a team based flexible working arrangement, known as a 9-day fortnight.

The recommended applicant must complete a pre-employment health declaration and a criminal history check.

Applications must be submitted online by 11:59pm, Tuesday 21 July 2026.

For more information, contact Lisa Mahy, Contact Centre and Visitor Services Manager on 02 9246 7583.

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
Collaborative approach to flexible working
City centre head office, with many public transport options.

Professional development

Leadership and management development program
Further education program providing reimbursement of course fees, and study and exam leave
Opportunity to attend external courses and conferences
Long service and employee recognition awards
Employee assistance program offering free, confidential counselling

Supporting families

We provide 26 weeks of paid parental leave for all new parents, supporting diverse and inclusive families
Paid and unpaid adoption and long-term fostering leave
Paid superannuation for up to 52 weeks of parental leave
Part-time and job-sharing options available
Supportive return-to-work environment

Inclusive culture

Recognised as an Inclusive Employer by the Diversity Council of Australia
Active employee networks including City Women, City Pride, DiverseCity, Inclusive City, Young Professionals and Aboriginal and Torres Strait Islander network
Recognised family inclusive workplace
Veteran employment supporter

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at [email protected] or 02 9265 9333.

Apply Now

Refine Your Search

executive manager customer & digital jobs in parramatta, nsw

Team Leader Customer Service - Contact Centre

Business Support Assistant

Marketing Manager

Branch Manager

Global Key Account Director

Sales Lead / Sales Manager (Path to Head of Sales - Australia)

Customer Success Manager

Executive Manager Customer & Digital

Group Executive Manager – Technology

Rail Key Account Manager - Transit

Sr. Manager, Customer Success & CX, APAC

Digital Innovation Lead, AWS Worldwide Public Sector | Australia & New Zealand

Senior Manager Global Technology

Strategic Program Manager, AWS Professional Services

General Manager - Rail Transit Services, ANZ

Community Manager

Customer Success Manager

General Manager – Sales & Marketing Australia

Commercial and Cost Control Lead

Head of Banking

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