In-Demand Senior help desk Jobs in New South Wales

Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT Ltd —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Senior Deal Desk Analyst
Alteryx —Sydney NSW
- Full-time
- Sales
- Salesforce
- Microsoft Office
Senior Facilities Coordinator
Industrial Light & Magic —Moore Park NSW
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Senior Designer
OwnHome —Sydney NSW
- Full-time
- Management
- Research
- Bachelor's degree
- Health insurance
Service Officer
University of Sydney —Camperdown NSW
- $63.90 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
2d
Senior Technical Services Lead
Origin84 —Surry Hills NSW
- $120,000 - $135,000 a year
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
FMHSS Senior Support Worker Penrith
Royal Rehab —Penrith NSW
- Full-time
- Management
- Leadership
- Health insurance
Senior Cluster iT Specialist
Marriott International, Inc —Sydney NSW
- Full-time
- Hospitality
- Microsoft Outlook
- Management
Regional Operations Director
JLL —Sydney NSW
- Engineering
- Bachelor's degree
- Business
- Health insurance
- Parental leave
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Senior Customer Success Manager
Intercom —Sydney NSW
- Hybrid work
- Management
- AI
- Health insurance
- Annual leave
Senior HR Generalist
Commerce —Sydney NSW
- Weekend availability
- Google Suite
- Customer service
- Office
Senior HR Generalist
BigCommerce —Sydney NSW
- Weekend availability
- Google Suite
- Customer service
- Office
ICT Field Services Snr Support Off
Department of Education —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Software troubleshooting
- Opportunities for advancement
5d
Facilities Administrator/Receptionist
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Part-time
- AI
Quick Apply
Media Coordinator
Sparro —Haymarket NSW
- Organisational skills
- Communication skills
Head of Technology Operations & Security
Janison —Sydney NSW
- Azure
- Presentation skills
- AI
- Annual leave
- Parental leave
Assistant Retail Manager/ Administration Manager
JLL —Sydney NSW
- Microsoft Excel
- Administrative experience
- Health insurance
- Parental leave
Manager - Service Management - Cloud
Interactive —St Leonards NSW
- Full-time
- Management
- AI
- Leadership
Quick Apply
13d

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Service Desk Analyst (Maternity Replacement) : 12 month Contract

NTT Ltd -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Call center experience
LAN
Education
ITIL
WAN
Diploma
Communication skills
Information Technology

Full Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Managed Services Service Desk Agent is a senior service desk resource and the first point of contact for clients and vendors.

This role is responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service requests.

The Managed Services Service Desk Agent applies standard operating procedures, in line with expectations of the role.

Key responsibilities:

Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.
Uses Managed Services product and process knowledge along with discretion to respond to tickets.
Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
Flags the need for such content, when relevant articles are not available
Provides timely updates to clients, when requested, on any pending requests or tickets.
Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
Produces breach and aging reports for tickets opened by the service desk.
Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
Uses sound judgment to escalate an issue to a higher level.
Ensures that a professional level of service quality is maintained and that clients are satisfied.

To thrive in this role, you need to have:

Ambitious self-starter who is passionate about IT.
Solid expertise at using sound judgment to escalate an issue to a higher level.
Methodical in approach to ticket resolution.
Demonstrates an ability to interact with a variety of stakeholders.
Demonstrates required integrity to ensure excellent client service and retention.
Team player with excellent attention to detail and client focused.
Effective verbal and written communication skills.
Ability to work in 24X7 shift structure, based on a defined roster.
Familiar with ITIL concepts.
Sufficient knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset.

Academic qualifications and certifications:

Advanced general qualification in Technology (Technical Diploma) or equivalent qualification.
India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent.
ITIL v4 foundation certification and knowledge is preferable.

Required experience:

Demonstrable related work experience in the Technology Industry and Call Center environment is preferred.

Workplace type: Hybrid Working

About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in RD.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

senior help desk jobs in new south wales

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Senior Deal Desk Analyst

Senior Facilities Coordinator

Senior Designer

Service Officer

Senior Technical Services Lead

FMHSS Senior Support Worker Penrith

Senior Cluster iT Specialist

Regional Operations Director

System Administrator 2 - Sydney, Australia

Senior Customer Success Manager

Senior HR Generalist

Senior HR Generalist

ICT Field Services Snr Support Off

Facilities Administrator/Receptionist

Media Coordinator

Head of Technology Operations & Security

Assistant Retail Manager/ Administration Manager

Manager - Service Management - Cloud

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