Customer Service / Admin Coordinator - Part Time
Sunshine Coast Patio Specialists is looking for a friendly, organised and reliable Customer Service / Admin Coordinator to join our patio and carport business.
We are a local Sunshine Coast company specialising in patios, carports and pergolas. We are looking for someone who can help manage customer enquiries, keep jobs moving through the system, and provide a professional experience for our clients from first contact through to project completion.
Hours
This is a part-time role, Monday to Friday, 9:00am to 2:00pm.
About the Role
This role would suit someone who is confident speaking with customers, highly organised, and able to manage multiple tasks at once.
Your day-to-day tasks may include:
- Answering phone calls and responding to customer enquiries
- Managing emails, messages and website leads
- Booking appointments and site visits
- Following up quotes, approvals and client information
- Updating CRM and job management systems
- Assisting with scheduling and communication between clients, suppliers and trades
- Preparing basic admin documents and keeping job files organised
- Helping ensure customers are kept updated throughout the process
About You
We are looking for someone who is:
- Friendly, professional and confident on the phone
- Highly organised with good attention to detail
- Reliable and able to follow systems and processes
- Comfortable using computers, email and online systems
- Able to communicate clearly with customers and team members
- Positive, proactive and willing to learn
- Experienced in customer service, admin or construction-related office work
Construction experience is helpful but not essential. The right attitude, reliability and communication skills are more important.
The Role Includes
- Part-time hours: 9:00am to 2:00pm, Monday to Friday
- Customer service and admin support
- Working with a small, growing local business
- Supportive team environment
- Opportunity to grow with the company
- Sunshine Coast-based role
How to Apply
Please send through your resume and a short message / cover letter to [email protected] telling us about your experience and why you think you would be a good fit for the role.
Pay: $29.00 – $35.00 per hour
Application Question(s):
- This role is based in Nambour and the hours are Monday to Friday, 9:00am to 2:00pm. Are you available for these days and hours?
- Do you have previous experience in customer service, administration, reception, scheduling or office support?
- Are you confident answering phone calls and speaking with customers in a professional manner?
- What computer systems, CRMs, email platforms, or job management systems have you used before?
- This role involves following up customers, booking appointments, updating job notes and keeping the team organised. What experience do you have with similar tasks?
- Why are you interested in this role with Sunshine Coast Patio Specialists?
Work Location: In person
