In-Demand App quality Jobs in Parramatta, Nsw

Australia Customer Support Guide (12 month contract)
Hipcamp Inc. —Sydney NSW
- $55,000 - $72,000 a year
- Full-time
- Remote
- Hospitality
- Customer service
- AI
Quick Apply
10d
App Quality Engineer
Woolworths Group —Surry Hills NSW
- Full-time
- Hybrid work
- DevOps
- APIs
- SDLC
- Parental leave
9d
TIS Technical Support Officer
Australian Red Cross Lifeblood —Alexandria NSW
- $62,000 - $90,000 a year
- Full-time
- Laboratory
- Administrative experience
- Data entry
- Parental leave
- Employee assistance program
2d
ICT Test Engineer
Adactin Group —Harris Park NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- Analysis skills
Quick Apply
11d
Programme Manager (12-Month Fixed-Term Contract)
Tryzens Global —Sydney NSW
- Full-time
- Hybrid work
- Agile
- Leadership
- Annual leave
- Work from home
Quick Apply
10d
Meter Technician
Leesworth Pty Ltd —Greater Sydney NSW
- $1,200 - $3,000 a week
- Choose your own hours
- No experience needed
- Plumbing
- Data entry
Quick Apply
9d
Retail Planogram Merchandiser - Baulkham Hills - NSW
CROSSMARK Australia —Baulkham Hills NSW
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
3d
Senior Policy Officer - Whole of Gov EOI
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Employee assistance program
4d
Village Support Officer
Keyton —Pennant Hills NSW
- CPR Certification
- Customer service
- First Aid Certification
- Referral program
Program Director - IT Airline Operations
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- ERP systems
- Master's degree
- Work from home
Customer Advocacy Specialist
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Work from home
5d
Journalist, Digital News
BBC —Sydney NSW
- Full-time
- Writing skills
10d
Business Planning Support Coordinator
Qantas —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
- Parental leave
Quick Apply
9d
Customer Onboarding Manager
Weel —Sydney NSW
- Hybrid work
- ERP systems
- Organisational skills
- APIs
- Parental leave
- Employee assistance program
8d
Medical receptionist - Botany Road Doctors
BOTANY ROAD DOCTORS ROSEBERY —Alexandria NSW
- $62,304.53 - $72,000.00 a year
- Weekend availability
- Customer service
- Medical office experience
- Clinic
Quick Apply
12d
Crew Member
McDonald's —Parramatta NSW
- Part-time
- Hospitality
- No experience needed
- Restaurant experience
Quick Apply
Assistant in Nursing (AIN)
MediNurse —Sydney NSW
- $40 - $65 an hour
- Day shift
- Anatomy knowledge
- English
- Patient care
Quick Apply
Program Manager - Domain Enablement
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
- Management
- Leadership
1d
Social & Content Executive
Sony Music Entertainment Canada —Sydney NSW
Senior Quality Test Engineer II
LexisNexis Risk Solutions —Sydney NSW
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Parental leave

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Australia Customer Support Guide (12 month contract)

Hipcamp Inc. -
Sydney NSW

Quick Apply

Job Details

Full-time
$55,000 - $72,000 a year
10 days ago

Qualifications

Hospitality
Customer service
ATS
Slack
Zendesk
AI
Communication skills

Full Job Description

About Hipcamp

Hipcamp is the #1 app to find and book campsites, from national parks to blueberry farms. Hipcamp unifies the world’s best camping options across peaceful private spots, iconic public lands, and well-equipped campgrounds to create one app that has everywhere you want to camp. Hipcamp has grown into a community of over 7 million campers who use the app to explore all of their options in one place—tent sites, RV spots, or glamping—and find the perfect site to match their camping style. Each year, Hipcamp helps millions of campers sleep happily under the stars, boosting local economies and biodiversity along the way.

About the role

Hipcamp is looking for a Support Guide to help support the thousands of outdoors trips that are happening each month on the platform. Support Guides are the front line of the Hipcamp community, the people campers and Hosts rely on when they need help with a booking, their listing, or a technical issue. Support Guides need to be critical thinkers with both personal and technical troubleshooting skills to be equipped to address the many topics the team is handling.

