In-Demand Help desk support Jobs in Parafield Gardens, Sa

IT Support Officer
Northline —Greater Adelaide SA
- $76,515 - $86,515 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Computer Support Specialist I
Gaming Laboratories International —Greater Adelaide SA
- Full-time
- Writing skills
- Microsoft Office
- Bachelor's degree
3d
Service Desk Analyst
ElectraNet —Greater Adelaide SA
- $83,500 - $88,500 a year
- On call
- Microsoft Office
- No degree
- Communication skills
- Annual leave
- Parental leave
IT Support Officer
William Buck SA —Greater Adelaide SA
- $76,550 - $85,000 a year
- Full-time
- Microsoft Office
- Communication skills
Quick Apply
9d
Service Desk Manager
First Focus —Adelaide SA
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Desktop Support Analyst MPMG (Adelaide)
Gallagher Bassett —Adelaide SA
- Hybrid work
- Customer service
- Salesforce
- Working with children
- Employee stock purchase plan
- Health insurance
1d
Service Desk Analyst
Mills Oakley —Greater Adelaide SA
- Full-time
- Microsoft Office
- Employee assistance program
- Referral program
IT Service Delivery Manager
Cueva De Hombre Digital Infrastructure & Technology Services Pty Ltd. —Adelaide SA
- $95,000 - $125,000 a year
- Full-time
- Management
- Computer Science
- Supervising experience
- Health insurance
- Professional development assistance
Quick Apply
6d
ICT Engineer
BAE Systems —Edinburgh SA
- Weekend availability
- Hybrid work
- Management
- Maintenance
- Communication skills
6d
Baker
Woolworths Supermarkets —Elizabeth SA
- Full-time
- Bakery
Guest Service Agent
Accor Apartments & Realty —Adelaide SA
- Weekend availability
- Hospitality
- Front desk
- Communication skills
Retail Merchandiser - Gawler -SA
CROSSMARK Australia —Gawler SA
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
8d
Level 2 Service Desk Engineer
EFEX —Adelaide SA
- Full-time
- Azure
- Communication skills
Quick Apply
Assistant Workplace Services Manager
JLL —Greater Adelaide SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Client Services Officer
Next Health —Adelaide SA
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick Apply
Hire Controller
Kennards Hire —Trinity Gardens SA
- $72,000 a year
- Weekend availability
- Customer service
- Maintenance
- Time management
- Profit sharing
- Employee discount
1d
Resident Services Coordinator
Greystar Real Estate Partners LLC —Greater Adelaide SA
- Full-time
- Hospitality
- Customer service
- Microsoft Office
2d
Assistant Workplace Experience Manager
JLL —Greater Adelaide SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
8d
Retail Planogram Merchandiser - Newton - SA
CROSSMARK Australia —Newton SA
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
9d
Asset Inspector/Operations Officer - Pennington
Pickles Auctions —Pennington SA
- Full-time
- Computer skills
- Communication skills
- Outdoor work
- Parental leave
- Employee assistance program
19h

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IT Support Officer

Northline -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time
$76,515 - $86,515 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
IT support
Organisational skills
Communication skills
Time management

Full Job Description

One Northline

Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

IT Support Officer

Job no: 495320
Work type: Permanent Full Time
Location: SA - Adelaide
Categories: Help Desk & IT Support

About the role

As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.

In this office-based role, you will deliver first-level technical support through the IT Service Desk, managing day-to-day incidents and service requests, user access administration, and standard device configuration. You will help maintain stable, secure and well-documented IT environments across the business.

Working closely with the ICT Infrastructure and Security Manager, vendors and internal stakeholders, you will communicate clearly, set expectations and contribute to the continuous improvement of IT service delivery across Northline.

This role is offering a salary between $76,515 to $86,515 plus superanuation.

Key Responsibilities

Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards.

Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality.

Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls.

Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements.

Support core business applications, including Microsoft 365 and key line-of-business systems, documenting issues and escalating to senior team members or vendors when required.

Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users.

Coordinate IT equipment repairs, replacements and warranty services with external providers and internal stakeholders to minimise business disruption.

Document procedures, work instructions, standard device builds and knowledge base articles to support consistent incident resolution and user self-service.

Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities.

Support IT asset management by maintaining accurate hardware, software and licence records throughout the asset lifecycle.

Comply with Northline IT, cyber security, privacy and acceptable use policies, reporting any suspected security incidents promptly.

Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services.

Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools.

Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.

About you

To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity.

You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices.

You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies.

You will also be able to demonstrate your:

Experience in an IT support, service desk or customer service environment (or transferrable experience).

Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.

Strong communication and listening skills, with the ability to explain technical issues to non-technical users.

Excellent time management and organisational skills.

High attention to detail and accurate record keeping.

Professional attitude with a positive, solutions-focused approach.

Ability to follow procedures and work instructions consistently.

Commitment to teamwork, collaboration and continuous improvement.

Proficiency in Microsoft Office applications (Word, Excel and Outlook).

Advertised: 11 May 2026 Cen. Australia Standard Time
Applications close:

Apply Now

Refine Your Search

help desk support jobs in parafield gardens, sa

IT Support Officer

Computer Support Specialist I

Service Desk Analyst

IT Support Officer

Service Desk Manager

Desktop Support Analyst MPMG (Adelaide)

Service Desk Analyst

IT Service Delivery Manager

ICT Engineer

Baker

Guest Service Agent

Retail Merchandiser - Gawler -SA

Level 2 Service Desk Engineer

Assistant Workplace Services Manager

Client Services Officer

Hire Controller

Resident Services Coordinator

Assistant Workplace Experience Manager

Retail Planogram Merchandiser - Newton - SA

Asset Inspector/Operations Officer - Pennington

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One Northline

IT Support Officer

About the role

Key Responsibilities

About you

You will also be able to demonstrate your:

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