The role:
To manage a portfolio of disputed recoveries files within Recovery & Settlements Department, whilst achieving cost effective and quality claims handling through robust relationships with internal and external service providers.
Responsibilities
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Investigating and resolving disputes across both the insured and uninsured disputed claims.
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Providing recommendations on how individual claims should be resolved
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Dealing with inbound queries from third parties and clients on relevant claims
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The ability to explain to third parties why we are holding them liable &; help them understand the reasons behind our decision
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Providing a point of reference to other consultants on related matters
What are we looking for?
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18 months – 2 years' experience in recoveries and/or settlements
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Background in debt collection, litigation, or legal claims environments
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Experience working with lawyer panels, other insurers, and exchange of lists
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Knowledge of road rules and driver responsibilities
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Comfortable with inbound and outbound call centre work
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High care approach — including customers experiencing financial hardship
Why choose us?
We offer a rewarding career with opportunities for growth, development, and acquisition of transferable skills within a supportive and ever growing team. Here's what sets us apart:
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Prime location: Our North Lakes office boasts a convenient location, surrounded by shops, cafes, and restaurants – all within easy walking distance!
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Generous leave: Enjoy extra time off with a paid "ME" day and a paid volunteer day annually, plus the option to purchase up to two additional weeks of leave per year! We also offer comprehensive paid parental leave.
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Giving back: Passionate about a cause? We are too! Our workplace giving program allows you to support your favourite registered charities, and we'll match your donations.
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Growth and development: Invest in your future with our internal development programs and access to a wide range of online courses.
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Exclusive perks: Enjoy discounts on Budget Direct insurance products, plus access to our "Perks" app, offering fantastic discounts and offers across various areas.
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Onsite amenities: Take advantage of our excellent end-of-trip facilities, wellness spaces to decompress and private spaces for nursing mothers. Gain access to Sonder, a comprehensive 24/7 safety, medical, and mental health support service at no cost.
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Team spirit: Join a vibrant and social team with regular events, annual celebrations, family fun days, and more!
About us:
As Australia's fastest growing and most award-winning general insurance company, we've been growing at a record pace and we need more great people to help us stay ahead of the competition.
We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, and Qantas.
Does this role sound perfect for you? If you're a dedicated and empathetic individual with a passion for helping others, we encourage you to apply! Click "Apply Now" to submit your application and take the next step in your career journey. We look forward to hearing from you.
