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Quality Assurance Applications Lead

Bravehearts
Arundel QLD

Apply Now

Job Details

12 days ago

Qualifications

Research
Administrative experience
Analysis skills
Working with children
Blue Card
Legal drafting
Working with Children Check
Leadership
Communication skills

Full Job Description

Level: Level 6

Location: Arundel

Employer: Bravehearts Foundation Limited

Reports to: National Program Manager, Beyond Brave

Our Vision
A world where people, communities and systems all work together to protect children from sexual

abuse.

Our Mission
To provide a coordinated and holistic approach to the prevention and treatment of child sexual

abuse.

Our Values
Integrity: We act with integrity, demonstrate accountability, honesty, and at all times, behave

ethically.

Respect: We behave and communicate with inclusivity, mindfulness, and professionalism whilst

continually embracing diversity.

Energy: We unreservedly apply ourselves using all efforts, power and abilities towards protecting

children from child sexual abuse.

Empathy: We seek to genuinely understand other people’s experiences, culture and perspectives. In

turn, we support individuals and communities in a manner that is meaningful to them.

Bravery: We acknowledge the bravery of survivors and those that support them. Without fear or

favour, we seek to ensure that children have a childhood free from sexual harm.

Our Commitment as a Child Safe Organisation
Bravehearts is unwavering in our commitment to the safety and wellbeing of all children and young

people accessing our services. We act without hesitation to ensure the legal rights of all children

and vulnerable persons are maintained. Bravehearts is dedicated to fostering a culture where every

child is valued, respected, and safe from harm.

Bravehearts Statement of Commitment embodies this through application of our pledge to:

Prioritise the Child The best interests of children are at the forefront of every decision

and action we take.

Cultivate a Safe Culture We are dedicated to creating and maintaining a child-safe

environment characterised by transparency, accountability, and a

shared responsibility for protecting children from sexual abuse and

exploitation, and abuse and neglect more broadly.

Empower Voices We actively listen to and amplify the voices of children and young

people, ensuring their perspectives shape our policies, programs,

and practices.

Act with Vigilance All Bravehearts personal (National Board, staff, students and

volunteers) are mandatory reporters, committed to promptly

reporting any concerns about a child’s safety to the appropriate

authorities, irrespective of age, type of harm or location.

Collaborate for Impact We operate in a spirit of cooperation and consultation with other

relevant agencies in matters concerning child protection. We work

in close partnership with families, communities, and other agencies

to create a network of support that protects and promotes the

wellbeing of children.

Strive for Excellence We are committed to continuous improvement in our child

safeguarding practices, regularly reviewing our policies, procedures,

and training to ensure they reflect the highest standards.

Position Purpose
The Quality Assurance Applications Lead is responsible for assessing, reviewing and drafting complex

applications submitted under the National Redress Scheme to ensure compliance with the legislative

requirements of the National Redress Scheme for Institutional Child Sexual Abuse Act 2018 and

associated policies, procedures, and operational guidelines.

The role provides analysis and advice on eligibility, legislative interpretation, evidentiary requirements,

and decision-making processes relating to applications for Redress. The Quality Assurance

Applications Lead supports lawful, fair, trauma-informed, and timely outcomes for applicants while

maintaining procedural integrity and confidentiality. This role will work closely with knowmore (the legal

entity funded to provide free, confidential and independent legal advice for survivors of child sexual

abuse).

This role is also responsible overseeing for the delivery of the daily operational requirements of the

Quality team, providing leadership and support to a small team of Quality Assurance Applications

Officers, and relevant reporting.

Primary Duties & Responsibilities
The role will have responsibility in the following areas:

Review and Drafting of Complex Applications

Assess complex applications for Redress against legislative criteria and Scheme policy

requirements.

Support Case Managers to review and analyse evidence, records, submissions and

supporting documentation to determine eligibility and compliance.

Identify risks, inconsistencies or gaps in evidence and recommend appropriate actions in

consultation with the Case Managers.

Prepare written responses to Section 24 (S24) requests for additional information and prepare

reviews of decisions and revocations in consultation with Case Managers and the National

Program Manager. This may include helping applicants access historical records, such as DHHS

files, Royal Commission testimonies, or institutional documents needed to verify their claims.

Provide recommendations on improving applications for Redress to ensure compliance with

legislation, regulations, precedents and policy instruments relevant to the National Redress

Scheme.

Interpret and apply legislation, regulations, and policy instruments relevant to the National

Redress Scheme.

Provide oversight and guidance to the Case Managers, ensuring they have a clear

understanding of the Scheme's criteria and the relevant legislative requirements. This is to

ensure that all responses submitted to the Scheme accurately and authentically reflect the

applicant’s story, experience, and voice.

Support to Case Managers

Provide advice and guidance to the Beyond Brave team on eligibility and legislative

interpretation.

Assist the Beyond Brave team to draft S24 letters and reviews and revocations of decisions

made by the National Redress Scheme.

Contribute to the development and continuous improvement of processes and templates.

Compliance and Risk Management

Ensure compliance with privacy, confidentiality, records management, and information

handling obligations.

Identify and escalate, operational, and reputational risks.

Maintain accurate case records and documentation in relevant case management systems.

Team Leadership:

Provide daily team leadership and support to ensure that the Quality team is running

efficiently and effectively.

Conduct Staff Onboarding Process for new employees within the Quality team.

Facilitate weekly team meetings and regular 1:1 with each team member.

Work with the Senior Intake and Administration Coordinator in compiling weekly, monthly and

ad hoc reports to the National Program Manager, Beyond Brave and the Director of

Therapeutic and Support Services.

Personal Specifications
Qualifications/Experience (Essential):

Demonstrated experience interpreting and applying legislation, regulations, and legal policy

frameworks.

Demonstrated success in leading and developing engaged, values-aligned, and resilient

teams through empathetic leadership that fosters trust, connection and accountability.

Experience assessing complex matters and preparing written documentation or

recommendations.

Excellent time management and a proven track record of achieving deadlines.

Strong analytical, research, and problem-solving skills.

Excellent written communication skills with high attention to detail.

Ability to manage sensitive and confidential information appropriately.

Demonstrated ability to work effectively within legislative timeframes and competing

priorities.

Ability to apply a trauma informed lens to all aspects of the role.

Must have or be willing to apply for a Working with Children Check (Blue Card) and National

Police Certificate.

An understanding of the issues of people impacted by child sexual assault and trauma.

An understanding of working within a mandatory reporting framework.

Qualifications/Experience (Desirable):

Legal qualifications are highly desirable (current practising certificate is not required).

Experience in administrative decision-making within government or statutory schemes.

Knowledge of the National Redress Scheme for Institutional Child Sexual Abuse.

Experience working in trauma-informed or victim-centred environments.

Understanding of privacy legislation and information management obligations.

Experience working with vulnerable persons or sensitive subject matter.

Personal Qualities:

Fosters collaboration and teamwork

Sound reasoning and judgement

Emotional resilience and professionalism

Ethical decision-making with a focus on sensitivity and empathy in dealing with traumatic

subject matter

The capacity to work enthusiastically within the parameters of the Bravehearts mission, vision

and values (Integrity, Respect, Energy, Empathy and Bravery).

Acknowledgement:

Apply Now

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