In-Demand Desktop & network support engineer Jobs in New South Wales

Desktop Support Engineer
Link Group —Sydney NSW
- Contract
- Azure
- Administrative experience
- Communication skills
2d
IT Helpdesk Support Officer | Minto, South - West Sydney
Redox —Minto NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Free food
Quick Apply
IT Support and Test Engineer NEC
Promise Services —Ingleburn NSW
- $90,000 - $110,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- Bachelor's degree
Quick Apply
7d
IT Desktop Support Engineer
Allied digital service limited —Sydney NSW
- $53,000 - $55,000 a year
- Monday to Friday
- In-person
Quick Apply
1d
Computer Network and Systems Engineer
MACS Technologies —Sydney NSW
- Full-time
- Microsoft Office
- SharePoint
Information, Communications and Technology Business Partner
Safran —Sydney NSW
- Part-time
- Customer service
- Bachelor's degree
- Organisational skills
QA Engineer (Frontend, Mobile, Java) - Trading
Binance —Sydney NSW
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Quality Assurance Engineer
Tecala Group —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Health insurance
- Parental leave
Quick Apply
Onsite Support Engineer
Capgemini Sogeti —Sydney NSW
- Hybrid work
- In-person
- Communication skills
8d
Engineering Officer
Ausgrid —Potts Hill NSW
- $126,000 - $149,000 a year
- Engineering
- Organisational skills
- Budgeting
- Parental leave
Onsite Support Engineer
Capgemini —Sydney NSW
- Hybrid work
- In-person
- Communication skills
8d
QA Engineer (Backend, Rust / Java) - Trading
Binance —Sydney NSW
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
Senior Modern Workplace Engineer
Perpetual Limited —Sydney NSW
- Full-time
- Azure
- SharePoint
- Financial services
- Work from home
Level 3 Service Desk Engineer
EFEX —Sydney NSW
- $90,000 - $120,000 a year
- Full-time
- Azure
- AWS
- Communication skills
Quick Apply
EUC Engineer
NEC Corporation —Sydney NSW
- Urgently hiring
- Customer service
6d
Modern Workplace – Microsoft Endpoint Manager Senior Engineer & Architect
Avanade —Sydney NSW
- Azure
- Management
Networking and Field Engineer - Secom
Lyra Technology Group —Kingsgrove NSW
- Full-time
- Hybrid work
- Management
- Customer service
- Analysis skills
- Fuel card
Quick Apply
5d
Engineering Officer Testing
Ausgrid —Sydney NSW
- $149,387 - $176,778 a year
- Hybrid work
- Engineering
- No degree
- Computer skills
- Parental leave
14d
Field Engineer Sydney
ITSM Corporation —Sydney NSW
- Management

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Desktop Support Engineer

Link Group -
Sydney NSW

Apply Now

Job Details

Contract | Fixed term
2 days ago

Qualifications

Azure
Incident management
SCCM
Deployment
IT service management
Disaster recovery
Visio
Technical support
Administrative experience
VoIP
ITIL
ServiceNow
Scalability
Citrix
Communication skills
Intune
Help desk

Full Job Description

Overview

Provide end user hardware, software and infrastructure support. Work closely with the End User Support Team to provide second and third-line operational support and ensure timely and efficient resolution of incidents and service requests. Desktop support, asset provisioning, configuration, collection, software installation (unpackaged apps), low level commas room support.

6-Month Contract Opportunity***

Key Accountabilities and main responsibilities

Deliver customer excellence and adhere to best practice principles
Efficient and effective ticket management and resolutions to maintain key performance indicators
Ownership of support tickets and regular communication on progress
Act as a subject matter expert, escalating issues when required
Proactive mindset with the ability to close knowledge gaps and reduce waste
Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
Contribute to technical support articles in the knowledge management database
Drive service improvement by developing process and procedure documentation
Support the major incident management and problem management process as required
Efficient and effective delivery of second and third-line operational support including (but not limited to) desktop and client support, local server and network support, desk-side delivery and desk-side training of end users
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
Collect and maintain accurate, detailed information about all assigned support tickets to provide relevant information to other IT support teams and facilitate effective service management reporting
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Proactively support the investigation of problems and help identify workarounds, fixes and root causes.
Implement solutions as agreed with the End User Support Manager and Problem Management Team.
Manage user relationships and engage with the Service Delivery Team and third-party providers as required
Contribute to project related activity and formally capture knowledge to assist operational teams
Exceptional customer-facing manner and ability to providing immediate technical assistance on the Tech Bar (where available)
Support Disaster Recovery activities as required

Experience & Personal Attributes

Highly accurate and performance driven and can lead by example
Exceptional communication and interpersonal skills with the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
Customer focused attitude.
Calm and confident manner with the ability to set expectations and provide reassurance
Strong and demonstrable ability to identify and manage InfoSec, risk and compliance issues
Ability to self-manage but also to support and mentor colleagues and the wider IT function
Technically skilled Deskside engineer with considerable experience supporting modern desktop environments, Citrix, Azure Desktop, Zscaler, FortiClient and End user computing technologies
Logical thinker with a clear and structured approach to troubleshooting complex environments
Understands and embraces continuous service improvement principles
Can formally capture and annotate complex processes using tools such as MS Visio
Exceptional knowledge of industry standard applications such as the O365 application suite, Active Directory, Exchange, MDM solutions and deployment tools
Demonstrable experience with networking and IP telephony
ITIL accreditation
Formal technical accreditations
Project management experience
Administration of Intune and SCCM
Familiar with IT Service Management (Service Now)

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our Corporate Centre Technology Services & Information Security function manages our IT infrastructure, technology operations, and information security. It oversees IT system development, maintenance, and security to ensure smooth technology operations support our daily activities.

We implement strong cybersecurity measures to protect sensitive data and manage service delivery through effective IT service management practices. By supporting global operations, we ensure our technological infrastructure is secure, efficient, and aligned with business needs.

MUFG Pension & Market Services is continuing to build a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.

Join us on the MUFG Pension & Market Services journey to achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.

Apply Now

Refine Your Search

desktop & network support engineer jobs in new south wales

Desktop Support Engineer

IT Helpdesk Support Officer | Minto, South - West Sydney

IT Support and Test Engineer NEC

IT Desktop Support Engineer

Computer Network and Systems Engineer

Information, Communications and Technology Business Partner

QA Engineer (Frontend, Mobile, Java) - Trading

System Administrator 2 - Sydney, Australia

Quality Assurance Engineer

Onsite Support Engineer

Engineering Officer

Onsite Support Engineer

QA Engineer (Backend, Rust / Java) - Trading

Senior Modern Workplace Engineer

Level 3 Service Desk Engineer

EUC Engineer

Modern Workplace – Microsoft Endpoint Manager Senior Engineer & Architect

Networking and Field Engineer - Secom

Engineering Officer Testing

Field Engineer Sydney

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