Retirement Living Support Coordinator
Peninsula View Retirement Living, Frankston South | Full-Time
$85,400 (inclusive of 12% super)
About the Role
Peninsula View Retirement Living has just opened its doors in Frankston South, and we're looking for a Retirement Living Support Coordinator to help shape this new community from the ground up. You'll provide key administrative and customer service support to the Retirement Living Manager, covering everything from resident accounts and site administration through to helping welcome new residents into the village. You'll also work closely with the team at the co-located Peninsula View Residential Aged Care facility to ensure a joined-up experience for residents and families across the site.
This is a genuinely rare opportunity to be part of a brand-new site's earliest days — building relationships, systems and community spirit from day one, rather than stepping into an established routine.
This is a Full-Time position, working Monday to Friday, 8:30am–4:30pm.
What You'll Do
Manage site administration and operations, including resident accounts, contracts, invoices, petty cash and reception duties
Support the Manager with the sales and marketing of vacant villas, including organising tours and preparing contracts
Deliver high-quality, customer-focused service to residents and their families
Build and maintain key relationships with residents, staff, volunteers and contractors
Support the Residents Committee with the planning and delivery of social events and activities
Manage the staff roster and maintain accurate records in line with BaptistCare policies and procedures
Maintain electronic systems including Riskman and Salesforce
Produce the monthly community newsletter and support resident meetings, including minute-taking
Support the management of volunteers alongside the Volunteer Coordinator
Maintain a good working relationship and clear communication with the co-located Peninsula View Residential Aged Care team and Central Office
Maintain strict confidentiality regarding resident, staff and stakeholder information at all times
About You
Well-developed communication and interpersonal skills, with the ability to build trust and rapport with an older generation
A positive, flexible approach and the confidence to navigate the day-to-day challenges of a newly established site
Advanced computer skills, including document production, word processing and spreadsheets
A genuine commitment to customer service and building community
Strong negotiation and interpersonal communication skills
The ability to work autonomously, prioritising your own workload within established policies and procedures
A strong understanding of office procedures and record keeping, with good organisational and planning skills
Flexibility to work outside standard hours where community events require it
You'll also need:
Certificate or Diploma in Business Administration (essential)
Experience using Microsoft Office and Salesforce (essential)
Experience in event management (essential)
Level 2 First Aid and prior experience in Retirement Living (desirable)
Satisfactory National Police Check
Driver's licence
What's In It For You
The chance to help launch and shape a brand-new retirement community from its opening months
A supportive, values-driven organisation with a strong reputation across aged and retirement living care
Access to not-for-profit salary packaging to boost your take-home pay
Predictable full-time hours, Monday to Friday
A role where no two days look the same, and your contribution is genuinely visible
About BaptistCare
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
That's what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
BaptistCare – Inspired by Jesus to champion care for all.
How to Apply:
Hit 'Apply' now — applications are reviewed as they are received, so don't wait.
Questions about the role? Contact Arnav Pradhan at
[email protected]
Please note: applications must be submitted through our online system. We are unable to accept applications via email. We kindly ask that recruitment agencies refrain from making contact or submitting candidates for this position. Only short-listed applicants will be contacted.
BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