As product experts, Support Guides answer questions via phone, email, and social media with curiosity and empathy. Having both strong written and verbal skills are highly important. This role is a great fit for someone with a couple of years of support experience who wants to grow skills related to hospitality and technical issues. Our global team is fully remote, and we have strong systems in place to support each other and stay aligned across many time zones.

What you'll do

Work through our queue of camper and Host tickets across phone, email, and social media.
Become an expert on the Hipcamp platform to help with challenges related to bookings, payments, refunds, cancellations, listing creation, and our policies so you can troubleshoot independently and explain the "why" behind an answer.
De-escalate frustrated or upset community members
Investigate issues end to end: reproduce the problem, gather the details, and file clear bug reports and feedback for our Product teams
Hit goals that relate to ticket quality (ex: tone, answered correctly) and productivity (number of tickets solved).
Work with your manager to identify areas for improvement for yourself, the team, and the product. Support Guides are on the front lines and their intel about our community’s challenges help determine the future of Hipcamp.
Leverage AI tools to research answers, diagnose bugs, analyze data trends, and more as these tools keep evolving.

Qualifications

2+ years of customer service experience, ideally in a high-volume support environment
Strong written communication that can be adapted to the type of customer you’re assisting
Comfort and confidence on the phone, past experience with hospitality based phone support is a big plus
Genuine empathy for community members and the challenges they run into, paired with the judgment to hold a policy line when it's the right call
A track record of working autonomously where you dig for answers, use available tools, and know when to ask for help
Sharp attention to detail when jumping in and out of multiple tickets
Interest in being an internal advocate for our user community
Familiarity with Slack, Zendesk, Asana, and Google Workspace, or the confidence and interest to pick them up quickly
A reliable high-speed internet connection and a quiet space to take calls
Enthusiasm for joining a remote, global team spread across Australia, the Philippines, and the United States

Bonus points for:

Experience supporting a multi-sided marketplace, travel, or hospitality product
Familiarity with camping, glamping, RVs, or public lands
Having camped with us before!

Schedule and how we work

Five shifts per week for a total of 38 hours, Tuesday–Saturday. You can choose your start time and lunch break that we’ll schedule on our team calendar. We can support you starting earlier or later occasionally, but our team does have regularly scheduled shifts.
Flexibility matters on this team. Expect occasional shift swaps and coverage during seasonal busy periods. You are expected to be available during our busy holiday period of December 20 - Jan 9. The team shares holiday coverage in a fair and balanced way. Schedules are always set in advance.
We take work-life balance seriously and organize ourselves so that when you're off, you're genuinely off, hopefully outside!

About our Work Environment

Compensation will be competitive relative to similar-stage companies and will be location-based.

Health is essential to happiness, and all team members receive $1K in Hipcash because we believe getting outside is excellent preventative medicine in addition to increasing your creativity, lowering your stress, and making you an overall more awesome human. We believe that clearly defined goals combined with great people, empowerment, and autonomy create the best results. We feel confident that inclusive and diverse teams working on an important cause can accomplish extraordinary things.

Hipcamp is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact we are confident that the most inclusive and diverse teams accomplish the most extraordinary results.

Please be cautious of recruitment scams. All official communication from our team will come from email addresses ending in @hipcamp.com or via our applicant tracking system @ats.rippling.com, any variation of these domains are not from Hipcamp. We will never ask for sensitive personal information or payment during the hiring process. If you receive any suspicious messages claiming to be from us, please disregard and report as spam.

The pay range for this role is:
55,000 - 72,000 AUD per year(Australia)

Quick Apply

Refine Your Search

app quality jobs in parramatta, nsw

Australia Customer Support Guide (12 month contract)

App Quality Engineer

TIS Technical Support Officer

ICT Test Engineer

Programme Manager (12-Month Fixed-Term Contract)

Meter Technician

Retail Planogram Merchandiser - Baulkham Hills - NSW

Senior Policy Officer - Whole of Gov EOI

Village Support Officer

Program Director - IT Airline Operations

Customer Advocacy Specialist

Journalist, Digital News

Business Planning Support Coordinator

Customer Onboarding Manager

Medical receptionist - Botany Road Doctors

Crew Member

Assistant in Nursing (AIN)

Program Manager - Domain Enablement

Social & Content Executive

Senior Quality Test Engineer II

I want to receive the latest job alert for app quality in parramatta, nsw

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